EmbodyReviews of joinem.co

It’s unfortunate that zero stars is not an option. My experience started out fine, product was approved and shipped, credit card charged. I had a FedEx notice that my shipment was delivered July 29. Problem was, I never received it. Called FedEx, they told me the shipment was delivered that day. The picture did not match anything at my house. FedEx said I had to call Embody and they had to initiate a case from the pharmacy. After multiple prolonged wait times, 45 minutes when I finally got through-first wait time was 1 hour, third was 1 hr 58 minutes, Embody CS told me they would notify the pharmacy and someone would be in touch with me. Several days later, still nothing. Aug 1 FedEx confirms shipment to the wrong address. Still nothing from the pharmacy. FedEx said they had heard nothing from the company or the pharmacy but finally gave me a case number. Emails went back and forth after I provided Embody with a case number. Still nothing from Embody. Aug 3 my neighbor informed me they had my package and dropped it off at my house, they had been out of town for a week and the package was in their box. It has been over 100 degrees since last week here. Still nothing from Embody on reshipment. Finally got disgusted and called Link pharmacy(first time calling them was after hours and message said to leave a voicemail-there was no voicemail function available). Called them again the next day, explained what happened, they verified that the shipment was unusable and told me they would reship sometime next week. This has been dragging on since July 29 and still no medication. I would NEVER recommend this company, customer service is worse than American Airlines.

Horrible communication. Thus company does it's very best to make it impossible for you to find a way to contact them and/or cancel. Avoid at all costs.

I can't get a response via email and it's been weeks. I can't speak to a human on the phone, I've been on hold for over 30 minutes!

The fist shipment went great. Second shipment I contacted them because I needed it quickly. Then 2 days later still no shipment information. I reached out through customer service to get an email back say wait 24 to 48 hours. It had already been that. I explained that I was going to be out of town and now my medicine would get delivered and no one was going to be there to collect and store it. Nothing. I responded thusly and same BOT message was sent back a second time. I am not sure that I will continue with this company.

Research the company saw that they had great reviews went ahead went through the process. My medicine was shipped when it arrived. It was at 80° contacted the company they did internal Investigation which lasted two days deemed that it wasn’t my fault that my medicine was shipped at 80° and then I’ve been told every day for the last week that my medicine would be shipped in 24 hours because it was a priority shipment and then every day since then I’ve been told a different story now a week later I’m told it’s back in investigations again and it’ll eventually get shipped but I can’t get my money back. I can’t get my medicine and there’s nobody for me to talk to except the customer service agent who can’t do anything about it

So far I've had nothing but issues with this company and I just went through the approval process. I haven't even received my first shipment (expected). They needed to verify my address for shipping, and now all my data is gone. The assessment I received isn't on my profile. My order disappeared. Oh, and the wait time to talk to someone is 2-4 hours. I can't even cancel the subscription and get a refund because apparently I don't have a subscription to cancel anymore, even though my card was charged. What a mess. And I had such high hopes for this company. The chat bot is useless, and support is subpar in their response times (if they even respond at all with something other than a copy and paste answer).

It's been 10 days and I still have not received mine. They first told me its at the pharmacy and I should be getting tracking information within 24-48 hours and that was 7 days ago. Then it's just a delay and no worries. I called and asked for a refund and they refused. I called the pharmacy and they said they have mine and it should be shipped end of this week. Then customer service says you need lab work done. No one has reached out to me or stated I needed it, in fact they ask on the notes was I a candidate for labs and the answer was NO - but recommended. I have contacted my bank and started the process of a charge back. I have kept every message including the notes to give my bank showing the lies on contradictions. Also if anywhere in the bait and switch when signing up it stated you will need labs I NEVER would have signed up!! I'm sure a lot of people wouldn't we would just go through our own doctor for the BS!!!

I went on their website to look for GPL1. But I didn’t want it at that time but they kept texting me. Then finally it was 79.00, so I thought I would try it out. Well the dr suggested I get NAD which is probably part of their scam. I paid 79.00 for gpl1 then I paid 99.00 for NAD. They mail me the GPL1 but no NAD which I paid for. They would not send the NAD or give me my money back. Then I tried to cancel my subscription online, but it’s impossible. So I emailed them several times to no avail. Do not use this company