EmbodyReviews of joinem.co

Response from EmbodyAug 17, 2026

We understand how frustrating it is when you need assistance and can't reach the support you were expecting. Timely, responsive communication is an important part of patient care, and it's clear we didn't meet your expectations. We'd welcome the opportunity to review your account and better understand what happened. Please ask to speak with a manager so we can investigate your concerns and work toward an appropriate resolution.

Response from EmbodyAug 17, 2026

From your review, it sounds like the most frustrating part was not having the opportunity to discuss your treatment after you had concerns about your prescription. Medication recommendations are made by licensed providers based on an individual clinical review, and we recognize how important it is to have timely access to a provider when questions arise. We also understand how frustrating it is to schedule an appointment only to have it not proceed as expected. We'd appreciate the opportunity to review your account and better understand what happened. Please ask to speak with a manager so we can review your prescription, your appointment history, and your concerns to help work toward an appropriate resolution.

Response from EmbodyAug 17, 2026

We understand why you'd be disappointed after two shipments failed to meet your expectations. Receiving a temperature-sensitive medication with concerns about its condition, then later experiencing unexpected differences in your prescribed formulation and dose without being able to get timely answers from our team, would understandably leave you frustrated. We'd like the opportunity to review your account and investigate your concerns in detail. Please ask to speak with a manager so we can review your prescriptions, your shipments, and your previous support requests to help work toward an appropriate resolution.

Response from EmbodyAug 17, 2026

We're disappointed to hear your experience ended this way. Reading your review, it sounds like the most frustrating part was that you tried to cancel before your prescription moved forward but couldn't reach anyone in time. We understand why that would be discouraging, especially after your physician recommended a different treatment plan and you made multiple attempts by both phone and email to notify us. We'd appreciate the opportunity to review your account and better understand the timeline of your cancellation request. Please ask to speak with a manager so we can review your communications, your order status, and your concerns to help work toward an appropriate resolution.

Response from EmbodyAug 17, 2026

It sounds like the biggest disappointment wasn't just the delay—it was setting aside time for your provider appointment, waiting past the scheduled start, and then being told you had missed it. We understand why that would be frustrating, especially after already waiting a week without any communication and having to contact us to schedule the appointment yourself. We'd appreciate the opportunity to review your account and better understand what happened. Please ask to speak with a manager so we can review your appointment history, your communications with our team, and your concerns regarding your cancellation request to help work toward an appropriate resolution.

Response from EmbodyAug 17, 2026

We're very sorry to hear about your extremely frustrating experience. We understand how upsetting it is to be unable to reach anyone, have a doctor not show up for an appointment, and then be told it was your fault. It's completely unacceptable to wait 45 minutes for a doctor who never appears, only to receive an email stating you didn't show. We sincerely apologize for the lack of response to your calls and emails. We are making great improvements to our support service and hopefully issues like this will be a problem of the past very soon.

Response from EmbodyAug 17, 2026

We are truly sorry to hear about your frustrating experience. It's completely understandable why you feel this way when facing issues like an unexpected prescription change, unreturned calls, and difficulty canceling an order. We deeply regret the confusion and inconvenience caused by the issues you encountered, including the concerns about the pharmacy contact information. This is not the experience we want for our customers.

Response from EmbodyAug 17, 2026

Being ready early for an appointment, waiting past the scheduled time, and then being marked as a “no-show” would be incredibly frustrating, especially after support previously confirmed there was an issue with the appointment setup. We recognize that you shouldn’t have to repeatedly troubleshoot scheduling problems just to complete your initial visit. We’d like to get this reviewed properly and understand why this happened more than once. Please ask to speak with a manager so we can look at your appointment history and help get the issue resolved. We appreciate you bringing this to our attention.