Elizabeth Y.
⭐ One star because zero isn’t an…
⭐ One star because zero isn’t an option. Embody was quick to take my money. Apparently, that’s the only speedy part of this service. I ordered October 6, and I keep getting automated emails saying my order is “processing.” Their website advertises speedy shipping and delivery, but customer service now tells me getting my medication can take up to FOUR WEEKS. That timeline should be clearly disclosed BEFORE payment—not revealed afterward while customers chase answers. Customer service is basically a copy-and-paste machine: “processing,” “7–10 days,” and “we know it’s frustrating.” I explicitly told them the delay could cause me to miss my weekly dose. Their response? A generic acknowledgment with no solution. A professionally worded “sucks to be you” is still “sucks to be you.” This is medication. People need an honest timeline and actual assistance—not an endless email loop after you’ve collected their money. If you can’t deliver the speed you advertise, fix your advertising. If your customer service can’t do anything beyond repeat “processing,” stop pretending it’s support. My experience has been misleading, dismissive, and an absolute waste of time. Get your shit together, Embody.
Response from EmbodyOct 13, 2026
Hi Elizabeth, thank you for sharing your feedback. We are deeply sorry to hear about your frustrating experience with shipping delays, unclear timelines, and repetitive responses from our team. We understand how critical it is to receive your medication on time and how concerning it is when delays put your routine at risk. This is certainly not the level of care we aim to provide to our patients. We would appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us and we're committed to addressing your concerns. - Embody Team