EmbodyReviews of joinem.co

Response from EmbodyAug 13, 2026

We're sorry to hear about your experience and understand why you're frustrated. We recognize how concerning it is to encounter billing discrepancies, then later discover you're unable to access your account or be located in the system despite being an existing patient. Receiving conflicting information while trying to resolve these issues would understandably leave you feeling disappointed. We'd appreciate the opportunity to investigate this thoroughly. Please ask to speak with a manager so we can review your billing history, your account status, and your communications with our team to determine what happened and work toward an appropriate resolution. Thank you for taking the time to share your feedback.

Response from EmbodyAug 13, 2026

Hi, Thank you for sharing your experience. We understand why you felt disappointed. We recognize how frustrating it is to enroll expecting to continue your current treatment, only to learn after the clinical review that the prescribed dosage differed from your expectations. Medication dosing is determined by a licensed provider based on an individual clinical review, and we understand how important it is for prescribing guidelines and treatment options to be communicated clearly before a patient commits to a program. We'd appreciate the opportunity to review your account and better understand what happened. Please ask to speak with a manager so we can review your treatment plan, the timeline of your order, and your billing concerns to help work toward an appropriate resolution. Thank you for taking the time to share your feedback.

Response from EmbodyAug 13, 2026

We're disappointed to hear your experience didn't meet your expectations. Transitioning from another provider should feel seamless, not frustrating. We understand why you'd be concerned after providing your treatment history, repeatedly reaching out about your prescribed dose, and then receiving a shipment notification before your concerns were addressed. Medication dosing is determined by a licensed provider based on an individual clinical review, and we recognize how important it is for those recommendations to be clearly communicated before treatment moves forward. We'd welcome the opportunity to review your account and better understand what happened. Please ask to speak with a manager so we can review your treatment history, your prescription, and your previous communications to help work toward an appropriate resolution.

Response from EmbodyAug 13, 2026

We're disappointed to hear this has been your experience. Waiting two weeks without a shipment update, receiving no response to your emails, and being unable to reach anyone after multiple attempts would understandably leave you concerned about your order. We recognize how important timely communication is, especially when you're waiting to begin treatment. We'd appreciate the opportunity to review your account and determine what caused the delay. Please ask to speak with a manager so we can review your order, confirm its status, and help work toward an appropriate resolution as quickly as possible.

Response from EmbodyAug 13, 2026

We're sorry to hear that the reviews left you with this impression. We understand that choosing a healthcare provider is an important decision, and patient experiences naturally play a role in that process. Feedback—both positive and negative—helps us identify opportunities to improve, and we're committed to delivering a better experience for every patient. If you ever decide to give us the opportunity to earn your trust, we'd be happy to answer any questions you have before you begin.

Response from EmbodyAug 13, 2026

We're disappointed to hear this has been your experience. Being charged for two medications when you weren't expecting it, struggling to reach support despite multiple attempts, and then waiting for your medication after feeling you had to escalate the situation would understandably be frustrating. We recognize how important it is to provide clear communication and timely support when billing concerns arise. We'd like the opportunity to review your account and determine what happened. Please ask to speak with a manager so we can review your billing, your order status, and your previous support requests to help work toward an appropriate resolution.

Response from EmbodyAug 12, 2026

Thank you for sharing your experience. We understand why you're frustrated. Being told to hold your medication while waiting for clinical guidance, only to go weeks without a clear answer, is understandably concerning. Missing doses because you're waiting on instructions is not the experience you should have, and we recognize how difficult it is when you're unable to reach someone by phone and don't receive a definitive response through the portal. We'd appreciate the opportunity to review your account and better understand what happened. Please ask to speak with a manager so we can review your prescription, the clinical guidance you received, and your support history to help work toward an appropriate resolution as quickly as possible. Thank you for taking the time to share your feedback.

Response from EmbodyAug 12, 2026

We're sorry to hear that your experience left you feeling this way. We understand why you'd question your experience after feeling dissatisfied with your treatment. We also recognize your concerns about communication and your confidence in the medication you received. Medication is prescribed by licensed providers and prepared by licensed compounding pharmacies that operate under applicable regulatory requirements. If you have concerns about your prescription or its quality, we'd like the opportunity to review them with you directly. Please ask to speak with a manager so we can review your account, your treatment history, and your concerns in detail. We'd appreciate the opportunity to better understand your experience and work toward an appropriate resolution. Thank you for taking the time to share your feedback.