Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
joinem.co
Website
joinem.co
Category
Personal Care
Location
Wilmington, Pennsylvania
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 30% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I’ve been calling all morning. No one answers the phone trying to find out how much how much medicine to put in the syringe, I’ve had it all weekend, but I can’t use it cause I don’t know what how much doses I need to put in a syringe can’t get into feedback bad customer service someone please help with this
Response from EmbodyJul 21, 2026
We sincerely apologize for the frustration and concern you've experienced trying to get in touch with us regarding your medication dosage. It's completely understandable how upsetting it is to have your medication and not be able to use it due to a lack of information. We are very sorry for the difficulty you've had reaching us and the poor customer service experience.
AL
Angela L.
Ordered July 5th
Ordered July 5th, its July 20th and still havent received my package. Had to resupply a month of my previous way of NAD+ because I didn't receive it in time. I understand maybe a bit late but it doesn't even have a shipping number yet.
Response from EmbodyJul 21, 2026
We sincerely apologize for the significant delay in receiving your order and the inconvenience this has caused with your NAD+ supply. We understand your frustration regarding the lack of a shipping number and the extended wait time. We are actively investigating this issue to ensure a swift resolution.
VI
Viki
Be careful when signing up
Before I got through the sign up process, they sent text asking if I had questions. I was told not to worry about anything, if for any reason you are not approved I would receive a full refund. So I signed up and paid. It immediately asked if I wanted to add NAD+ to the weight loss medication for an additional fee of $99 each month. I went back to the text message and asked how am I supposed to know what I need before I talk to the doctor? They reassured me I could get a refund. I agreed to the NAD+, then it asked if I wanted to add 2 more products. I said no to both because I realized they were charging me each time I said yes. After filling out the paperwork and medication list, I was notified I would have to talk to a doctor before my prescription would be approved. I saw a doctor a few hours later, she told me I needed approval from my other doctor and sent me an example letter. I said okay, but I would call his office which I did the next day. She mentioned that the NAD+ prescription was approved by a doctor already but wouldn’t be sent until I get approval. Monday my doctors office wouldn’t write the note that Embody wanted. On Wednesday the NAD+ showed up at my house. After multiple emails, calls and 2 additional doctors appointments with Embody, I was not approved for the weight loss medication and as far as the NAD+, the doctor told me that I should read what I was agreeing to better before signing up. I was told I would receive a refund for the weight loss medication but not for the NAD+. I called and emailed telling them I wasn’t approved for the program and again, I was told I’d receive a refund for one but not the one I received. A week later I’m still getting emails saying that my monthly renewal is this date. This company is so mixed up, every department is on a different page, no one knows what the others are doing. It’s a mess. If I’m not approved, how can you send it and then charge me?
Response from EmbodyJul 21, 2026
We appreciate you sharing your detailed experience with us. We are truly sorry to learn about the confusion and frustration you encountered throughout the sign-up process and with the medication approvals. We understand your concerns regarding the communication between our departments and the unexpected delivery of the NAD+ product. We are actively reviewing your feedback to identify areas where we can improve our internal processes and ensure a more consistent and clear experience for all our customers. We are committed to addressing the discrepancies you've highlighted regarding refunds and product shipments when a program is not approved.
LI
Lisa
I was on their site and filled out…
I was on their site and filled out inform. Got approved and immediately they placed the order( for wrong dose) and I was not able to cancel. They charged my bank immediately. I emailed and texted them immediately and called the next day. Still no reversal. Their pricing is very good but I would make sure you are sure you want their product and compounding pharmacy you want before you fill out your information.
I also complained about where the product was coming from due to worrisome reviews but they didn’t care. A manger wrote me after my call on the 18th and I still received the product the next day. Throwing it out and I’m out $79.
Response from EmbodyJul 21, 2026
We're truly sorry to hear about the frustrating experience you had with your order, especially regarding the incorrect dosage and the difficulty with cancellation. We understand how concerning it must have been to receive a product you didn't want and to feel unheard regarding your concerns about the product's origin. We are continuously working to improve our processes and communication.
DF
Darlene F.
I ordered my medication on July 4
I ordered my medication on July 4. I have yet to receive it, today is 7/20. It would be nice if there were more updates and tracking to know when it should arrive. I have never had to wait this long for medication. Please respond why there is such a long delay.
Response from EmbodyJul 21, 2026
We sincerely apologize for the significant delay in receiving your medication and the lack of updates. We understand how frustrating it is to wait this long, especially for something as important as medication. We are actively investigating this issue to provide you with a prompt resolution and more transparency.
CR
Crissy
Not so good so far
Well, considering I have yet to get the product and it's been weeks I'll have to do 1 star.
Response from EmbodyJul 21, 2026
We are very sorry to hear your product has not arrived. We are looking into this delivery delay for you.
DH
Dawn H.
This is the second request of how I’m…
This is the second request of how I’m doing, as I stated before, would love to give a 5 star review but I haven’t even started it yet, waiting over a week for consult
Response from EmbodyJul 21, 2026
We appreciate you letting us know about your wait time for a consultation. We understand your frustration and are actively working to improve our scheduling process.
EB
Eager but let D.
I paid but no meds have been shipped
I paid but no meds have been shipped. It has been more than 10 days after approval. I’m disappointed and ready to cancel. Other companies I’ve used ships within 3 days of approval. Also, I’m not happy I must start over my dosage.
Response from EmbodyJul 21, 2026
We sincerely apologize for the significant delay in shipping your medication and the frustration this has caused. We understand your disappointment, especially when you've experienced faster service elsewhere. We are actively working to streamline our shipping processes to prevent such situations in the future.