EmbodyEmbody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Personal Care · Lancaster, Pennsylvania
Excellent
Personal Care · Allentown, Pennsylvania
Excellent
Personal Care · Archbald, Pennsylvania
Excellent
Personal Care · Quakertown, Pennsylvania
Excellent
Showing 2,374 reviews with 1 star · Clear filters
Arielle S.
Delivery didn’t contain any medication. Customer service is horrendous. Would not recommend at all.
Response from EmbodyAug 18, 2026
We are truly sorry to hear that your delivery was missing medication and that you've had such a negative experience with our customer service. This is certainly not the standard we aim for, and we understand how frustrating this must be. We are actively working to improve our processes.
Maria C.
I can’t get anything from this place website I need to know if my go1 has been send to me or tracking number or something info me something on my email
Response from EmbodyAug 18, 2026
We understand your frustration regarding the lack of information about your order. We are actively looking into this to provide you with the tracking details you need. You can always check your patient portal for instant updates. portal.joinem.co
Catherine M.
As others have stated, my first order of medication arrived hot from Florida as well. I was told over the phone NOT to use it, and that it was against company policy for a client to use a warm/hot product. I was informed that I would receive a new order, discarding the first botched batch. Waited, waited, called, emailed, kept being told to wait 3-5 business days for my new medication. After becoming frustrated I asked for a refund, they said no we cannot give a refund since a new order has shipped. There was no new order issued on my patient portal. Still nothing. Then received an emailed message from one of their CMAs saying that I could take the original hot medication and that that was the resolution to my issue. However, that original medication had already been discarded so I have zero medication, and this CMA is going against company policy. This should be a huge red flag to anyone looking to do business with these people. There is a serious breakdown in communication, policy, and ethics. And despite all of this, even after canceling my subscription, I am not eligible for a refund. I have nothing, literally nothing, to show for the $79 that your company has legitimately stolen from me.
Response from EmbodyAug 18, 2026
What stands out most is the conflicting guidance you received. We understand how frustrating it is to first be told not to use your medication and that a replacement would be sent, only to later be told to use the original shipment after you had already disposed of it based on the instructions you were given. Receiving inconsistent information while waiting for a resolution would understandably undermine your confidence in the process. We appreciate you bringing these concerns to our attention. Your feedback highlights the importance of consistent communication and clear follow-through when addressing patient concerns. Thank you for sharing your experience.
Eileen O.
Everything that could have went wrong went wrong! I made the appointment on a video call, no one ever came on I waited 45 minutes. I called customer service they said they would have another call for me within 15 minutes I went back on no one picked up! It was unacceptable I
Response from EmbodyAug 18, 2026
We are truly sorry to hear about the difficulties you experienced with your video appointments. It's completely understandable that you're frustrated, and we sincerely apologize for the inconvenience and wasted time. We understand your concerns and are actively working to improve our scheduling and communication processesThis is certainly not the level of care we aim to provide our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us, and we’re committed to addressing your concerns. - Embody Team
Dawn L.
DO NOT USE THIS COMPANY THEY APPROVED ME AND TOKK MONEY OUT MY ACCOUNT DOC APPROVED ALSO HAD SHIPPED DAY AND THEN CANCELED MY ORDER WAS ON PHONE WITH SOMEONE FOR 45 MIN THEY TRIED FIGURING OUT WHY AND THEN THEY HUNG UP SO I HAD TO FILE FRAUD ON MY ACCOUNT CUS THEY STOLE MY MONEY AND CANCELED MY STUFF
Response from EmbodyAug 17, 2026
We're sorry to hear about your experience. Having your order approved, seeing an expected shipment date, and then unexpectedly learning it had been canceled would understandably be confusing and frustrating. We also recognize how discouraging it is to spend 45 minutes working through the issue with support, only for the call to end before you received an explanation or resolution. We'd appreciate the opportunity to review your account and determine what happened. Please ask to speak with a manager so we can review your order history, billing, and the reason for the cancellation. Thank you for bringing this to our attention.
Raymond-Indianapolis,IN
Awful. Ordered on August 10th. Waiting on pharmacy to fill and ship order since then. When I tried to cancel my order this morning I get some bs about federal law...... cancel anytime 100% refund is an absolute lie. They do not care about getting the product to you.... they only care about taking the $438 from your bank.
Response from EmbodyAug 17, 2026
We understand why you’re frustrated, especially after waiting since August 10 without seeing your order move forward and then running into an issue when you tried to cancel. Prescription medications can become non-cancellable once they’ve reached certain stages of pharmacy processing, but we recognize that our cancellation and refund terms need to be clear before a patient commits, not something that comes as a surprise afterward. We’d like your order timeline and refund request reviewed to ensure the policy was applied correctly in your case. We appreciate you bringing this experience to our attention.
J.R. T.
My experience with this company was frustrating from start to finish. I requested multiple times that my medication be placed on hold pending clarification of dosage requirements. Those requests were apparently ignored or not properly documented, and the medication was shipped anyway. When I explained the situation, customer service refused a refund based solely on the fact that the medication had already been delivered, without acknowledging that I had previously asked for the shipment to be paused. The lack of communication, follow-up, and accountability was extremely disappointing.
Response from EmbodyAug 17, 2026
Reading your review, it sounds like the biggest frustration wasn't the refund decision itself—it was feeling that your repeated requests to pause the shipment were never acknowledged. We understand why that would be frustrating, especially when you were waiting for clarification about your treatment before moving forward. We'd appreciate the opportunity to review your account and better understand what happened. Please ask to speak with a manager so we can review your communications, the timeline of your shipment, and your concerns to help work toward an appropriate resolution.
Josh D.
They are a joke and health concern they ship when you not home or on vacation even if you tell them way before the script is filled so your script will go bad they will not hold the shipping and still bill you and your outand have to file a claimwith your CC or bank , They will not give you pharmacy information they are not clear there a 3rd party olny and know nothing or give out there contact information, they ship 90 day supply in one container that is a health hazard, it clearly states discard after 30 days after its punctured but the give you 90 day supply in on container, This Co is a get rich scam stay away, lack of knowledge support, no health standards , and not open with customers on shiping , Dr or pharmacy information and hide pharmacy information and don't do Dr checks... don't chance your health ! I have sent off there meds for purity testing on top of the other issues they made . Update, I have asked to speak with a manager, and your Co said over a recorded line , this isn't and issue to escalate it to a manger and hung up on me so Keep posting lies on here it ain't going help your reviews... People stay away they lie and scammed people..
Response from EmbodyAug 17, 2026
We're sorry this was your experience. Waiting weeks for an order without clear updates isn't the experience we want for our patients. We'd appreciate the opportunity to review your account. Please ask to speak with a manager so we can investigate what happened.