EmbodyReviews of joinem.co

The supplements work great for my husband! However, I wanted to start on it too but used the same phone number and email address as him so my order was canceled since it’s u see his account. I can not create account now and he can’t log into his(he did receive his refill today though) so I can’t get a prescription until this is fixed. I emailed them a week ago and got no response. I’ve called customer support 6-7 times this week every time getting told within a hour or two to 24-48 hours a specialist would call me. I’ve not received any call or email response back. It’s so frustrating and disheartening to have issues they do not care to help with. I would love to go with embody because they do offer great products and programs at a low cost but if this isn’t straightened out by next week I’m giving up and going with a different company which my husband will likely do as well since he still can not log into the patient portal.

I was so excited and placed my order on August 14th. It was approved within 24 hours. I had some questions about my dosage and the supposed $5.00 off for using a bank draft. 4 emails and 3 on hold phone calls later, I’ve gotten no response yet they took my $129.00. Said meds would be received in 2-3 business days but portal gives no Shipping information. If I don’t hear something within 2 more days, I will cancel subscription and call my bank for refund. This makes me so upset!

Sign up was easy but that is all. I signed up and they charged me for my first month. I immediately started getting text messages and emails regarding information I would need to provide during my upcoming telehealth appointment. This went on multiple times a day for 5 straight days. But they never actually scheduled an appointment with me and haven’t shipped medication. At this point I just want my money refunded to me since I when received no service or medication. I have tried reaching out to support multiple times and they have been completely unresponsive. I did cancel my subscription so I won’t get charged again but I am extremely disappointed and frustrated that they have taken my payment and nothing to show for it.

The medicine works! However, you need to contact them each month before medication is sent out. Reasonable enough! However, trying to get in touch with them through email, chat or phone is near impossible. and you have to or you won't receive your medication. I've made numerous attempts holding up to 26 minutes on the phone. Emails that (are) answered usually don't answer my questions, so I get to start over. Appointments that I make with the nurse are cancelled on their end. They changed pharmacy for the last refill of my medication. It's mixed totally different and I can feel it! I feel horrible! I went from 24 units to 43 but I'm told it's the same dose. So what's all the extra then?? I get it, it's mixed at a compound pharmacy. But it's not the same as before! They obviously had to change something or it would be the same! So, it's the same, but it's not! I will not continue if they can't get what I originally got. Bait and switch!

Update.. I received a tracking number last night Friday 8/21. The strange part is it won’t arrive until Monday 8/24! This is in Florida so how warm will the package get over the weekend? I imagine the compound will be useless. 😡😡😡🤬🤬 Very slow to ship but quick to charge the credit card. I’m afraid I will have to get the credit card company involved to either get my shipment or cancel my subscription. I ordered August 1 the cheaper semiglutide but the sites doctor prescribed the more expensive tirezepitide . Still today 8/18 without a tracking number and customer support is no help. All 5 star reviews are from the company invitations. Very frustrating and not worth the troubles. State attorneys should investigate perhaps.

They took my money but no one can give me an accurate directive as to what is happening with my order from August 1st. I received 1 month of Tirzep (paid for 3) and did not receive the NAD+ at all. I have been told I cannot get a refund for the unreceived medication, which will ship after a doctor writes a new script. When will that occur? No one knows. I just want to be done with this company. Their site says all 3 months would be shipped at once, but that is false. I have to do a refill request each month until my cancellation date in October. And the NAD+ is just lost in the abyss. 2 stars since I did receive both products in a timely fashion last month. Based on this month, I would never do it again. Ill try anywhere else and suggest you do the same.

Trying to give them the benefit of doubt however, it seems they have fixed nothing. After reading these reviews, it seems nothing has changed. I was initially told my order would ship in 3-5 days and then 5-7 days. Tomorrow marks the 7th day and the order status is still the same, “to be shipped”. After a few online chats, I was told my order would be escalated to ship, nothing has happened so far. Seems as if they are over promising and can’t meet their own commitments.

The incompitence of the Customer Service team is unbelievable. I filled out all the information, called 10 days later because I had not had the conversation with the medical professional. that happened at 915 pm that evening. Also my card had been double charged. Had that taken care of.....then they send the wrong medication. So not it has been 18 days at least 4 phone calls, and still waiting. I see all the great reviews, wondering where they came from.