EmbodyReviews of joinem.co

Response from EmbodyAug 12, 2026

Hi, We're sorry to hear about your experience and understand why you're frustrated. We know how disappointing it is to have concerns about your treatment, decide to discontinue it, and then have questions about the remaining portion of your program. We also understand how frustrating it is to spend significant time trying to reach support, only to experience delays and difficulty locating your account. We're actively improving our communication and support experience to better serve our patients, but it's clear we fell short here. Please reach out to our support team again and ask to speak with a manager so we can review your account, your billing concerns, and your cancellation request to help work toward a resolution as quickly as possible. Thank you for taking the time to share your feedback.

Response from EmbodyAug 12, 2026

We're sorry this was your experience. Waiting for treatment while struggling to reach support is understandably frustrating, and we recognize we let you down here. We'd still like the opportunity to make this right. Please ask to speak with a manager so we can review your account and work toward a resolution.

Response from EmbodyAug 12, 2026

We're sorry to hear your experience led you to leave our program. We understand how frustrating it is to provide your prescription history multiple times, complete additional appointments, and still not receive your medication. We also recognize how disappointing it is when expectations around your treatment plan change after you've already enrolled and paid. Medication dosing is determined by a licensed provider based on an individual clinical review, and recommendations may vary depending on a patient's medical history and other clinical considerations. We understand how important it is to clearly communicate those decisions and keep patients informed throughout the process. We'd appreciate the opportunity to review your account and better understand what happened. If you're willing, please reach out to our support team again and ask to speak with a manager so we can review your treatment history, the timeline of your order, and your concerns in detail. Thank you for taking the time to share your feedback.

Response from EmbodyAug 12, 2026

It's clear we fell short in providing the support you needed. Spending that much time on hold, being unable to reach someone after multiple attempts, and not receiving responses to your emails is understandably frustrating. We also recognize that you should have clearer self-service options available when you need assistance. We'd still like the opportunity to make this right. Please reach out to our support team again and ask to speak with a manager so we can review your account and address your concerns as quickly as possible.

Response from EmbodyAug 12, 2026

We understand your concerns about your prescribed treatment, especially after paying for your program and expecting clearer communication throughout the process. Medication dosing and formulation are determined by a licensed provider based on an individual clinical review, and we recognize how important it is for those decisions to be clearly explained and for your questions to be addressed promptly. We're sorry you haven't received the follow-up you were looking for. Please reach out to our support team again and ask to speak with a manager so we can review your account, your prescription, and your concerns in detail to help work toward a resolution.

Response from EmbodyAug 12, 2026

We're sorry to hear about your experience and understand why you were disappointed. Waiting for your medication without receiving shipment updates, especially after contacting support multiple times, would be frustrating for anyone. We also understand your concerns regarding your cancellation and refund request. We'd appreciate the opportunity to review what happened. Please reach out to our support team again and ask to speak with a manager so we can review your account, the status of your prescription, and your billing concerns to help work toward a resolution as quickly as possible. Thank you for taking the time to share your feedback.

Response from EmbodyAug 12, 2026

Reading your review, it's clear the biggest frustration wasn't simply the prescribed dose—it was the lack of communication surrounding it. We understand why you'd expect your treatment history and goals to be discussed before a prescription was finalized, particularly after providing detailed information during your intake. Medication decisions are made by licensed providers based on an individual clinical review, but those recommendations should be communicated clearly so patients understand their treatment plan. We'd welcome the opportunity to review your account, your prescription, and the timeline of your communications. Please ask to speak with a manager so we can better understand what happened and work toward an appropriate resolution.

Response from EmbodyAug 12, 2026

We appreciate you bringing this to our attention. We are actively reviewing your case with our customer support team to resolve this.