Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
joinem.co
Website
joinem.co
Category
Personal Care
Location
Wilmington, Pennsylvania
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 30% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Please read the reviews. DO NOT BUY FROM EMBODY. I placed the order before reading reviews and when I saw customers have issues with price increases, cancellations and customer service refusal to resolve complaints, I asked to cancel. My account hadn't been processed and I stated this in my email. The company agreed to refund me then after that email, shipped the medication and then claimed they couldn't cancel. I'm filing a fraud claim with my bank and submitting the email thread as evidence.
Response from EmbodyAug 7, 2026
Hi Olamide,
We're sorry to hear about your experience and understand why you're frustrated.
We know how disappointing it is to request a cancellation before you believe your order has been processed, only to later receive notification that it has shipped. We understand why that would leave you feeling confused and dissatisfied with the experience.
We've continued to strengthen our order management, communication, and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, your cancellation request, and the timeline of your order to help work toward a resolution as quickly as possible.
Thank you for taking the time to share your feedback.
TV
Tammy V.
It takes weeks before you receive a…
It takes weeks before you receive a email that they need a doctor's note saying you can take the meds. They don't do refunds so if you can't get your doctor to write a note they keep your money. They take weeks to respond.
Response from EmbodyAug 7, 2026
Hi Tammy,
We're sorry to hear about your experience and understand why you were disappointed.
We know how frustrating it is to wait for updates, only to later learn that additional documentation is needed to move your treatment forward. We also understand how disappointing it is to experience delays in communication while trying to resolve the issue.
We've continued to strengthen our onboarding and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, clarify the documentation requirements, and discuss your concerns.
Thank you for taking the time to share your feedback.
RC
Randol C.
Scam!
From the beginning... I have communicated and provided a prescription for 9mg. I initially sent a screenshot from my online protal that was denied for not having my name on it and that said 9mg. I have sent an actual prescription in saying that my newest prescription is a 9mg dose. I then followed up with emails and text messages clarifying it was 9mg before shipment. The company supposedly sent out 4mg and when I received a shipment notice saying they sent 4mg... I called. They then told me that they didn't have a manager on duty and that they will not be providing a refund. Bank has it confirmed as a fraudulent charge for promising to deliver a product and service and not doing so. This is a fraudulent scam and I will be telling everyone I know about this as well as adding it to every public review available for your company.
Best of luck with that Karma from spending a lifetime ripping others off.
Response from EmbodyAug 7, 2026
Hi Randol,
We're sorry to hear about your experience and understand why you're frustrated.
We know how disappointing it is to submit your prescription information, follow up multiple times to clarify your treatment history, and still have concerns that the prescribed medication did not align with your expectations. We also understand how frustrating it is to feel like your concerns weren't resolved when you reached out for assistance.
Medication dosing is determined by a licensed provider based on your medical history and clinical judgment, and we recognize how important it is to clearly communicate treatment recommendations and address questions before an order is fulfilled.
We've continued to strengthen our onboarding, communication, and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, your prescription history, your treatment plan, and your billing concerns to help work toward a resolution.
Thank you for taking the time to share your feedback.
SM
Sally M.
It’s a scam
It’s a scam. I signed up. They took my money. They sent an email saying they were going to call me. They aren’t sending anything. I have a prescription from a local doctor and they aren’t sending anything based on me being disqualified. But they won’t say why I’m disqualified. Just some woman in some foreign country telling me I will be disqualified. So they hold nearly $1000 of mine and then tell me I’ll eventually be getting a refund. Right. That sounds like a scam to me.
Response from EmbodyAug 7, 2026
We are truly sorry to hear about your frustrating experience and the concerns you've raised regarding your payment, disqualification, and refund.
We understand how upsetting it is to feel that your money is being held without clear communication or resolution.
We are continuously working to improve our processes and ensure a smoother experience for all our customers.
MP
Megan P.
Horrible! Scam!
Horrible! Customer service is the worst. They STEAL your money! Ordered on 7/14 and made it very clear that I wanted the level 2 dose (5mg) which I was previously on from another company. Never got to speak to a provider. They took my money and shipped my meds. On 7/22 I received a vial of the 2.5 (lowest) dose. Here we are 2 weeks later and I still don’t have the right dose. 2 calls with the doctor who wrote the new prescription and told me not to use the improper medicine and that it would be taken care of. Customer support who is a bunch of robots who I can’t understand and they don’t know what they are doing keep emailing me that it is escalated to the proper team but nothing is happening. First they tried charging me again saying I didn’t provide proof of the dose but the provider made it clear that level 2 does not require proof. I want my meds that I PAID FOR or a FULL REFUND!!! This place is a nightmare and I will never give them another dime!
Response from EmbodyAug 6, 2026
Hi Megan,
We're sorry to hear about your experience and understand why you're frustrated.
We know how disappointing it is to receive a medication that didn't align with your treatment expectations, especially after discussing your previous therapy. We also understand how frustrating it is to be told the issue would be resolved, only to continue waiting while your case remains under review.
Medication dosing is determined by a licensed provider based on your medical history and clinical judgment, and we recognize how important it is to clearly communicate treatment recommendations and resolve concerns promptly.
We've continued to strengthen our onboarding, communication, and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, your prescription, and your request for either the appropriate resolution or refund as quickly as possible.
Thank you for taking the time to share your feedback.
HA
Hilary A.
I have reported this company to the FTC…
EDIT: In response to the business response below. I have already spent hours with a foreign call center and have asked to speak to a manager multiple times. They said there is no direct transfer to a manager and they would just have to call me back. They are claiming that even though it’s incorrect they can’t refund me which makes zero sense. No one will call me back. Your customer service is non existent! You should not advertise 24/7 assistance and provider support as your portal doesn’t even have messaging and yet you direct people to message in the portal and your texts and emails are all AI BOTS. Avoid this company!
I have reported this company to the FTC for fraud. They did a fake after visit summary on my account, but no Doctor ever spoke to me or met with me. The doctor did not read my notes and instead sent in a prescription with components that I am allergic to. I notated on my chart and in photos that my current prescription is compounded with glycine only. I have never had a company that prescribed semaglutide not allow you to meet with a doctor before prescribing something to you. I spent multiple hours on the phone trying to get my prescription canceled or corrected and the call center is in India and no one will help me. They say if I want it canceled, they will not refund me. I don’t know what I am supposed to do with a medication I’m allergic to. Also, all of this happened within 24 hours and they still will not correct it or offer me any assistance in anyway, this company should be shut down. They advertise that they pair you with clinicians & 24 hour support and this is a lie. I will have to dispute with my credit card company because every email and text from this company is AI !!! Nightmare
Response from EmbodyAug 6, 2026
We're deeply sorry to hear about your experience and understand the seriousness of the concerns you've raised.
We recognize how alarming it is to believe a prescribed medication may contain an ingredient you documented that you cannot use. Patient safety is our highest priority, and concerns involving potential allergies deserve prompt attention and clear communication.
Many telehealth evaluations are conducted as asynchronous visits, meaning a licensed provider reviews your medical history, intake questionnaire, uploaded documents, and any supporting information before making a clinical decision. Depending on the provider's medical judgment and state regulations, a live phone or video visit may not always be required before treatment is prescribed. However, every prescription is issued by a licensed provider following an individualized clinical review.
That said, we understand your concern that your documented allergy and treatment notes may not have been reflected in your prescription. We take concerns like these very seriously.
Please reach out to our support team again and ask to speak with a manager so we can conduct a thorough review of your account, your prescription, and your documented concerns, including your request for cancellation and refund, and work toward an appropriate resolution as quickly as possible.
Thank you for taking the time to share your feedback.
LC
Laurice C.
Don't trust this company
Don't trust this company. It's been a terrible experience. Zero customer service, just emails one after another that say they will get back to you in 24-48 hours and that was last Friday, today is the following week Thursday, almost 7 days and no resolution. They sent my meds warm, in a white flimsy envelope with one melted ice pack and no insulation then I asked about the temperature and they said use it, "it SHOULD BE FINE". This is my body that I am caring for people. I have been using another company, meds always come in an insulated box with multiple ice packs, but I thought I would try this super low price on semiglutide. Im down 29lbs and thought, let me try the price seems too good to be true, well you get what you pay for because I received meds I cant use and no customer service. Scam! If I could leave zero stars, I would. Buyer beware of this scamming, lieing company.
Embody replied below for me to ask for a manager, I emailed, called and still no one responded. That speaks volumes to customer service.
Response from EmbodyAug 6, 2026
Hi Laurice,
We're sorry to hear about your experience and understand why you're frustrated.
We know how concerning it is to receive a temperature-sensitive medication and have questions about its condition upon arrival. We also understand how disappointing it is to feel like you're not receiving timely answers after several days of waiting. Patient safety is incredibly important, and we never want anyone to feel uncertain about their treatment.
We've continued to strengthen our shipping, communication, and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your shipment, your concerns, and the guidance you received to help work toward an appropriate resolution as quickly as possible.
Thank you for taking the time to share your feedback.
AP
Arin P.
Really wanted to give a 0 star review
Really wanted to give a 0 star review!
This company does everything they can to not ship out your order and then tell you just wait 3-5 more business days for a response. This company is a SCAM!!!!!!!! I paid for the product 2 WEEKS ago! I was told it was shipped out and it was in fact not! Then I was told again it was shipped out again and again it was not. They can't tell me anything! This is a joke!
Response from EmbodyAug 6, 2026
Hi Arin,
We're sorry to hear about your experience and understand why you're frustrated.
We know how disappointing it is to be waiting for your medication after two weeks, especially when you've received conflicting updates about your shipment. We understand how frustrating it is to feel like you're not getting clear answers or a resolution.
We've continued to strengthen our fulfillment and communication processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your order, verify its status, and help work toward a resolution as quickly as possible.
Thank you for taking the time to share your feedback.
