EmbodyReviews of joinem.co

I switched over from a different company because of price nothing more the company was great with shipping my meds on time . So I just joined Em and allready I’m getting emails for 4 days straight that my shipping is delayed . I’m wondering if I made a mistake by joining EM.

The company is very slow to respond and not great at resolving issues. Also, just an FYI, they don't provide 15mg tirzepatide, the highest they go is 11-something. My current issue is my medication came but the syringes they sent with the medication are too small to hold the dose, I have the use THREE syringes to inject the complete dose, that means I have to jab myself 3 times, also based of the need for three syringes they did not send enough syringes. I find it hard to believe a credible pharmacy and medication company would expect someone to put a used syringe back into a vial or reuse a needle. In good faith I've reached out to the company but have not received appropriate syringes or an email back with a resolution. My latest email on the issue has gone without a response for a few days. They did however go ahead and process my next payment so priority is showing.

The initial process was a breeze. But now I’m totally disappointed in this company. It’s time for my 5th shot in 2 days and they haven’t even shipped my medication. It has been over a week since they approved my refill and took my money out my account. I called customer service and all I got was they have 5 to 7 business days. It’s been over 7 days and now I’m going to have to miss my scheduled shot because I don’t have my medicine I paid for. I will be looking into other options.

The overall experience up till today has been very painful.I had 2 support calls that were never made supposed to be made to me.I had a conference call last week that I'd scheduled which was never made and canceled with a RN. The initial dose was incorrect. I set it on my intake form and to support that I'd been on zebound for a month.Prior to this. Today was the actually the only day that your support and your provider was on point and full of good ideas and helpful.

The conversation with the guy was very helpful. He is going to straighten the problems out. My intake form said I wanted an increase in dose. They sent me the starter dose. When I finally got a hold of support, he blew me off and said I am stuck with it until next order in 30 days. He was not helpful at all. Then, I saw that the refill form was not available for 74 days and I am on a 30 day plan. The guy who called me is going to fix it and send me a stronger dose at no charge to me. And he will fix the refill form for a 30 day supply

UPDATE 8/27-Maria from customer service contacted me after my initial 2 star review, so I will change it to 3 stars. Although I had already canceled my subscriptions with Embody after my emails were ignored, she assisted in getting me a refund and basically just followed up with me. I did appreciate the effort, especially when she followed up with an email explaining the refunds. It shouldn't have to take a negative review to get a response from a company regarding a safety concern with a shipment. The fact is I still had to miss two weeks of injections because of this issue and had to go to the trouble of finding another provider because I lost faith in Embody. ___________________________________________ ORIGINAL REVIEW-At first, everything was as advertised. Sign up and intake was easy. It took a couple of days for intake review and prescription, then another couple of days for compounding before shipment. I thought maybe was a little long, but at the rate they were advertising I didn't feel it was abnormally long. I emailed customer support twice and both times they were quick to respond, within a few hours. At first, the patient portal was bare bones, but it has been updated, which I took as a sign that the company was focusing on growing the business. I had little to no side effects with the compounded semaglutide prescribed (compounded with B6). All was fine until the second month. For my first compounded semaglutide refill, the intake portion was easy and the prescription was sent to the same pharmacy that fulfilled my first order. The pharmacy shipped it out on Saturday via FedEx Overnight. I don't know if it was the pharmacy's issue or FedEx, but the shipment did not arrive on Sunday. Then, there was a delay with FedEx, so the shipment didn't arrive until Tuesday (2 days late). When I opened the package, all contents were hot. I immediately emailed customer support (8/17) for a replacement. I received no reply, so I send another email on (8/18). After no response, I called support on 8/19 and after explaining the situation the agent said that she was escalating it. As of 8/21, there has been no updates. I emailed support again on the morning of 8/21, and no response as of mid-afternoon. Since I've received no customer support, I have concerns about Embody, so I'm canceling my subscriptions.

I ordered my first dose but it was set to arrive the day after we were evacuated by the Spokane Complex Fires. The medication was not delivered to my home and held at FedEx instead. Long story short, my medication was no longer cold. I reached out to Embody to ask for a replacement. They told me it would be out of pocket for me again. When I asked them to reconsider because of the catastrophic event not being any fault of my own, they said they would escalate it. That was almost 2 weeks ago and I've written to them several times since then but have been ignored. I am still displaced due to the fire and yet they seem to have absolutely no empathy. Update: After leaving this review, someone reached out to me. They refunded my first month and I now have received and started my prescription. I am happy this was resolved but wish it could have happened without having to leave such a negative review first.

Patient Portal has been down for me for over 2 weeks. I have called support a LOT and they say it is still down. When asked how much longer, I have been told 3 days 5 times! Other than the patient portal, I really like embody! That is the only saving this from a 1 star review...