EmbodyReviews of joinem.co

Not getting into the portal, you have computer issues and even the physicians assistant kept having trouble with the computer.

It took 10 days to speak with someone. Customer Support rarely answers after validation. I would estimate I have spent about 9 hours of my time trying to find out what was happening with the prescription. The first provider did not show. After 48 minutes the link dropped. I spent hours on hold.

Embody was incredibly fast when it came to taking my payment and shipping out my medication. However, their post-medication customer support and medical follow-up have been deeply disappointing. They advertise 24/7 support, but that has not been my experience. I called with a question about my medication dosing. It took them two hours just to respond to my initial call. When they finally did, I was told someone would call me back within 48 hours.Two days later, a nurse did call. Unfortunately, she could not solve my problem. She told me I needed to make an appointment with their doctor instead. She promised to send me a link to book that appointment right away. It has now been 9 hours, and I still have not received the link. My only recourse at this point is to start the entire support process over from the very beginning. If you are looking for reliable, timely medical support after you get your script, look elsewhere. They are quick to get paid, but they fall completely short when you actually need medical guidance.

It’s honestly just been a nightmare from the start. I was super excited, signed up, send all my stuff in and waited and waited and waited. Finally about 2-3 weeks late they tell me I need to see a provider. Provider tells me awesome let’s move forward your all clear for meds, this was July 19th. Just today I get a message saying your meds have been ordered be on the lookout. I’ve reached out around 4 times trying to figure out what’s going on. I’d get random emails that I needed to meet with a provider- did that, send in a script I was previously on- did that already, blood work out of no where after provider told me I was clear to move forward. It’s just been a mess

I came back to leave a slightly better review because after way longer than expected, they did in fact send me a tracking number..so..not a scam..just horrible customer service. I'll be back to report how effective the meds were.

I still don't know what I am suppose to do to get my medication started! Can someone please help me?

The doctors are great. They have not shipped my next round of medication and my next dosage is due tomorrow so very frustrating on that part.

Still waiting on my gift card. Where is my gift card