EmbodyReviews of joinem.co

Response from EmbodyAug 17, 2026

We understand how frustrating it is when communication is difficult, support takes longer than expected, and technical issues make it harder to manage your care. Your feedback highlights several areas where we have opportunities to improve, particularly around responsiveness, patient guidance, and the overall support experience. We'd appreciate the opportunity to review your account and better understand your experience. Please ask to speak with a manager so we can discuss your concerns and work toward an appropriate resolution.

Response from EmbodyAug 17, 2026

It sounds like the biggest concern wasn't simply the wait—it was learning that the expected fulfillment timeline was much longer than you anticipated. We recognize how important consistent refill timing is for an ongoing weekly treatment, and we understand why a longer turnaround would influence your decision to explore other options. We'd appreciate the opportunity to review your account and better understand what happened. Please ask to speak with a manager so we can review your order timeline, provide an update on your prescription, and address your concerns about fulfillment expectations.

Response from EmbodyAug 17, 2026

We appreciate your feedback regarding communication. We are actively working to improve our processes.

Response from EmbodyAug 14, 2026

This isn't the experience we want our patients to have. Reading your review, it sounds like the biggest frustration was having to repeatedly chase updates every step of the way—from scheduling your provider visit, to getting your prescription processed, to trying to obtain a medication that was supposed to be sent weeks ago. We understand why that would be discouraging. We also appreciate you sharing your friend's experience. Every patient's care journey is unique, and we'd like the opportunity to review both situations individually. Please ask to speak with a manager so we can review your account, your outstanding prescription request, and any concerns regarding scheduling or billing.

Response from EmbodyAug 13, 2026

Hi Katherine, We're disappointed to hear your first experience ended this way. When a shipping issue occurs, the priority should be resolving it—not sending you in circles. We understand how frustrating it is to spend nearly an hour on the phone over an address issue, only to receive a generic response that doesn't address your specific situation. We'd appreciate the opportunity to review your account and understand where the process broke down. Please ask to speak with a manager so we can review your shipment, the address issue, and your previous support interactions to help work toward an appropriate resolution. Thank you for taking the time to share your feedback.

Response from EmbodyAug 13, 2026

Hi Kari, Thank you for taking the time to share such detailed feedback. We appreciate you recognizing that your initial enrollment and first shipment went smoothly, and we're sorry the experience changed after that. Your review highlights several areas where we fell short, including refill timing, billing, and communication. We understand how frustrating it is to have your treatment schedule disrupted by a delayed refill, and we recognize the importance of honoring pricing expectations and resolving billing questions promptly. We'd appreciate the opportunity to review your account in detail. Please ask to speak with a manager so we can review your refill timeline, your pricing concerns, and the credit that was discussed to ensure everything has been handled appropriately.

Response from EmbodyAug 12, 2026

We sincerely apologize for the significant delay in your order and the lack of communication you've experienced. It's completely understandable how frustrating it is to be a week late on your shot, especially when you were looking forward to a smoother experience this month. We are actively investigating this issue to understand what went wrong and ensure a swift resolution.

Response from EmbodyAug 12, 2026

We know how disappointing it is to fall behind on your treatment because of refill delays, especially after your first month went smoothly. We understand how important it is for a weekly treatment plan to stay on schedule, and we recognize how frustrating it is to still be waiting for a shipment update. We're actively improving our fulfillment and support experience to better serve our patients, but it's clear we fell short here. Please reach out to our support team again and ask to speak with a manager so we can review your refill, provide an update on your shipment, and address your concerns as quickly as possible.