Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
joinem.co
Website
joinem.co
Category
Personal Care
Location
Wilmington, Pennsylvania
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 30% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I ordered, I was never able to get into the patient portal to see me order, one delay after another. My order never showed up in the portal. I was contacted 7 days after payment to verify my address via text message then the next day I received a email that I needed a virtual appointment. I missed a dose. And now awaiting a refund so I can go to another company. Poor customer service and too many delays
Response from EmbodyAug 5, 2026
We're sorry to hear about your experience and understand why you're disappointed.
We know how frustrating it is to encounter delays, have trouble accessing your patient portal, and not see your order progressing as expected. We also understand how disappointing it is to miss a dose while waiting for updates and a resolution.
We've continued to strengthen our onboarding, patient portal, and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, confirm the status of your refund, and help bring this to a resolution as quickly as possible.
CU
customer
I didn't care for this company at all
I didn't care for this company at all. Communication was a nightmare. You only communicate through email and it takes days to get a response back. Simple questions and clarifications were painstakingly drugged out. After a few days of trying to get my px from them, I realized I had made a huge mistake.
Response from EmbodyAug 5, 2026
We understand how frustrating it is when simple questions take longer than they should to answer, especially when you're trying to begin treatment. Clear, timely communication is an important part of the patient experience, and we're sorry we didn't deliver that for you.
We've continued to strengthen our communication and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your experience and address any remaining concerns.
AL
A. L.
I signed up thinking I would get a…decent company that does legit business.
I signed up thinking I would get a consultation BEFORE meds shipped....I had questions on dosage, etc. I received an email saying my meds shipped. I am supposed to get it on Thursday - we will see if it arrives. Yesterday I tried calling and chose the call me back option - I didn't get a call. So today I tried going online to book a consultation and every time I would try to choose an appointment time, it would say not available. Then WHY list that time to choose from? After doing it like 20x, I finally got a time set for next week (soonest availability). when I refreshed my portal, I was expecting my appointment to show up there, as I did receive an email confirmation. My portal did not show it, so I called and waited 2 hours and finally got a live person. All they could do was apologize for the wait. They said they could not see the appointment I had set up even though I got an email confirmation. I expressed disappointment that I wanted to speak to a provider to discuss the medication (as well as additional text messages, from 2 different numbers: 1) asking me to verify my address even though my medication was supposedly w/ UPS and on the say, and 2) asking me to choose a pharmacy because one of their doctors had prescribed Ondansetron for nausea). So the person on the phone set up a video call with a provide for an hour later and I did speak to someone named Sally. I was so flustered I forgot to ask her what her role was (NP, Rn, etc). But she was nice and answered my dosage questions, prescription of Ondansetron order, etc. So I felt satisfied. After our call, I logged onto the portal again to see if there were any updates or maybe a visit summary from Sally - well ALL my info on my portal is GONE. Wiped out. Like my account doesn't exist. I can log on, but everything is GONE. I called again, the recording said wait time was 3 hours! I stayed on and chose NOT to choose the call me back option just from what happened last night. I waited over 4 hours!! I finally hung up, and sent my 2nd complaint email to "customer service". I tried calling again just now and it's saying the wait time is 5 hours long. How is this possible?? I hope the meds come in but at this point even if it does I'm scared to use it. And if it does come I will try to cancel the rest of my future charges. If I have to call my credit card company and place a block on them I will. So disappointed so far!!
Response from EmbodyAug 5, 2026
Hi Alexa,
We sincerely regret the incredibly frustrating experience you've had with our services. We understand your concern about receiving medication before a consultation and the subsequent difficulties you faced trying to connect with us. The issues with booking an appointment, the unreturned call, the disappearance of your portal information, and the extended wait times are completely unacceptable, and we are actively investigating these system failures. We are reviewing our processes to ensure that such a disjointed and stressful experience does not happen again. We appreciate you bringing these critical issues to our attention, as your feedback is invaluable in helping us improve.
-Embody Team
TH
Theresa
I wish I could give zero stars
I wish I could give zero stars. I have completed the intake form the money has been taken out of my account yet when I logged into the nurse to complete the process, I was told they had no record of my information. She could see paid but no other information. I called and was told the wait time was 4 hours. I’ve sent emails with no response. This was the cheapest glp but I guess you get what you pay for.
Response from EmbodyAug 5, 2026
We know how concerning it is to complete your intake, be charged, and then learn your information wasn't available during your appointment. We also understand how discouraging it is to encounter long wait times and delays when you're simply trying to get answers.
We've continued to strengthen our onboarding, account management, and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, locate your information, and help get this resolved as quickly as possible.
JM
Jacques M.
At first I was pleased with the service…
At first I was pleased with the service I received they were fast and informative! Received my first month supply on time no issues now attempting to get my refill has been a complete nightmare! There is a 3 hour wait to talk to somebody! You set up a call back and they never call back and when you email they tell me to call in! The online portal isn’t working! Saying my subscription isn’t active And they tried to take money out of my account early when I was assured that it would not be charged until August 5th! I’m getting really frustrated and would like some type of help but I’m getting the run around!!! I NEED ANSWERS NOW!!!!
Response from EmbodyAug 5, 2026
Hi Jacques,
We sincerely apologize for the incredibly frustrating experience you've had with your refill. It's completely understandable that you're frustrated when facing long wait times, unreturned callbacks, and a non-functional online portal, especially after a smooth initial experience. We deeply regret the confusion and inconvenience caused by the early charge attempt and the misinformation regarding your subscription status. We are truly sorry for the runaround you've received.
-Embody Team
HS
HAPPY S.
This company took my money and won't…
This company took my money and won't ship my medication.
They won't even answer my emails...
Never had awful customer service like this in my life
Response from EmbodyAug 5, 2026
We're sorry to hear about your experience and understand why you're frustrated.
We know how disappointing it is to be charged, still be waiting for your medication, and feel like you're unable to get the updates you need. That's not the experience we want for our patients.
We've continued to strengthen our fulfillment and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your order, provide an update on its status, and work toward a resolution as quickly as possible.
Thank you for taking the time to share your feedback.
CU
customer
Not being able to request an increase…
Not being able to request an increase on the patient portal when the provider I met with made it seem like it was that easy. They make it extremely difficult to get a hold of someone and get answers, they like to give you the run around.
Response from EmbodyAug 5, 2026
Hi Christina,
We are truly sorry to hear about the difficulties you've experienced with requesting an increase and getting clear answers. We understand how frustrating it is when the process isn't as straightforward as expected and when communication is challenging. Your feedback is important as we continuously work to improve our patient portal and support services.
-Embody Team
TR
Traci
Horrible experience
Horrible experience. This is the worst customer service I've ever seen. Hold for hours, they never call you back, no where to cancel subscription, can't get any info.
PLEASE DONT DO BUSINESS WITH THIS COMPANY.
Response from EmbodyAug 5, 2026
Hi,
We're sorry to hear about your experience and understand why you're frustrated.
We know how disappointing it is to spend so much time trying to reach support, not receive a callback, and have difficulty finding the information you need to manage your account. That's not the experience we want for our patients.
We've continued to strengthen our communication, account management, and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your concerns, assist with your account, and help bring this to a resolution as quickly as possible.
Thank you for taking the time to share your feedback.
