EmbodyReviews of joinem.co

Warning Do Not Purchase anything from Embody. If I could leave Zero stars I would. On July 30, 2026 I ordered a 1 month supply of Tirzepatide. Pursuant to their request on August 1, 2026, I submitted a medical clearance letter from my PCP to patientsupport/openloophealth/.com.I also uploaded this clearance in the patient portal and I emailed a copy of it to support/joinem/co. I waited a few days before checking the status of my order. In the patient portal it still simply read PROCESSING. I could clearly see that the clearance letter was in the document section and was uploaded in the portal. So I telephoned Embody. Customer support stated that they had NOT received anything and asked that I send it again. So, I did but I also opened a ticket ID #463... and asked that a manager call me back within 24-48 hours. No one ever did. I repeatedly telephoned (4x) and emailed and I got the run around. Finally, on 8/13/26, I called and was transferred to their Patient Experience team. Although they could somehow now see that the clearance letter was sitting right there, they could NOT tell me when or even if the doctor would send the script to their pharmacy. That's right folks, again it was hurry up and wait. No answers just uhm maybe the doctor will get to it. Embody immediately takes your money but they can not offer you updates or support or efficient answers. They can not even call you back. In addition, their patient portal is convoluted. It conveniently lacks a customer support contact button whereby you can text them or the doctor directly in the portal app. This company was a horrible experience. They're unsupportive and feel fraudulent. I also suspect that they are falsely advertising, under staffed, and out of stock on medications. Do your self a favor and go elsewhere. I truly wish that I had a decent experience unfortunately for me, I did not. Buyer beware.

Terrible customer service, been waiting for an answer to a question for 9 days now, let a prescription run out can't get it refilled because no one will respond. I am not renewing anything with them again, I recommend finding a different company to get your prescription for glp1.

The first delivery was okay, they second delivery was a mess! I got charge twice in a span of 30 mins for one months subscription for one delivery! I tried to call customer service but never could get an answer even after being on hold for almost an hour! I sent multiple email messages, days ago but still has NOT been resolved! The website is not very easy to use!

I ordered on 7/29/26 and still have not received my meds. they said 48hrs and i was switching from another company. I have now missed 2 shots and they will not help me at all. They cannot even find my intake. It's been 15days. They sick and i think they are a scam

I chose Embody because of TrustPilot and online recommendations. It turned into a disaster! I signed up for 3 months, they immediately withdrew my funds. Embody advertising and guarantee said within 24 hour telehealth consult etc…. Well after numerous appointments setup, Embody Patient support team kept canceling by email or text and asking me to call and reschedule. Embody’s Patient support team is in a foreign call center, while nice, strong accents-difficult to understand. 3 days of this BS and waiting 1+ hours on hold or hours for a call back. I have requested my account be cancelled and refunded. Embody grew to fast and does not have enough staff or qualified personnel to support its fast pace growth. I do not recommend them!

I ordered on the 11th of August and still in processing ? I emailed and called to see what the hold up was because I was told a 24/48 hour turnaround. Finally got someone on the phone only for them to say it should be out of processing tomorrow and IF approved it will be another 5 business day for the medication to go out ??? I’m already on Semaglutide weekly was going to try another company so to take a chance and be 3 weeks behind is not an option. This company NEEDS to have better communication and let everyone know how long really the process is. I had to cancel because still no guarantee or even when I would finally get the medication

Dreadful customer service!! Seriously, the worst. I still haven’t gotten a replacement medication. Now I just want a refund. The medication was delayed in transit. It came to me warm. It comes with a strip inside to indicate whether it’s still good or not. Mine wasn’t good anymore. I contacted them to let them know I needed a replacement, I even offered to return the unopened bad medication. They said they escalated the matter for a resolution. I’ll hear from them in 24-48 hours. Two days goes by, nothing. I message them TWICE and they respond with “it’s already been escalated.” I get a call almost a week later, and she didn’t understand. She thought I didn’t get my medication, even though it said delivered. I said it was DELAYED! I got it, but it’s no good. I need either a refund or a replacement medication. She said, “ok, I will let the higher team review this. They will take care of it in 24-48 hours. THAT WAS FOUR DAYS AGO!!! I’ve heard nothing!! They basically just stole my money. -UPDATE- and for the response they gave about telling me to call them and ask for a manager, I already tried that. All they said was they had to make a ticket before I can talk to a supervisor, and guess what they said next!!?? “Someone will get back to you in 24-48 hours.” Hahahaha. This company is a joke.

I ordered, it stated within 2 days it would ship. One week later no appointment, called, they only had appointments late at night (10:45). I made the appointment, stayed up (I wake up at 5am, this is late for me) - and while Drs were showing available in the waiting room, none joined me...for 45 minutes. It took another 2hr call to cancel and process a refund - which I have zero confidence I will receive.