EmbodyReviews of joinem.co

3.810,226 reviews
Personal Care
1811 Silverside Road, Suite 260, Wilmington, Pennsylvania

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Embody

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About Embody

Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.

Embody (joinem.co) has 10,226 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Also known as: joinem.co
Website: joinem.co
Category: Personal Care
Location: Wilmington, Pennsylvania
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 30% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Embody reviews

Showing 446 reviews with 3 stars · Clear filters

JANET F.
Aug 11, 2026
The no show was upsetting!!
The no show was upsetting!!
RONALD V.
Aug 11, 2026
Emb review
Taking 2 weeks to get medicine..i am out
Response from EmbodySep 3, 2026
Hello Ronald, We understand your frustration regarding the delay in receiving your medication. We are actively looking into this to prevent future occurrences. Please reach out to us at [email protected] if we can assist further. -The Embody Team
Mary J.
Aug 9, 2026
The patient portal page has been unable…
The patient portal page has been unable to access. When I do try to access with the code they send it created a new portal, in whic I was on hold 30 minutes to ask them to take down the new portal and give me access to my old portal. The tech said they are having issues with the web and portal sites. I hope it's resolved soon so I can order my next shippment.
Response from EmbodySep 3, 2026
Hello Mary, We sincerely apologize for the frustration and inconvenience you've experienced with our patient portal. It's completely understandable how disruptive it is to be unable to access your account and then have a new one created, requiring a long hold time to resolve. We are actively working to address the technical issues with our web and portal sites, and we appreciate you bringing this to our attention. Please reach out to us at [email protected] if we can assist further. -The Embody Team
Margery A.
Aug 8, 2026
Customer Support
I sent an email stating I would like to cancel my subscription. I paid $228 for what I thought was a 3 month supply, but it was only a month supply. I called support and opted for the callback option, and waited 2 and a half hours. So I called back and stayed on the phone for 45 minutes before the call dropped. UPDATE: they have corrected the error in my quantity, I will get my other 2 months that are pre-paid. I received an email and text about filling out a form for my Refill for this month. I have not filled it out, so if they send it, without my consent, I will file a complaint with the Better Business Bureau. I will keep trying to get through to support. As I've looked at some of the reviews already posted, I've seen that they never answered one complaint, good or bad!
Response from EmbodySep 3, 2026
Hello Margery, Thank you for sharing your experience. We sincerely apologize for the difficulties you encountered with our customer support and the confusion regarding your subscription quantity. We're glad to hear that the error with your supply quantity has been corrected and that you will receive your prepaid months. We understand your concern about the refill notification and assure you that we will not send anything without your consent. We are actively working to improve our customer service response times and appreciate you bringing these issues to our attention. Please reach out to us at [email protected] if we can assist further. The Embody Team
Anita G.
Aug 7, 2026
Your dose amounts are not the way I…
Your dose amounts are not the way I want to go. I want my money refunded please.
Response from EmbodySep 3, 2026
Hello Anita, We understand your concerns regarding the dosage. We appreciate you sharing your feedback, and we are always looking for ways to improve our products. Please reach out to us at [email protected] if we can assist further. The Embody Team
Christine T.
Aug 7, 2026
Just too much wait time on hold slow…
Just too much wait time on hold slow return call time
Rhonda N.
Aug 6, 2026
I've tried calling and email
I've tried calling and email. Emails have gone unanswered. I wait 30 minutes today for a return call which is under the 50 minutes they stated. There is no message option in the patient portal.
Response from EmbodyAug 27, 2026
Hi Rhonda, we’re truly sorry for the difficulty you’ve experienced trying to reach our team. We understand how frustrating it is to have unanswered emails, long callback wait times, and limited options to contact support through the portal. This is not the experience we want for our patients. Please reach out to us at [email protected] so we can review your concerns and provide additional assistance. – The Embody Team
Brooke P.
Aug 6, 2026
There is nothing in my portal
There is nothing in my portal to say if and when my meds are coming
Response from EmbodyAug 27, 2026
Hi Brooke, we’re sorry for the confusion and frustration regarding your medication status. We understand how important it is to have clear updates about your order and delivery. Please reach out to us at [email protected] so our team can review your account and provide an update on your medication. – The Embody Team

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The no show was upsetting!!

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Your dose amounts are not the way I…

Just too much wait time on hold slow…

I've tried calling and email

There is nothing in my portal