Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
joinem.co
Website
joinem.co
Category
Personal Care
Location
Wilmington, Pennsylvania
Listed on Five Star Index
2026
About these reviews
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The company replied to 30% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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This is the one of the worst companies. I never felt my hunger suppressed and lost 0 weight The fluid looked like blood and was absolutely gross. I have never encountered this and they say it’s because of all the added ingredients but I don’t feel there was any trizepitide in it. I’m trying to reach them by phone to cancel but they are difficult to to reach also. This should be reported
Response from EmbodyAug 4, 2026
Hi Marj,
We are truly sorry to hear about your extremely negative experience. It's disheartening to learn that you didn't feel your hunger suppressed, saw no weight loss, and found the appearance of the fluid concerning. We understand your frustration, especially when you feel the product didn't contain the expected ingredients. We also apologize for the difficulty you've experienced trying to reach us to cancel.
-Embody Team
LA
Laura
I emailed customer support twice and…
I emailed customer support twice and never got a response. I eventually decided to call customer support and after 45 minutes on hold I spoke to someone, but even after explaining clearly what I was trying to figure out, I do not think I got the correct answer.
Response from EmbodyAug 4, 2026
Hi Laura,
We are truly sorry to hear about the difficulties you've experienced trying to reach our customer support and the frustration of not receiving clear answers. It's completely understandable that you're upset, and we sincerely apologize for the inconvenience and concern this has caused.
-Embody Team
NM
Nicole M.
Sad I gave this the opportunity
Sad I gave this the opportunity. I asked multiple times prior to signing up and during the waiting period of being approved if the company prescribes the higher doses, 12.5 and 15 as I’m currently on a 12.5. Was reassured they did and the even sent in proof of my current script. Had a video apt tonight and was told they cap at 11.1mg. They charge your card immediately when signing up also.
Response from EmbodyAug 3, 2026
We're sorry to hear about your experience and understand why you were disappointed.
We know how frustrating it is to ask about treatment options multiple times before enrolling, provide documentation of your current prescription, and then learn during your provider visit that the available treatment didn't align with your expectations. We also understand your concerns about being charged before having that conversation.
We've continued to strengthen our onboarding, communication, and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, discuss your treatment options, and address your billing concerns.
CU
customer
This company is fraud
This company is fraud. I placed an order July 8 for a 3-month supply of Zepbound. I shared that I was currently taking 5mg dosage from another third party whose membership I canceled. Embody approved me and charged my card over $800. I learned through the portal they prescribed me a lower dosage and since the order had not been filled yet I asked them to change the dosage. I never heard from another NP, and as of July 28 I had not received my order of even the 2mg dosage. I used the communication in the portal, I called, I emailed and Embody was slow to respond, or they said they were going to escalate the issue. When I finally received the order, only THREE VIALS were in the POORLY PACKED shipment. First of all, three vials is not three month supply I was charged for. The dosage was not what I asked for. And it is 100 degrees almost everywhere and they put one ice bag in a poorly packed box. Because I have used another third party previously, I know the difference of EXCELLENT customer service versus the EXTREMELY POOR SERVICE of Embody. They robbed me of my money and when I ask for them to cancel my membership and reimburse I get the same message as always that they "are escalating my issue and will get back to me in 24-48 hours" which they do not. I have to contact them and then they respond again with an apology and that they are "escalating" the issue. I already called my credit card company and reported FRAUD and they are investigating since Embody has refused to honor my reimbursement request for an order I still have YET to receive.
Response from EmbodyAug 3, 2026
We're sorry to hear about your experience and understand why you're frustrated.
We know how disappointing it is to transition from another provider, experience delays, have concerns about your prescribed dosage, and feel like you're not getting the answers you need. We also understand how frustrating it is when you're seeking a resolution and feel like your concerns aren't moving forward.
We've continued to strengthen our onboarding, fulfillment, and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, prescription, shipment, and refund request to help work toward a resolution as quickly as possible.
Thank you for taking the time to share your feedback.
AS
Andrea S.
I was sent a product with cobalymin
I was sent a product with cobalymin, which I cannot use. I have since tried to get in touch with support, and my account must have been deleted because when I call by phone, they cannot locate me under my name, birthdate, or email address. When I log in online, the messages to support have been completely erased. I'm super frustrated and angry with my poor experience.
Response from EmbodyAug 3, 2026
We're sorry to hear about your experience and understand why you're frustrated.
We know how concerning it is to receive a medication that doesn't meet your needs and then have difficulty reaching support or locating your account. That's not the experience we want for our patients, and we understand how upsetting it is to feel like your previous communications have disappeared.
We've continued to strengthen our account management and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, your prescription, and your previous support requests to help get this resolved as quickly as possible.
Thank you for taking the time to share your feedback.
CU
customer
HORRIBLE CUSTOMER SERVICE AND PRODUCTS
HORRIBLE CUSTOMER SERVICE AND PRODUCTS. I DONT RECOMENDED THIS COMPANY THEY ARE SCAM.
Response from EmbodyAug 3, 2026
We're sorry to hear about your experience and understand why you feel disappointed.
We take concerns about our products and customer service seriously, and we're sorry we didn't meet your expectations.
We've continued to strengthen our support processes and patient experience, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your concerns and work toward a resolution.
SA
Sara
Unresponsive nurse, expired appointment link
I received my medication within two days of ordering that was a nice beginning. I accidentally injected more than I should have the first time. I immediately called the following day and since it was an overdose, I thought they would respond quickly but instead they scheduled a video call within one week. The day of my appointment I login and the link is no longer valid. I called them again to be put on hold for one hour then somebody responded to my call and said that a nurse would give me a call that day. 24 hours later here I am now and no call. This is absurd do not order from them. Huge lack of customer service.
Response from EmbodyAug 3, 2026
We're very sorry to hear about your experience, especially given that your concern involved a medication dosing issue.
We understand how upsetting it is to seek guidance after an accidental overdose and not receive the timely clinical support you expected. We also recognize how frustrating it is to have an appointment link not work and then not receive the follow-up call you were promised. That's not the experience we want for our patients.
We've continued to strengthen our scheduling, communication, and clinical support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, ensure you're connected with the appropriate clinical team, and address your concerns as quickly as possible.
RP
R P.
I asked to have my medication mailed on…
I asked to have my medication mailed on July 31 and it has yet to be shipped. I asked on July 4, so no excuse for this issue. I am very upset and considering other options.
Response from EmbodyAug 3, 2026
We know how frustrating it is to provide advance notice for your requested shipping date and still experience a delay. We understand why this has you reconsidering your options, and that's not the experience we want for our patients.
We've continued to strengthen our fulfillment and communication processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your order, provide an update on your shipment, and help get this resolved as quickly as possible.
