Hana A.
Absolutely horrible experience
Absolutely horrible experience! I placed an order on August 11th and still waiting for any kind of communication. I called the customer service yesterday, the lady who picked the phone said she is scheduling the appointment with a doctor right now. Nobody called and also there was no change in my portal. No appointment was scheduled!!!! So I cancelled my order right away, disputed it with my bank, sent 3 emails to support and I guess if I am lucky I get my refund. Make sense, signing up for something cheap, I should have not counted on a better results. PLEASE avoid this company!!!! ********I am glad you understand my frustration, SO CAN I PLASE GET MY REFUND????? It has been again no communication regarding my refund for 4 days!!!
Response from EmbodyAug 20, 2026
We're truly sorry this has been your first experience with us. Having a state-specific requirement for a provider consultation shouldn't turn into days of waiting without answers. We understand how frustrating it is to be unable to schedule your appointment through the app, repeatedly be told your case has been escalated, and still not receive the callback you were expecting more than a week later. We appreciate you sharing what happened. Your feedback makes it clear that we need to do a better job coordinating provider scheduling and keeping patients informed throughout the process. Thank you for bringing these concerns to our attention.