Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
joinem.co
Website
joinem.co
Category
Personal Care
Location
Wilmington, Pennsylvania
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 30% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
9/1/26. 6am Initial intake completed. Emailing received. 24hrs to ship.
9/2/26 10am pending review/ processing
9/3/26 4pm pending review processing email sent. Response 24/48hours will receive email when ship's.
9/4/26????
Response from EmbodySep 4, 2026
We’re sorry that your experience has felt uncertain and frustrating, especially after completing your intake and being given expected shipping timelines. We understand how disappointing it is to still be waiting without a clear update on September 4th.
We’d like to look into the status of your order and what caused the delay. Please reach out to our support team with your order details so we can review this and provide you with a clear update.
- Embody Team
AS
Arturo S.
Good price absolutely horrible customer…
Good price absolutely horrible customer support. Unresponsive. Never follow up. Will not renew
Sep 5 update. Tried to call, long wait. Tried to chat, if I'm away from screen for like 1m the chat is ended. Tried to explain issue, just restated the issue back to me. Absolutely bottom of barrel customer service.
Response from EmbodySep 4, 2026
We are truly sorry to hear that your experience with our customer support has been so disappointing. We understand how frustrating it is when you don't receive timely responses or follow-ups, and we sincerely apologize for falling short of your expectations. We’d appreciate the chance to look into what happened and see where we fell short.
- Embody Team
CS
Cathleen S.
First dose shipment was fine
First dose shipment was fine. 2nd dose has been terrible. Took my payment 8/13/26, today is 9/03/26 and still no meds. Called customer service and she said it will be another 7 to 10 days to ship. I am out of meds and they will do nothing about it. Not a trust worthy company at this junction and I would be better of paying more to get my order on time. Beware before to join.
Response from EmbodySep 4, 2026
We are truly sorry to hear about the significant delay in receiving your second dose and the frustration this has caused, especially when you are out of medication. It's completely understandable that you feel this way and are questioning our reliability.
We’d really appreciate the opportunity to look into what happened with your second shipment and make this right. Please reach out to us directly with your order details so our team can review the delay and help get you the answers you deserve. Thank you for bringing this to our attention—we’ll take your feedback seriously and work to do better.
- Embody Team
RF
Renee F.
Not happy with Embody
I’ve used 3 or 4 different programs for my Tirzepatide and this one is the worst. I’ve been more hungry since using Embody, their needles are horrible and break easily, I have 2 shots left and there is no way there’s enough Tirzepatide left, the prescription says use by 9/10/26. I will not use them again. Very disappointed.
Response from EmbodySep 3, 2026
We understand why you’re disappointed, especially after having experience with other tirzepatide programs and feeling that this treatment hasn’t met your expectations. Your concerns about increased hunger, the needles, and whether you have enough medication remaining are all worth taking seriously.
We’re sorry this experience has left you feeling frustrated and uncertain about your remaining medication. We’d like to review your prescription and order details, including the supplies provided, to better understand what happened. Please reach out to our support team with your account information so we can look into these concerns and make sure you receive appropriate guidance.
- Embody Team
RC
Rockie C.
its a crap shoot
This company has potential, but its customer service and scheduling systems need a complete overhaul.
Getting in touch with a provider was difficult. Once I finally had my consultation, however, the provider was absolutely wonderful. I have received my first shipment of medication, although time will tell whether the next two shipments arrive without problems.
Unfortunately, dealing with customer service was a disaster—especially for my wife. She signed up before I did, and it took several phone calls just to schedule her consultation. When the appointment time arrived, we logged in and waited. After 20 minutes, she received a message saying that she had missed the appointment, even though she had been waiting online.
We called customer service again and were told that the issue would be escalated. After waiting three days without a resolution, we called back and requested a refund. We received an email confirming that the refund had been issued, but the money has not yet appeared. I will give it a few more days before contacting them again.
I can also confirm what other reviewers have reported: the company charges your card immediately and continues reminding you about the next payment, even when you are having difficulty receiving the service you already paid for.
Even if my next two shipments arrive as promised, I plan to cancel my subscription. I would rather pay more through a local provider than continue dealing with a company whose customer service and systems have proven so unreliable.
Response from EmbodySep 3, 2026
Thank you for taking the time to share your experience. I’m really sorry to hear about the frustration your wife and you went through with scheduling and customer service. That kind of delay and confusion is absolutely not what we want for our patients. I’m glad to hear your consultation went well once you connected, but I understand that the overall process fell short. We’re actively working to improve how we handle appointments and refunds, and your feedback helps us prioritize these fixes. If you decide to reach out again, we’d love a chance to make things right.
- Embody Team
LF
Lauren F.
Customer service is awful
Customer service is awful! I signed up last week. Was told 24/48 hours for a doctor to review my info, put in a dosing and send in the perscription. I signed up just before the weekend so I did not start counting the time until Monday. Its now coming up to the end of 48 non-weekend hours so I started talking to rep to get a better idea on timing as I need to plan my groceries. I was told 24/48 hours means business hours not days. So I asked if thier working hours was 8 hours a day? If so I should be waiting 6 business days? If so, that's fine, I just need to know! She hung up on me. I decided to just go with 6 business days. Yesterday, I realized they had my wrong starting weight. I figured it would be an easy fix and contacted them. I explained what was going on and she she hung up on me then to. I have no idea what is going on with this team, but they don't care about their customers. They take your money and your just supposed to not care about what happens next.
Response from EmbodySep 2, 2026
We’re sorry this was your experience, especially when you were simply trying to get clarity on when your review would be completed and make sure the information on your account was correct. You shouldn’t have been left feeling like you had to figure everything out on your own, and being disconnected during those conversations only added to the frustration.
We appreciate you explaining what happened. Clear communication is especially important when you’re waiting on a provider review and trying to plan around your treatment. We’d like the opportunity to look into your account, including the starting-weight issue and your previous interactions with our team, so we can make sure your concerns are properly addressed. Please reach out to our support team with your account details so we can assist you directly.
- Embody Team
BA
Brigette A.
Charged TWICE after ineligible status
I tried to sign up and they indicated I was not eligible for their services. At that time, I had to manually request a refund since they'd already charged me. I thought that since they had rejected ME, they would automatically cancel the membership. However, that did NOT happen and the charged me a second time even though I had never received anything from them. I had to call AGAIN to request a refund and cancelation. The gentleman with their support team was pleasant and took care of things (this the 2* review as opposed to a 1*). I would not recommend this company since they charge BEFORE even evaluating you for eligibility. Go with a different company that only processes the fee after approval for the medication.
Response from EmbodySep 2, 2026
Thank you for sharing what happened, and we’re glad our support representative was able to step in and help get things taken care of. That said, we understand how frustrating it must have been to see another charge after you had already been informed that you weren’t eligible and had not received any services.
Your feedback about how these charges are handled before eligibility is confirmed is important, and we’ll make sure it’s shared with the appropriate team. We truly appreciate you recognizing the representative who assisted you, and we’re sorry the overall experience fell short of what you expected.
- Embody Team
MI
Michelle
Pricing was great until....
Pricing was great and posted timeframes were ideal: lock in rate today; in 1 day provider writes an Rx; within 1 day your order ships; and free & discreet 1-2 day delivery. All lies.
Signed up and it's still pending. Spoke with someone over chat. Told 24-48 hours to review and 3-5 days for prescription to process then shipping.
Waited a couple more days. Now they are telling me I need an appointment. That appointment is scheduled in 8 days. It will 7-10 business days to process prescription, not including shipping.
Unsure what to do at this point but very frustrated.
Response from EmbodySep 2, 2026
We completely understand why you’re frustrated. You signed up based on the timelines presented to you, only to receive different information as you moved through the process. Having the expectations change from a short review and shipping window to needing an appointment and potentially waiting much longer would understandably be disappointing.
We’re sorry the process and communication didn’t match what you were originally told. You should have been given clear and consistent information from the beginning so you could make an informed decision about moving forward. We appreciate you bringing this to our attention and would be happy to look into your account and see if there’s anything we can do to help clarify where things currently stand.
- Embody Team
