EmbodyReviews of joinem.co

Response from EmbodyJul 22, 2026

We are truly sorry to hear about the incredibly frustrating experience you've had with your prescription and our support team. It's completely unacceptable that you've waited 10 days without your medication and encountered such difficulties when trying to get assistance. We understand your frustration, especially with your shot due today. We are actively working to improve our processes and ensure this doesn't happen again.

Response from EmbodyJul 22, 2026

We are so sorry to hear about the difficulties you're experiencing, especially with everything else you're going through. We understand how challenging it must be to manage this situation while also caring for your husband. Please reach out to our support team so we can look into your account and assist you with your prescription and refund request.

Response from EmbodyJul 22, 2026

We sincerely apologize for the significant delay in shipping your order and for not meeting your expectations. We understand your frustration and regret that you feel you've fallen through the cracks. We are actively working to improve our service and response times.

Response from EmbodyJul 22, 2026

We sincerely apologize for the incredibly frustrating experience you've had with your prescription and the lack of communication. It's completely unacceptable that you've uploaded correct information, completed a video call, and yet have not received your medication or a clear update. We understand your concern about the payment and the repeated assurances of a ticket being opened without resolution. We are truly sorry for the distress this process has caused.

Response from EmbodyJul 22, 2026

We sincerely apologize for the frustrating experience you encountered while trying to schedule an appointment and obtain your prescription. It's clear that our customer service fell short of expectations, and we regret that you had difficulty understanding our representative. We understand your decision to seek services elsewhere given the initial troubles. Your feedback is invaluable as we strive to improve our processes and communication.

Response from EmbodyJul 22, 2026

We sincerely apologize for the mix-up with your prescription and the delay in getting a call back from our nurse. We understand your frustration and are here to help resolve this. You'll definitely get a call back and they will get you taken care of.

Response from EmbodyJul 22, 2026

We sincerely apologize for the extremely frustrating experience you've had with your medication request and the significant delay you encountered. It's completely understandable that you would cancel your order after waiting 20 days without a status change. We deeply regret that we were unable to fulfill your request in a timely manner and appreciate you bringing this to our attention.

Response from EmbodyJul 21, 2026

We're sorry to hear that this was your experience. We understand how frustrating it is to be charged without receiving the communication you were expecting. That's not the experience we want for our patients. We've continued to improve our onboarding and communication process to help prevent situations like this. If you have any remaining questions about your cancellation or refund, please reach out to our support team again so we can review your account and make sure everything has been handled correctly. Thank you for taking the time to share your feedback.