EmbodyReviews of joinem.co

Response from EmbodyAug 6, 2026

We know how concerning it is to see your order unexpectedly canceled after your payment was processed, especially when you're unable to reach support for an explanation. We also understand how disappointing it is to be waiting for both answers and a resolution. We've continued to strengthen our onboarding, account management, and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, determine what happened with your order, and address your billing concerns as quickly as possible.

Response from EmbodyAug 6, 2026

We know how unsettling it is to experience multiple delivery delays and then receive a temperature-sensitive medication that arrived warm with melted ice packs. We also understand how frustrating it is to be told someone would follow up and then not receive an update. Patient safety is incredibly important, and we never want you to feel uncertain about your treatment. We've continued to strengthen our shipping, communication, and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your shipment, ensure you're connected with the appropriate clinical team, and work toward a resolution as quickly as possible.

Response from EmbodyAug 6, 2026

We're sorry to hear about your experience and understand why you're frustrated. We know how concerning it is to encounter account issues after placing your order, especially when you're unable to view the correct information in your patient portal. We also understand how frustrating it is to spend so much time trying to reach support before finally having your case escalated. We've continued to strengthen our account management and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, resolve the portal issue, and provide an update on the status of your order as quickly as possible. Thank you for taking the time to share your feedback.

Response from EmbodyAug 6, 2026

We're sorry to hear about your experience and understand why you're frustrated. We know how disappointing it is when your treatment plan doesn't align with your expectations, especially after you shared your current medication history before enrolling. We also understand how frustrating it is to have difficulty reaching support and feel like your cancellation request wasn't addressed before your order moved forward. Medication dosing is determined by a licensed provider based on your medical history and clinical judgment, and we recognize how important it is to clearly communicate any treatment recommendations and answer questions throughout the process. We've continued to strengthen our onboarding, communication, and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, your treatment plan, your cancellation request, and your billing concerns to help work toward a resolution. Thank you for taking the time to share your feedback.

Response from EmbodyAug 6, 2026

We're sorry to hear about your experience and understand why you're frustrated. We know how disappointing it is to complete enrollment, be approved, and have your payment processed quickly, only to continue waiting for your medication without the timeline you expected. We also understand how frustrating it is to request a cancellation before your order has shipped and feel like your concerns aren't being resolved. We've continued to strengthen our onboarding, fulfillment, and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, the status of your prescription, your cancellation request, and your billing concerns to help work toward a resolution as quickly as possible. Thank you for taking the time to share your feedback.

Response from EmbodyAug 6, 2026

Hi, We're sorry to hear your experience has continued to be frustrating. We understand how disappointing it is to feel like your concerns still haven't been resolved. That's not the experience we want for our patients, and we regret that we've left you with this impression. We've continued to strengthen our patient portal, communication, and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, address your outstanding concerns, and work toward a meaningful resolution. Thank you for taking the time to share your updated feedback.

Response from EmbodyAug 6, 2026

Hi Dayna, We're sorry to hear about your experience and understand why you're frustrated. We know how disappointing it is to feel like you enrolled in products you didn't intend to purchase and then have difficulty reaching support to resolve the issue. We also understand how frustrating it is to spend significant time on hold and feel like your concerns weren't addressed. We've continued to strengthen our checkout experience, account management, and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, your subscription, and your billing concerns to help work toward a resolution. Thank you for taking the time to share your feedback.

Response from EmbodyAug 5, 2026

We're sorry to hear about your experience and understand why you're frustrated. We know how disappointing it is to have paid for your treatment, not receive your medication, and still be waiting for a resolution. We also understand that repeated delays can make it difficult to feel confident in the process. Your refund request is currently under review, and we'd like the opportunity to see it through. Please reach out to our support team again and ask to speak with a manager so we can review the status of your reimbursement and help get this resolved as quickly as possible.