EmbodyReviews of joinem.co

Response from EmbodyOct 14, 2026

We are deeply sorry for the immense frustration and stress caused by the issues with resuming your prescription, the missing shipment, and the weeks-long delay in receiving your medication. Having to make multiple phone calls, spend hours trying to get assistance online, and wait so long for your treatment is completely unacceptable. We also hear your feedback regarding your experience with our support team and long resolution times, as this is certainly not the level of service or care we aim to provide. We would truly appreciate the opportunity to look into your account and make things right, and our team will be reaching out to you directly to gather more details. Your experience matters to us, and we are committed to addressing your concerns. - Embody Team

Response from EmbodyOct 14, 2026

Hi Sandra, we are deeply sorry to hear about your experience with the repeated delays, lack of follow-through, and poor communication regarding your medication dosage. We completely agree that timely and accurate service is essential when managing prescription treatments, and we understand how frustrating it is to spend two weeks chasing down a resolution without receiving clear updates. This is certainly not the level of care and support we strive to provide to our patients. We would truly appreciate the opportunity to look into this and make things right, and we will be reaching out to you to gather more details and resolve this matter as quickly as possible. - Embody Team

Response from EmbodyOct 14, 2026

We are deeply sorry to hear about your experience with delayed shipments, poor communication, and receiving an incomplete delivery missing your medication. We completely understand how upsetting it is to miss a scheduled dose and to receive a package that only contained supplies. This is certainly not the level of care we aim to provide. We would truly appreciate the opportunity to look into your account and make things right, and our team will be reaching out to you directly to gather more details and resolve these delivery and order issues for you. -Embody Team

Response from EmbodyOct 14, 2026

Hi Stephanie, thank you for sharing your feedback, and please accept our sincerest apologies for the frustrating experience you had with your subscription pause, the unexpected shipments, and the refusal of your refund request. We completely understand how upsetting it is to receive and be charged for products after attempting to pause your account, as well as your concerns regarding the consistency and quality of your medication. This is certainly not the standard of service or product experience we strive to deliver. We would appreciate the opportunity to review your account details directly, look into your cancellation history, and address your concerns regarding your treatment. - Embody Team

Response from EmbodyOct 14, 2026

Hi Jim, we are truly sorry to hear about your experience and understand your frustration regarding the delays in your treatment and the condition in which your shipments arrived. This is certainly not the level of care we aim to provide to our patient. We would appreciate the chance to look into your account, review the shipping issues, and ensure your concerns are properly addressed. - Embody Team

Response from EmbodyOct 14, 2026

We are deeply sorry to hear about the ongoing frustration and long phone calls you have experienced while trying to receive your medication. We understand how disappointing it is to encounter these repeated issues. This is certainly not the level of care we aim to provide to our patients. We take your concerns very seriously and would truly appreciate the opportunity to look into your account and help make things right for you. - Embody Team

Response from EmbodyOct 14, 2026

Hi Melissa, thank you for sharing your feedback. We are truly sorry for the extreme frustration and disruption to your care caused by missing your dosing schedule, receiving an incorrect prescription, and experiencing delays in submitting your order to the pharmacy. We also apologize for the accessibility issues you encountered with our phone portal and chat features. This is certainly not the level of care we aim to provide to our patients. We would appreciate the opportunity to look into your account details and address these concerns directly to help resolve this situation. - Embody Team

Response from EmbodyOct 13, 2026

Hi Doreen, we are truly sorry for the deep frustration you have experienced with your dosage change, unfulfilled orders, and the lack of follow-up from our team. We understand how disappointing it is to spend time reaching out across multiple channels without getting clear answers or receiving the items you paid for. This is certainly not the level of care or communication we aim to provide. We would appreciate the opportunity to thoroughly investigate your account details, correct your dosage concerns, and address the missing order. - Embody Team