EmbodyReviews of joinem.co

Response from EmbodyAug 14, 2026

We understand how frustrating it is to enroll expecting to continue your treatment progression, only to discover a different prescribed dose in your patient portal with little explanation. Medication recommendations are made by licensed providers based on an individual clinical review, but we recognize how important it is to clearly communicate any additional documentation requirements and address patient concerns before treatment moves forward. We'd appreciate the opportunity to review your account and better understand what happened. Please ask to speak with a manager so we can review your treatment history, your prescription, and your previous communications to help work toward an appropriate resolution.

Response from EmbodyAug 14, 2026

Reading your review, it sounds like the biggest issue wasn't just the missing shipment—it was feeling that your requests weren't being heard. After repeatedly requesting a refund over the course of several weeks, it's understandable that you'd be frustrated to receive a replacement you had clearly declined while also receiving reminders about your next renewal. We'd appreciate the opportunity to review your account and understand where the process broke down. Please ask to speak with a manager so we can review your original order, your refund request, the replacement shipment, and your subscription status to help work toward an appropriate resolution.

Response from EmbodyAug 14, 2026

This isn't the experience we want our patients to have. Not receiving your refill and then making multiple calls without getting the help you needed would understandably be frustrating. We recognize how important it is for patients to receive timely updates and support, especially when a medication shipment doesn't arrive as expected. We'd appreciate the opportunity to review your account and determine what happened. Please ask to speak with a manager so we can investigate your shipment, review your previous support requests, and help work toward an appropriate resolution.

Response from EmbodyAug 14, 2026

We're sorry to hear your experience didn't meet your expectations. It sounds like your biggest concerns were both the results you experienced and the difficulty reaching someone to discuss them. We understand how disappointing it is to try to schedule an appointment multiple times, be unable to connect with support, and ultimately feel like you had no way to get your questions answered before deciding to cancel. We'd appreciate the opportunity to review your account and better understand your experience. Please ask to speak with a manager so we can review your treatment history, your attempts to contact our team, and your concerns to help work toward an appropriate resolution. Thank you for taking the time to share your feedback.

Response from EmbodyAug 14, 2026

Hi Jewel, We're disappointed to hear your experience led you to this conclusion. It sounds like the most frustrating part wasn't just the delay—it was repeatedly trying to move your care forward without success. Waiting weeks for a provider appointment, finally receiving a scheduling link, and then not being able to complete the visit as expected would understandably leave you feeling frustrated and uncertain about the process. We'd appreciate the opportunity to review your account and better understand what happened. Please ask to speak with a manager so we can review your appointment history, the communication you received, and your concerns to help work toward an appropriate resolution. Thank you for taking the time to share your feedback.

Response from EmbodyAug 14, 2026

Not receiving your order and being unable to get the assistance you needed would understandably leave you frustrated. We recognize how important timely communication and reliable support are, especially when you're waiting for treatment to arrive. We'd appreciate the opportunity to review your account and better understand what happened. Please ask to speak with a manager so we can review your order, investigate the delay, and help work toward an appropriate resolution.

Response from EmbodyAug 14, 2026

Thank you for taking the time to share your experience. We understand why you were disappointed. Reading your review, it sounds like the biggest frustrations were the lack of communication and uncertainty throughout the process. Not receiving shipment notifications or tracking information, receiving duplicate medication, and then having concerns about a temperature-sensitive shipment without being able to get timely assistance would understandably leave you frustrated. We'd appreciate the opportunity to review your account and investigate what happened. Please ask to speak with a manager so we can review your shipments, your communications with our team, and your concerns about your medication to help work toward an appropriate resolution. Thank you again for your feedback.

Response from EmbodyAug 14, 2026

We're truly sorry to hear about the significant delay in receiving your refill and the frustration of being behind on your medication. We understand how disappointing it is to contact us multiple times without seeing progress. We'd appreciate the opportunity to review your situation and help resolve this as quickly as possible.