EmbodyReviews of joinem.co

Response from EmbodyOct 15, 2026

We are deeply sorry to hear about your continued frustration and the lack of follow-through regarding your refund and promised follow-up call. This is certainly not the level of service or care we aim to provide. We appreciate you sharing these critical concerns, and we would welcome the opportunity to review your account details to properly investigate what happened and address your situation. - Embody Team

Response from EmbodyOct 15, 2026

Thank you for sharing your feedback and please accept our sincerest apologies for the frustrating experience you had with your dosage concerns, as well as the ongoing issues accessing your online portal. It is completely understandable how upsetting it is to deal with technical glitches for over four weeks, experience automated responses, and not receive the callbacks you requested. This is certainly not the level of service or support we strive to deliver. We would truly appreciate the opportunity to review your account details, address your portal access issues, and work to make things right. - Embody Team

Response from EmbodyOct 15, 2026

Hi Ken, we're sorry that you've had such difficult time getting in touch with someone who can address your dosage concerns. We understand how frustrating it is to feel that communication is nearly impossible, especially when you need guidance about your treatment and cannot reach a manager for assistance. This is certainly not the level of care we aim to provide to our patients. We would truly appreciate the opportunity to make thing right and will be reaching out to you to gather more details. - Embody Team

Response from EmbodyOct 15, 2026

Thank you for bringing this to our attention. We are sincerely sorry for the frustrating experience you've had with your refills and provider appointments. Running out of medication because of a shipping delay is concerning enough, and we understand how exhausting it must have been to spend additional time and energy trying to get everything resolved. We also apologize for the confusion surrounding your provider appointment, the incorrect chart information, and the missed appointment notifications you described. This is certainly not the level of care we aim to provide to our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us and we're committed to addressing your concerns. - Embody Team

Response from EmbodyOct 15, 2026

Hi Shana, thank you for sharing your feedback. We are deeply sorry to hear about the ongoing frustration you and your family have experienced regarding prescription refill delays, pharmacy fulfillment issues, and lack of follow-up from our customer service team. This is certainly not the standard of service or communication we aim to provide. We would truly appreciate the opportunity to look into these account details and investigate where the fulfillment process broke down to help address these serious concerns. - Embody Team

Response from EmbodyOct 15, 2026

Thank you for bringing this to our attention. We're truly sorry that you felt disrespected during your interactions with our team. This is certainly not the level of care we aim to provide to our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us and we're committed to addressing your concerns. - Embody Team

Response from EmbodyOct 15, 2026

Hi Deb, we're very sorry for the concern and frustration this experience has caused. We understand how alarming it must have been to open your package and find that the medication vial was warm despite the packaging intended to keep it cold. We apologize that your attempts to get clarification about the medication's condition and request a replacement have left you feeling unheard. This is certainly not the level of care we aim to provide to our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us and we're committed to addressing your concerns. - Embody Team

Response from EmbodyOct 15, 2026

Hi Lori, we're so sorry to hear how disappointed you've been with your experience. Feeling disrespected and left without clear communication is understandably frustrating, especially when you switched providers hoping to find the right treatment and support. This is certainly not the level of care we aim to provide to our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us and we're committed to addressing your concerns. - Embody Team