EmbodyReviews of joinem.co

The product itself is great. The patient support team which they claim they are available 24/7 is false. If you do reach them, they will put you on hold call or chat for a while. Then the result is always the same reply: "Someone will get back to you in 24-48 hours". Which DOES NOT happen, by the way. I'm just trying to complete this 3 month subsctiption and I'm cancelling it. In the first video call follow-up with the consultant, their camera was off. Not professional at all. I've tried to give them the benefit of the doubt. But, always the same result. No immediate answer to a simple question as: "When will I receive my next refill if I completed the refill form today?"

Buyer Beware: I signed up with Embody on 8/16 and they sent me the wrong dosage. They said they'd fix the error, which took 9 days just to place the corrected order... now I've been waiting an additional three days and the medication has yet to ship. So far, not such a great introduction to this company and not a smooth transition from my old GLP-1 provider. Hopefully things get better.

I completed the set up process and was asked if I was currently on GLP-1. I stated yes. It asked what my dosage was and I chose my dosage was not listed since my current dosage with other company was 1.25 and the options were 1.00 and 1.50. I selected "dosage not listed". My shipment was 0.2. I contacted Embody twice through customer support email and also called before my prescription shipped and advised my dosage. Was told after my dosage shipped that they never received any correspondence from me and now I have to wait until next month refill to receive a correct dosage. I have receipts of emails and dates I called and no resolution other than to wait a month. Horrible experience. Price is good. Service is horrible.

I’ve received one vial of Terzepatide and it works well. I requested a temporary change of address for one delivery while on an extended out of state visit with family. I was assured that this could happen, gave them the temporary address, and the order was shipped to my home address in PA. I called them and told them that this was happening and they assured me again that the shipper would notify FedEx to return the shipment to sender and when they receive it they would send it to the temporary SC address. A little inconvenient, but it sounded reasonable. Well that was four days ago and then three days ago I was assured the same thing then yesterday two or three times I got a template email saying we’re sorry but your order has been delivered or shipped to your Pennsylvania address well I know that. So what are you gonna do about it? They make promises they can’t keep nobody knows what the other person is telling you and this has been a poop storm of epic proportions! I have one dose left. My order is being delivered to Pennsylvania today and I am in South Carolina, which is what I’ve been telling them for the last four days before they shipped it and now I have to wait another 24 to 48 hours for someone from Customer concerns to call me back I don’t have great high hopes for this. It’s not rocket science. So I’m giving a bad review. If they resolve this, then I might change it but at this point if you have anything beyond normal going on, don’t count on them taking care of it for you.

I was on Trizepitide from another provider at the highest permitted dose of 15mg. I made it very clear to Embody when I first reached out that I wanted to on board at the same-high dosage. I was approved and received my first shipment two weeks after payment was accepted. Unfortunately I came to find out that the maximum dosage that Embody can offer (based on their contract with pharmacies) is 11.1125. There was other misinformation provided both on my calls and emails with Embody. So while their pricing is good what they actually provide in the communication they have is AWFUL, TERRIBLE, UNACCEPTABLE. Unfortunately, they have my money for a three month supply so I’m stuck dealing with them and getting a lower than expected or promised dosage. I strongly suggest staying away from this provider.

My provider didnt show up for 40 minutes. I waited for a month for the appointment and then no show. When speaking with support they told me to reschedule. I would have had to wait another month. When I said I wanted to cancel and get a refund they said they would have the provider call me in the next five minutes. She was kind and got it done thankfully.

Customer service was unhelpful. The person I called and spoke to was in India and very difficult to understand. I don’t think she understood me either.

I ordered 11 days ago and have not received my GLP’s nor any indication of when I might get them. I’ve paid and it shows my next order is 9/10 but haven’t received the first one. I will probably not renew as I do not want to pay a second month when I haven’t received the first order.