EmbodyReviews of joinem.co

Response from EmbodyAug 12, 2026

We're disappointed to hear your experience ended this way. Waiting for a tracking update and then deciding to cancel, only to learn your prescription was already being prepared, is understandably frustrating. We recognize how important clear communication is throughout the fulfillment process so you know exactly where your order stands. We'd appreciate the opportunity to review your account and better understand what happened. Please ask to speak with a manager so we can review your order timeline, your cancellation request, and your billing concerns to help work toward an appropriate resolution. Thank you for taking the time to share your feedback.

Response from EmbodyAug 12, 2026

Thank you for taking the time to share your experience. We understand why you left feeling disappointed. The most frustrating part of your experience seems to be the conflicting information you received about your order. Being told your medication had shipped, only to later learn it was still being processed by the pharmacy, would understandably cause confusion. We also recognize how discouraging it is to spend significant time on hold and still not receive clear answers. We'd appreciate the opportunity to review your account and determine exactly where the breakdown occurred. Please ask to speak with a manager so we can review your order timeline, clarify the status of your prescription, and address your concerns directly. Thank you again for your feedback. It helps us identify where we need to improve.

Response from EmbodyAug 12, 2026

We're sorry to hear this was your experience. We understand how frustrating it is to have questions about your treatment plan and billing, especially when you expected a different medication and then had difficulty getting answers. We also recognize how concerning it is to experience delays after your payment has already been processed. We'd like the opportunity to review your account and better understand what happened. Please ask to speak with a manager so we can review your prescription, your billing, and your communications with our team to help work toward an appropriate resolution. Thank you for taking the time to share your feedback.

Response from EmbodyAug 12, 2026

We're sorry to hear about your experience and understand why you're frustrated. We know how disappointing it is to be unable to reach our support team, especially when no one answers the phone and the callback option doesn't return your call as expected. That's not the experience we want for our patients. We're actively improving our communication and support experience to better serve our patients, but it's clear we fell short here. Please reach out to our support team again and ask to speak with a manager so we can review your concerns and help get the assistance you need as quickly as possible.

Response from EmbodyAug 12, 2026

We know how disappointing it is to be waiting on your refill when your next dose is due, especially after paying in advance for a three-month supply. We also understand how frustrating it is to experience delays, long customer service wait times, and communication issues throughout the process. We're actively improving our fulfillment and support experience to better serve our patients, but it's clear we fell short here. Please reach out to our support team again and ask to speak with a manager so we can review your refill, provide an update on your shipment, and help get your treatment back on track as quickly as possible. Thank you for taking the time to share your feedback.

Response from EmbodyAug 12, 2026

We're actively improving our billing, communication, and support experience to better serve our patients, but it's clear we fell short here. Please reach out to our support team again and ask to speak with a manager so we can review your account, your subscription, and your billing concerns to help work toward a resolution as quickly as possible.

Response from EmbodyAug 12, 2026

Hi Sarah, We're sorry to hear about your experience and understand why you're frustrated. We know how disappointing it is to receive appointment reminders without ever having an appointment scheduled. We also understand how frustrating it is to reach out for assistance and not receive the support you were looking for. We're actively improving our onboarding, scheduling, and support experience to better serve our patients, but it's clear we fell short here. Please reach out to our support team again and ask to speak with a manager so we can review your account, determine what happened with your appointment, and help get your care back on track as quickly as possible. Thank you for taking the time to share your feedback.

Response from EmbodyAug 12, 2026

We know how disappointing it is to be approved, told your prescription was sent to the pharmacy, and then still be waiting for your medication well beyond the expected timeframe. We also understand how frustrating it is to wait on hold, be asked to wait longer, and still not receive the follow-up you were promised. We're actively improving our fulfillment and support experience to better serve our patients, but it's clear we fell short here. Please reach out to our support team again and ask to speak with a manager so we can review your order, provide an update on your prescription, and help work toward a resolution as quickly as possible. Thank you for taking the time to share your feedback.