EmbodyReviews of joinem.co

It took two weeks for someone to let me know that I needed to have a telehealth visit. Only discovered it when I reached out. Customer support has been lacking so far

Terrible! My meds were delayed a week and when they arrived it was damaged. Called customer service FOUR times with a promise to call me back. Guess what? No call, no resolution and it's been almost a week. I'm canceling ASAP. Horrible customer service.

They made it extremely difficult to cancel the subscription that I don't think I signed up for. I thought I was simply purchasing one vial. They said they could not find my info to cancel my subscription. However, they obviously had enough of my info to charge me and send me more meds that I did not ask for. Also, their website has no area where you can sign in to any account. You have to email or call their support staff. UPDATE: They did eventually cancel the subscription, but it was a weirdly complicated process. If they had not made it so difficult to cancel, I would likely buy from them again.

The first initial month everything went great. This month not so well. My payment was taken on 8-16-26, my rx was sent to the pharmacy on 8-18-26, as if today 8-21-26 it shows that it still has not shipped. I've sent 2 emails with no response! I hope this isn't a scam!

I so want to give them a one star, but I’ll give them two because of the price. I ordered my semiglutide on 16 August. All week long it said it’s been at the pharmacy with the status to be shipped. I’ve made several attempts at contacting embody and every time I ask a question I get a runaround answer. Today I called on 21 August because it was still to be shipped and I listened to the automated service. They said my prescription will be shipped in their words no later than August 21. That’s today and at the time that I called them it was 5 PM. No mail was gonna be shipped after then. So I contacted embody and the guy gave me all kinds of runaround answers repeated only what was on my patient portal that I already knew. I asked for the name of the pharmacy which he gave me, but couldn’t give me a phone number or a state city or anything. I did some SLEUTHING and the name link compound Pharmacy located in Dallas Texas is who my prescription went through. I contacted the pharmacy myself and they told me there was a pause on my order because there was some misinformation given in my shipping information. They were waiting for embody I guess to correct it before they could do anything more with it so had I not contacted them meaning the Pharmacy Lord knows how long it would take me to get my prescription. And last month I was on a different program at the introduction dosage. I included that information in my intake and embody ignored that and redid my introduction month but with a lower the dose. And now I’m a weak without a dose. So I am on a pause on my weight loss journey that I was already doing well. I am hoping that the remainder of my experience with embody gets better because the beginning without even having a prescription with me yet is very poor

BAD CUSTOMER SERVICE Joining was easy, them taking my money was easy. However they sent my medication with no syringes, and no other information, and only sent one month of medication even though I signed up for a three month subscription. I reached out via their 24/7 support line, and had to wait hours for a call back, to then receive ZERO real help. They basically just said they were going to pass the information along to the care providers and that I would be hearing back from someone in the next day or so. That was 4 days ago. I had also emailed about this and received basically the same unhelpful information…. Still waiting.

I requested cancellation three times, they agreed and apologized then charged my credit card $228.00 anyway. Terrible customer service and company is a scam in my opinion. I just read Embody’s response, but no rectifying the charge for something I never received?? Subscription was canceled, why charge my credit card???? No refund????

They sent my first month of an agreed to 3 month program, and a supplement to try for an agreed 1 month. I didn't get the second month of my 3 month tirzep until 9 weeks later and they sent me a second month of the supplement I didn't ask for. Now they say they sent all 3 months after I talked to someone that said I was going to get a refund for my third month I'm so tired of being on hold for an hour just to have someone tell me they are expecting my case and someone will get back to me within 24 hours, then a week later aI still don't get a call back. I want a refund for my third dose. I can't deal with such poor customer service. STEER CLEAR of Embody.