EmbodyReviews of joinem.co

I have gotten absolutely no customer support from a healthcare professional since I started the program over 2 months ago. I finally scheduled an appt for a phone call for today and arranged my day around this. I did not receive a call at the appt time, but 12 minutes later with my phone sitting in my lap, I saw a voice message show up on my phone. I tried to call the number immediately in hopes of contacting whoever made the call, but I only got a customer representative who could not answer any of my specific questions. I have asked twice over the last 2 months for a clinical person to call me, and I haven't heard from anyone to date.

My issue is that there was always a delay at the pharmacy, so getting the medication was delayed. My 2nd month in, by the time I received the medicine, they were already emailing me about my next shipment. I put the subscription on pause because I had just received my refill a week before. I was told that my prescription was pause, it even says it on the dashboard, only for them to send me a refill two weeks later. This is after multiple emails reminding them I had paused the subscription. The real kicker is that the refill they just sent me, that I was not ready for nor need, the medical doctor doubled my dosage (4.25mg to 8.5mg) without my knowledge. There was no consultation. Nothing in my file justifies a need to increase my dosage, let alone by that much. I'm losing weight at a health rate and am happy with 4.25mg.

I have been trying for well over a month to resolve a problem with my shipping. (Not my first problem, either. Initially, my first shipment took close to a month to get here.) I have plans to leave the country in November for a month, and I have literally spent over 2 hours on the phone trying to get a shipment ahead of time to take to Asia so that my service isn't disrupted. I spoke with 3 support people who told me all was well. It was not. Nothing happened. Then they had me speak with the health care professional, who then said that they were just kicking the can down to her when their management actually had to make the decision. Then I spoke again to someone who said management would call me in 24-72 hours. Nada. Then I got an email today saying the order form would be available IF I made an appointment with their health professional and she approved. ENTIRELY CIRCULAR, since I had done that already. WORST SERVICE EVER. And, it's too bad, because I really do like the actual product. But I need to discontinue just as soon as my subscription is over. It's maddening.

Not one prescription delivered on time. The first medication came warm. Getting really frustrated about it.

First two months were great! I was shocked at how quickly and efficiently everything was going. These past two months have been fraught with delays and terrible customer service. I was given different excuses from different customer service people - including one who told me there was a payment issue. My payment had been processed for 5 days and my medication had still not shipped. I was encouraged to call the pharmacy directly, but they could not provide me with the contact information. They said this information should be in my portal, but it is not. I had already discarded the packaging's because I had used all the medication. I did some research and found the pharmacy and called them. I was told they had a backlog. My prescription was filled, but had to go through quality control prior to shipping and there were 2,100 other orders in front of me. They were nice enough to expedite and I received my medication the next day - 5 days late. This month, I’m having the same issue and the pharmacy is not even answering their phone. It’s insane for medical professionals to prescribe medication to be taken on specific intervals and for the supplier to be so nonchalant about meeting those timelines. I’m shopping competitors to see if are more reliable.

The first shipment and first vial of medication prescribed for four weeks was great. The shipment was timely, ice packs were still cold and the medication worked. The shipment of my second vial only had enough medication for two weeks. I have called customer service four different times in the last seven days and still do not have an answer about them replacing the medication that is missing and that I have already paid for.

First it took a long time to receive the product. Once received, I tried it and immediately got headaches from it. This can be a side effect; I understand that part. I tried it for a month and it did reduce my appetite but the headaches didn't go away. I received my second shipment before I could cancel. I reached out to cancel the prescription and was told it was canceled. Then I received an email that my prescription was approved and another shipment was on it's way. I called again to make sure it was canceled and the person acted like I never had reached out the first time. And the 3rd prescription was already at the pharmacy. Nothing can be done. Very frustrating as I don't trust them or what they say. I am canceling my cc card so they cannot send another one pretending they know nothing.

I did not receive my first shipment for weeks and I was charged for an executive membership which I did not ask for. I am out of the first months medication and was told I would not receive the next shipment for another 10 days even though I was charged 10 days ago. How can you remain on a program if you don't receive the medication.