Leah
No vial of medication on my delivery
I received my refrigerated parcel on Friday the 17th. I opened the box and placed the contents in the fridge without going through it because I was leaving for two days and did not want to take my first shot when leaving town. I returned on Monday the 20th and was ready to take my shot and there was no vial, only syringes, alcohol preps and an instruction pamphlet in the contents. I notified your customer service right away and I was told that the pharmacy would be looking into it and would call me working 3-4 days… I have not heard from anyone and have no medication. Leah Bowers
Response from EmbodyJul 22, 2026
We are so sorry to hear about the missing vial from your parcel and the delay in getting a resolution. It's incredibly frustrating to receive an incomplete order and then not hear back as promised. We understand your concern about not having your medication.


