Adrienne B.
Customer Service is WORTHLESS
UPDATE: NOW I'M LOCKED OUT OF MY ACCOUNT! First, I got a notification that I had requested a cancelation of my subscription. I had never requested that. Second, I was charged on my credit card on July 10th and still have not received my prescription. Customer service could not determine what the problem is and still, I wait. No communication regarding my prescription. I had to cancel my previous vendor in order to start with Embody, which I did. It has now been over 14 days since my last shot and I fear I will be forced to start all over. I had replied to multiple emails asking me for copies of my prescription as well as a screenshot of me canceling my previous prescribed. I have uploaded more copies of the same to my portal. Still no reply. I would like for someone to contact me to advise what is happening. I will be forced to have my credit card deny the payment for the failure to receive the product purchased.
Response from EmbodyJul 21, 2026
That's a lot to deal with all at once, and we understand why you're frustrated. We're very sorry to hear about the confusion surrounding your account, the unexpected cancellation notification, and the delay in receiving your prescription after completing the requested documentation. We also understand your concern about the interruption in your treatment. If restarting therapy becomes necessary, your licensed provider will determine the safest dosing plan based on your medical history and clinical judgment. We've continued to strengthen our communication and support experience, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, provide an update on your prescription, and work toward resolving this as quickly as possible. Thank you for taking the time to share your feedback.


