Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
joinem.co
Website
joinem.co
Category
Personal Care
Location
Wilmington, Pennsylvania
Listed on Five Star Index
2026
About these reviews
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The company replied to 30% of reviews.
Latest
Most recent review: October 2026.
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My Tirzepitide was delivered on a 90 degree day, and the insulated container was extremely warm inside. No cold coming from “ice packs “ inside, not even any condensation in the bottle. I trusted what the instructions said about not being an issue, and in two weeks I’ve gained back 5 pounds. I’m more than a little disappointed and frustrated. The price was great, but that really doesn’t matter if the efficacy is zero when you receive it.
Response from EmbodyAug 12, 2026
We understand why you'd be concerned after receiving a temperature-sensitive medication on a hot day and finding the packaging warm. It's also understandable that you'd question whether your treatment was affected after not seeing the results you expected.
Patient safety and medication quality are important to us, and we'd like the opportunity to review your shipment and the concerns you've raised. Please ask to speak with a manager so we can review your order, the shipping details, and your experience to help determine the appropriate next steps.
DC
Dawn C.
They owe me $129
They owe me $129
They charged my credit card without my approval and ive been fighting for 2 weeks to get them to refund something I did not approve
Response from EmbodyAug 12, 2026
We sincerely apologize for the unauthorized charge and the prolonged difficulty you've experienced in resolving this issue. We understand how frustrating it is to deal with an unapproved charge and the effort it takes to get it corrected. We regret that this has been your experience.
JL
Janine L.
BE AWARE!!
BE AWARE!!
Horrible company approved me for higher does since already taking, got approved only to find out they are sending starting does. Called to cancel they will only cancel 5 months out if the 6 month ordered. Then I received a message stating they will refund full amount & I received a call (caller came up as Embody) asking what card I needed the refund on. Total fraud!!! This so called caller representative assured he was from Embody refund department & had all my information that Embody had, ended up taking 500$ out of my account. Now I'm waiting to see if any refund is coming & dealing with my bank for the unauthorized 500$
Also they did not use any pharmacy that was listed on their site, they are sending my medicine from a 1 star pharmacy that has had their license suspended due to not passing sterile regulations.
Response from EmbodyAug 12, 2026
We are truly sorry to hear about your incredibly distressing experience. What you've described, from the dosage mix-up and cancellation issues to the alleged fraudulent activity and concerns about pharmacy legitimacy, is absolutely unacceptable and far from the standard we aim to provide. We understand how frustrating and alarming this situation must be, and we deeply regret the stress and financial hardship you've endured. We are committed to investigating these serious claims thoroughly.
-Embody Team
CG
Caitlyn G.
the worse NP and customer service ever
the worse NP and customer service ever. I waited nearly three weeks for my correct dosage. I was first prescribed 64 unites a week due to being on wegovy pill previously. Was told that this was way to high by my PCP. the next NP looked at me shocked when i told her and also said that's way to high and DONT TAKE IT. That she would fix it for me and I would get a new prescription. Nothing happened from that. Called again for a THIRD np to be shocked noone did anything to "escalate" it for me. Called every day for support and escalation. Begged for a supervisor called THREE TIMES with nothing. customer service made me repeat my story 12 times and would always ask for hold and then ask the same questions once they were back. Finally just cancelled my subscription but was told I cant get a refund due to the CORRECTED DOSAGE AFTER THREE WEEKS was already shipped out. After they cancelled the order is when I finally got the notification the pharmacy shipped it. Buyer beware. MY SUBSCRIPTION BETTER BE CANCELLED
Response from EmbodyAug 12, 2026
We are truly sorry to hear about the incredibly frustrating experience you've had with your dosage, our customer service, and the cancellation process. Waiting weeks for the correct medication, being given conflicting information, and having to repeat your story multiple times is completely unacceptable, and we deeply regret the distress this has caused. We understand how upsetting it is to feel unheard and to face difficulties with a refund after such a challenging ordeal. Your feedback highlights significant areas where we need to improve our internal communication, escalation procedures, and overall patient support.
-Embody Team
JO
J O.
Jokers
I joined and within minutes my aftervisit report was ready. There was NO visit! Also within minutes some unknown low doseage was sent to the pharmacy and could not be recalled (ya right). I have been on tirzepetide for a year already and dont need to start on the beginner low doseage plan. Manager escalation was not available. Dont use these jokers.
Response from EmbodyAug 12, 2026
We are truly sorry to hear about your frustrating experience and the issues you encountered with your after-visit report and medication dosage. We understand your concerns about receiving an unexpected low dosage, especially given your existing treatment plan. This is certainly not the seamless experience we aim to provide. We are actively looking into this to understand what happened and prevent similar situations.
SA
Samuel
I’ve been waiting 2 weeks for my order…
I’ve been waiting 2 weeks for my order all I keep getting is sorry but it’s in process what happens when I need a refill is that going to take 2 weeks +
Response from EmbodyAug 12, 2026
We sincerely apologize for the significant delay in receiving your order and the frustration you've experienced. It's completely understandable to be concerned about future refills when your current order is taking so long. We regret that our service has fallen short of your expectations.
JB
Jonah Beth L.
Customer service doesn’t communicate
Customer service doesn’t communicate, they told me 3-5 business days and it’s been past that but no tracking and no more email responses. Not sure what’s going on but I want my money back if I’m not getting the product I paid for.
Response from EmbodyAug 11, 2026
Hi Jonah,
I am truly sorry to hear about the lack of communication and the delay in receiving your order. It's completely understandable that you're frustrated and concerned when you haven't received tracking information after the promised timeframe. We aim to provide a clear and efficient service, and it's clear we've fallen short in your case.
-Embody Team
SM
Stephen M.
They don't even remotely understand customer service.
"I switched to Embody because they advertised a lower monthly price than my previous provider. Before signing up, I exchanged more than a dozen text messages with a representative who repeatedly mentioned a "special deal" available through them. In the end, there was no special pricing at all. It was simply the same price already listed on the website.
The intake appointment was even more disappointing. I already have a prescription from my physician for tirzepatide, so I expected the consultation to focus on confirming my medical history and discussing treatment. Instead, the conversation felt like someone reading from a script. The nurse practitioner was abrupt, showed little interest in answering questions, and had no ability to explain how Embody's policies related to my care.
The biggest surprise was learning that, despite my physician prescribing 15 mg, Embody would only dispense up to 12.5 mg. That limitation was never made clear during the signup process or in my conversations beforehand. When I asked why there was a discrepancy between what I had been told and what they could actually provide, I couldn't get a clear answer.
I also asked how the medical provider and Embody worked together because the nurse practitioner said she had nothing to do with the website, pricing, or policies. As a customer, that left me feeling like no one could answer basic questions about the service I was paying for.
After this experience, I canceled my prescription before it was filled.
If you're considering Embody, I'd encourage you to ask about dosage limits, refill procedures, and exactly who is responsible for pricing and customer support before you sign up. My experience was frustrating from beginning to end."
Please confirm as soon as possible that my order and subscription have been fully canceled.
Response from EmbodyAug 11, 2026
Hi Stephen,
We are truly sorry to hear about your frustrating experience, and we understand your disappointment with the pricing, the intake appointment, and the unexpected dosage limitations. We recognize how disheartening it is to receive conflicting information and feel that your questions were not adequately addressed. We are actively reviewing our communication and onboarding processes to ensure clarity regarding our policies and treatment capabilities. We appreciate you bringing these significant concerns to our attention.
-Embody Team