EmbodyReviews of joinem.co

They give you absolutely nothing the promise. They make promises they can't keep! They assured me I would receive the same dosage, but they only kept me on the lowest dose possible. I went from receiving 10 units to just 5 units! I am still waiting for my last dose; it was supposed to be shipped out on October 5th and today is already the sixteenth of October. I have not even received a shipping label. When I call, I can barely understand a word they are saying. I strongly advise against using their services! This company is completely unreliable, especially if you pay for the entire year upfront. I have never been so infuriated with a company before. I do not recommend them at all.

Terrible! I have scheduled over 30 phone calls and have NEVER received one. I even saved the number they told me to program in so I don’t miss their call. I just wanted to speak to a provider because customer service can only do so much. I finally got fed up and called them and told them to ship my next fill. Of course they were happy to ship and bill. It is NOT 2 day shipping BTW. I ordered my first on a Tuesday and got it on the following Wednesday . It sat in the heat over the weekend in a shipping building somewhere. This one will be the same. They wrote me Tuesday and said it has shipped and the shipping arrival date is next Tuesday.

I paid 26 days ago and still haven’t gotten my meds. I had to order from another provider. I asked for a refund and they refuse to flex their cancellation policy even though they haven’t kept up with their end of the deal. This is serious. Receiving medication later can be deadly for folks who really need these meds! Customer service isn’t rude, but the proper I spoke to weren’t empathetic. My advice is to pay more to a more reputable provider such as Hims/Hers or Ro Health.

Once again, I was left waiting for a refill appointment that never happened. I was assured that someone would call me, but the promised time came and went without any communication whatsoever. When I contacted customer service, I received the same scripted response I've heard repeatedly: "We're sorry," and "We apologize." Unfortunately, apologies without action have become the norm. To make matters worse, I was told that I was "unavailable" for the call, which is simply not true. I specifically took time off work to be available and waiting for that appointment. Blaming the patient for your company's failure to follow through is both unacceptable and insulting. The level of disorganization, lack of accountability, and poor customer service I have experienced is extremely disappointing. There are countless healthcare providers available, and based on my experience, this has been one of the worst. Every issue is met with the same empty promises: "We apologize" or "We are escalating the matter." Yet nothing ever seems to change. Patients deserve professionalism, reliability, and basic respect for their time. Unfortunately, my experience with your company has demonstrated the exact opposite. I cannot recommend your services to anyone seeking dependable healthcare support. Once again, your company failed to do what it promised. I was scheduled to receive a call regarding my refill, was told someone would contact me, and once again, no one did. I took time away from my job specifically to be available, only to be met with silence. What is even more frustrating is the attempt to shift the blame onto me by claiming I was unavailable. That statement is completely inaccurate and frankly unacceptable. Every interaction with customer service follows the same pattern: an apology, a promise to escalate the issue, and absolutely no resolution. At this point, those responses feel less like customer service and more like a script designed to delay accountability. The lack of professionalism, communication, and respect for patients' time is astonishing. There are many alternatives in the market, and based on my experience, I would strongly encourage people to consider them. Your company has repeatedly demonstrated an inability to provide even the most basic level of service expected from a healthcare provider. Una vez más, su empresa incumplió con lo que prometió. Tenía programada una llamada para atender el tema de mi resurtido de medicamento, me aseguraron que alguien se comunicaría conmigo y, una vez más, nadie llamó. Incluso tomé tiempo libre de mi trabajo para estar disponible, solo para encontrarme con el mismo silencio de siempre. Lo que resulta aún más frustrante es que intentaran responsabilizarme a mí, alegando que no estaba disponible para recibir la llamada. Esa afirmación es completamente falsa y, francamente, inaceptable. Cada interacción con servicio al cliente sigue exactamente el mismo patrón: una disculpa, una promesa de escalar el problema y absolutamente ninguna solución. A estas alturas, esas respuestas ya no parecen atención al cliente, sino un guion diseñado para evitar asumir responsabilidades. La falta de profesionalismo, comunicación y respeto por el tiempo de los pacientes es sorprendente. Existen muchas otras opciones en el mercado y, basándome en mi experiencia, recomendaría seriamente que las personas las consideren antes que a ustedes. Su empresa ha demostrado repetidamente una incapacidad para brindar siquiera el nivel más básico de servicio que cualquier paciente tiene derecho a esperar de un proveedor de atención médica. Los pacientes merecen profesionalismo, confiabilidad y respeto por su tiempo. Lamentablemente, mi experiencia con su empresa ha demostrado exactamente lo contrario. Después de múltiples incumplimientos, excusas repetidas y promesas vacías, he perdido la confianza en su capacidad para ofrecer un servicio competente y responsable. Las disculpas pierden todo valor cuando se repiten una y otra vez sin que exista una mejora real. Lo que los pacientes necesitan son resultados, no excusas. Desafortunadamente, su organización parece destacar más por sus promesas incumplidas que por la calidad de la atención que brinda.

Worst customer support. My vial got frozen and I had 3 separate appointments (2 phone ones and 1 video) where the providers no-showed. I'm at a loss, customer support swears up and down they'll follow through, then nothing, a bunch of bull. I can't get a replacement and I've been trying for 2 weeks now.

Would do zero stars if I could. Total scam. I reached out with an enquiry, and suddenly I’m in a subscription and short nearly $800 with NO medication. They have a ‘no refund’ policy so be VERY VERY careful. Unimpressed.

This company is a joke! If there were a lower rating than 1 star I would use. I have been dealing withreceiving medication since August 31st. I finally received it on September 24th….however…the dose was almost half of what someone with their clinical staff told me it would be after they finally called me. I am guessing this is how they keep their prices so low. Anyway, a second clinical staff member finally called me! Yay! Right? No! She said I would receive the additional medication to make the instructions I received to begin with possible. Now…all I keep receiving is communication about the phone appointment I requested. I didn’t request an appointment! I want the medication I I was told I would receive and that has been paid for…six weeks ago! I have no intention of speaking to anyone with this whatsoever they are…ever again! I am filing a written complaint with the Georgia Board of Pharmacy and am trying to get the money back from my bank. I have not and will not touch what they sent me. I would be thrilled to return it to them.

I signed up fro Embody GLP-1 month to month program in July however my medication did not ship until August. Upon receiving the medication, I noticed the prescription did not match what was prescribed in the online portal so I called the Embody Support phone number and made a same day appointment and was told a Care Team member call me at my appointment time however I never received a call.  I followed up via email for a month without a response, then finally once I received a response Embody Support told me NOT to take the medication while they researched further but I never heard back. Another month passed as I continued to follow up weekly but their team kept saying it was being researched, then I started getting AI generated responses. Embody Support did not pause my membership, did not call me for my appointment, did not follow up with me, and I've been charged $79 each month since my initial order back in July.  I called again in October and requested my membership to be canceled and to speak with a supervisor. Again, I was told that I would be contacted by supervisor yet never got a call. I have been following up via email ever since and being told to wait by the phone for a call. It's now almost three months later, mid-October with no calls back, no medication, no resolution, no refunds, and I'm be told that my account is still active even though I canceled it on the phone a few days ago. Embody has continued to charge me after instructing me not to take the medication, provided no access to speak with a manager or care team after confirming someone will call me.  I even called the pharmacy (Link Pharmacy) and left a voicemail but got no calls back.  No one at Embody has called me back after saying I would be getting contacted and Embody has not provided the services I'm being told I would receive with my membership but still continuing to charge me.  This is quite literally the definition of a scam and I need resolution immediately.