Josh B.
Order not fulfilled
I really want to give a higher rating and am open to amending it. It has been nonstop difficult to both process and get my order. Firstly my order was cancelled by the company and then my card was double billed to their credit they resolved that issue quickly. Now my order has been sitting at the pharmacy for 4 days. I was initially told that my order would be shipped within a day. There has been absolutely no movement on the order and my concern at this point is there won’t be. I have reached out to the company and just get the standard 3-5 business days answer. So now we are at minimum into next week. Update. All of my information was scrubbed from the company website and it is as if I have no order pending at all. This has been one of the worst customer service experiences of my life!
Response from EmbodyAug 12, 2026
We are truly sorry to hear about the incredibly difficult and frustrating experience you've had with your order, from the initial cancellation and double billing to the current lack of movement and the disappearance of your order information. This is certainly not the seamless process we aim to provide, and we understand why this has been one of the worst customer service experiences of your life. We are actively looking into this to understand what went wrong and to resolve these issues for you as quickly as possible.