EmbodyReviews of joinem.co

Updated review- I finally recieved my meds on 9/4 after ordering on 8/17. I upgraded my review and knocked off one star for the long delay but I did receive an updated email every day in regards to the status of my meds at the pharmacy. After a terrible start Embody did what they could to make it right. I was charged for meds that never shipped. 4 emails and 2 phone calls later and still no meds, and no fix. They never even bothered to respond to emails, even though I was upgraded to VIP and was supposed to have a dedicated team member. After cancelling my subscription they are now refusing to refund my money even though I never received a single order. Do yourself a favor, just don't. This was such a hassle that I'd rather pay full price on Lily Direct. *edit- got an appt scheduled successfully with the assistance of Ellen using the chat feature in the portal. Booked appt same day and the provider called me, was super helpful and straightened out my issues. Maja in patient support called me the very next day and my med has been confirmed and shows it will be shipped out. After a very bumpy start I will say that Embody has been very helpful and is making sure I am taken care of. I appreciate the personalized assistance and am definitely willing to give them another chance.

Very timely receipt..,prompt delivery. I need to change my card number and can’t figure out how to do that.,

I would have given a 5 star rating but the customer service number is difficult to deal with. After a 45 minute phone call, I was finally able to get connected with someone who could actually address my issues and she did so wonderfully. I would recommend this company to my friends and family.

Once my appointment actually got started, what made the experience great was that everything was very straightforward and to the point. One thing that could have been better was the organization of the appointment. The first day I had an appointment scheduled, nobody showed up for the video appointment at all, and I didn’t even receive a phone call, so I had to reschedule. Then, the next day, when I had another video appointment scheduled, nobody showed up for that appointment either. Instead, I received a phone call, which I didn’t answer because I was expecting the video appointment. They left me a voicemail explaining that they were trying to reach me and eventually called me back. Because of this, I had to wait an extra day to have my appointment. Overall, it was still a very good experience. I just think the appointment process could have been a little more organized so there wasn’t any confusion or unnecessary delay. It has now been two days since my appointment, and I have yet to hear from the pharmacy about when my order will be delivered. I’m hopeful that I will hear from them soon and that I will receive my order within the two-day timeframe that was stated.

The provider took the time to get familiar with me. Although she didn’t see my documents she didn’t just leave it at that. She got someone to look further into the issues so it didn’t happen in the future.

The customer service is very good and I’m impressed with the resources provided such as injection information.

Very nice doctor, but your star systems is screwed up. It would not let me go past one on the stars and I intended on doing a much higher rating than that.

Customer service once I followed up with calls.