EmbodyReviews of joinem.co

First time customer transferring to embody from another company to save cost. While things moved quickly and the cost was lower, nobody spoke to me before sending medication which is not the dose I requested (they sent a lower dose) to match my former. After days trying to get customer service on the line they scheduled an appointment, sent a link for a video call with a provider, then the provider called from an unknown number. When I rescheduled and finally spoke to a provider they told me that embody does not use a pharmacy that allows that dose and their max dose is 11.5 mg. 3 hours later customer service called me back from my place in line home. I asked for access to the portal and to put a hold on my account while I decide if their service is right for me. She said she could not help me and someone would call me back in 24-48 hours. I won't hold my breath but since I can't access the portal, I can't do it myself!

Update 8/5/26 - After making the post here, Embody contacted me and provided a refund, which I appreciate but it should not take a post on here to get action. However, since they provided a refund, I will modify my post below and say though customer service is lacking, and the compounding pharmacy takes way too long to ship the medication, Embody does not steal your money. Original post: Do not order your GLP-1 medication from this company. There is zero customer service, there is zero follow up, they may send your prescription to the compounding pharmacy, but they will never fulfill your order. It’s a complete and utter scam. They guarantee 3 to 5 day turnaround for you to receive your medication but that is an absolute lie. They don’t mention that they do not ship on weekends either. My prescription was sent to the pharmacy on Tuesday, July 28th and today was the technical 5th day. I tried to call today to find out something and there is a 3 1/2 hour wait time. Again do not waste your money on this company because they’re doing nothing but running a scam and stealing peoples money.

I ordered my medications on 07/25/2026 - I did not hear a single word from this company after they took my payment - I had to call them several days later to find out where the product I purchased from their company was - They finally sent me the Tirzepatide/b6 compound a week later - I still have not received the NAD+... When I called and spoke to them about when I'd receive that product they stated I needed an appointment with one of their doctors first. They were never going to tell me that, or try to schedule the appointment, they were just going to keep my money and never send me the product. I had my 10 min appointment with their doctor, who approved the NAD+ request - I called to find out where it was and when to expect it - and now they have no record that I ever had the appointment at all. I called yesterday and they said someone would return my call in 24 hours - no one even tried to call me at all. Ive currently been on hold for almost 2 hours. I will update the rest of this once they answer the phone...

What an absolute scam. It says you don't need a prescription. I entered all my information, I've been on 10 mg for months now with another company. Embody takes your money first, THEN send you an email that they're reviewing your account, THEN you're stuck dealing with whatever happens after that. It wasn't until a day later that I logged into my portal and the dosage "was approved for 8.5 mg." I emailed and called right away, disputed the dosage. I went back and forth with emails, phone calls, and had to "set up a call with a healthcare professional." I did that as well. She told me that because it's compounded, the 8.5 is equal to 10mg. Wrong. Then they're telling me to do the 10, I need to upload a script. It was a different story every time. So, I said I want to cancel everything. My order had not left the pharmacy yet, because I was getting texts AND emails asking me to confirm my address, that is was incomplete in the system. I told them pull it from the pharmacy, I do not want it, I cannot use a lesser dose. And I paid for 10mg. It's 6 days later and I am still getting the run around. I was told two days ago no worries, the account is cancelled. Then I get an email my order shipped. But now they only shipped one month. So they can refund me two months. It's an absolute scam and they are incompetent and taking advantage of people. I have disputed the charges with my credit card company. I will refuse any package they try to send. I am absolutely furious with the entire situation.

Worst customer service they sent me my meds and they were completely warm not even on ice. They have robots reply I want my money back or a new vial and they refuse to have someone contact me

I signed up July 27. Everything went smooth after they got my payment I never heard anything. I waited and then text them and called and set up appt with dr..he never answered them they set appt for 5 minutes later again no response . I called to reschedule and they say they don't have my information. I looked in portal and it's all there. Totally frustrated bc I paid for 6 months and have got NOTHING..I'm calling credit card to turn in as scam to try to get my money back..do not do business with this outfit it's a scam SCAM SCAM.

7 days later and my prescription is still “processing” I can’t get a email response and I’ve been on hold for a hour and 20 mins with no answer.

Everything started off well. I had a video visit with the nurse and was approved. I got a tracking number for my medication and also a text telling me that it would be delivered between 10-12 but it didn't come until 5:20pm. I immediately opened the package and it was warm. Ice packs were melted and warm as well. I scanned the leaflet inside the package and filled out all of the information for Boothwyn Pharmacies. I heard nothing from them. Called Embody and after a 45 minute wait was transferred to another dept that put in an escalation request for the pharmacy to contact me to tell me if the medication was safe. I've heard nothing. I emailed Embody again and have heard nothing. I Googled Boothwyn Pharmacy and found that they have been fined $1 million for having medications in unsanitary conditions. The US Food and Drug Administration cited "serious deficiencies" in their practice and they placed their license on probation in Oct 2025. After reading into this, there is no way I am injecting myself with this medication even if it did maintain temp. Why is Embody doing business with an unsafe pharmacy? I wish I would have never signed up with Embody at all. Buyer Beware! This is a scam. Side note- my daughter ordered her medication the day after I did and has never received her medication. A label was printed and that is all. *Update* I spoke with Grace at Boothwyn and she advised me not to take the medication as it is unsafe. Heard back from Embody who told me that they talked to the pharmacy and the medication is safe to use- only because it was delivered in 48 hours. Ridiculous