EmbodyReviews of joinem.co

Response from EmbodyAug 20, 2026

Reading your review, it's clear this goes far beyond a delayed order. Receiving your first shipment in a condition you believed was unusable, feeling like your concerns weren't addressed, and then coming away from conversations with our team feeling dismissed rather than supported would understandably leave you upset. We never want a patient to feel unheard or disrespected when reaching out for help, especially when they're seeking guidance about their treatment. Your feedback highlights how important clear communication, empathy, and consistent follow-through are throughout the patient experience. We'd like the opportunity to help. Please ask to speak with a manager so we can review your account, the condition of your shipment, and your previous interactions with our team to better understand what happened and work toward an appropriate resolution. Thank you for taking the time to share your experience.

Response from EmbodyAug 20, 2026

Reading your review, it sounds like the biggest issue wasn't just the prescribed dosage—it was the repeated effort required to get answers. We understand how discouraging it would be to spend hours trying to reach support, schedule provider appointments that never took place, and still feel like your questions about your treatment remained unresolved. Medication recommendations are made by licensed providers based on an individual clinical review, and we recognize how important it is that treatment expectations are communicated clearly before an order moves forward. We'd like the opportunity to help. Please ask to speak with a manager so we can review your prescription history, appointment timeline, and previous communications to better understand what happened and work toward an appropriate resolution. Thank you for taking the time to share your feedback.

Response from EmbodyAug 20, 2026

It sounds like the most disappointing part wasn't just the delay—it was believing your issue had been resolved, only to feel like you received conflicting information afterward. We understand how upsetting that would be, especially after spending so much time trying to reach support and resolve the situation. We'd like the opportunity to review what happened. Please ask to speak with a manager so we can look into your account history, the communications you received, and your concerns to better understand where the process broke down.

Response from EmbodyAug 20, 2026

We're sorry to hear your experience has left you feeling this way. Reading your review, it sounds like the biggest frustration was not receiving your order and then feeling unable to get the assistance you needed when the shipment encountered a delivery issue. We understand why that would be upsetting, especially when you were looking for clear answers and a timely resolution. We'd like the opportunity to help. Please ask to speak with a manager so we can review your shipment, investigate what occurred with the delivery, and work toward an appropriate resolution. Thank you for taking the time to share your feedback.

Response from EmbodyAug 20, 2026

We're sorry to hear your experience has been so frustrating. It sounds like the most disappointing part was feeling like you had to chase down updates yourself, only to encounter missed appointments and difficulty reaching our team. We understand how discouraging that would be. We'd like the opportunity to help make this right. Please ask to speak with a manager so we can review your account, investigate what happened, and work toward an appropriate resolution. Thank you for taking the time to share your feedback.

Response from EmbodyAug 20, 2026

We're sorry to hear your experience has been so frustrating. It sounds like the biggest issue wasn't simply the delay—it was receiving different shipping expectations each time you reached out. We understand why repeatedly being told your order would ship "tomorrow," only to see the timeline continue to move, would leave you feeling disappointed and uncertain about your order.

Response from EmbodyAug 20, 2026

We're sorry to hear your experience left you feeling this way. It sounds like the biggest frustration was deciding to cancel shortly after placing your order, only to learn that your request couldn't be accommodated. We also understand how disappointing it would be to encounter limited appointment availability when you were expecting to begin treatment much sooner. Thank you for taking the time to share your feedback. Your experience highlights the importance of setting clear expectations around appointment availability, order processing, and cancellation policies so patients can make informed decisions before enrolling. We appreciate you bringing these concerns to our attention.

Response from EmbodyAug 20, 2026

We understand how frustrating it is to have questions about your treatment plan, your billing, and the medication you received. Medication dosing is determined by a licensed provider based on an individual clinical review, and we recognize how important it is that any changes to a prescribed treatment plan are clearly explained so patients understand the recommendation before treatment moves forward. We also take concerns regarding billing and unexpected charges seriously. Thank you for taking the time to share your experience. Your feedback highlights the importance of clear communication throughout the prescribing and billing process, and we appreciate you bringing these concerns to our attention.