EmbodyReviews of joinem.co

Signed up for this service without being told I would be charged immediately for a medication that I wasn't yet approved for. It was not advertised as "compounded" until after my card information was taken. Immediately reached out to customer service two different times to cancel the order and they ignored me for 4 days, conveniently after the medication had already been shipped, which violates their refund policy. Complete scam. Garbage company, poor customer service

I'd give this company a negative 10 if I could. Money was taken out of my checking account before they EVER approved me. The first $129 was taken out July 20. Impossible to get a live person to talk to. August rolls around....still waiting, e-mail after e-mail. August 15 they take ANOTER $129 out of my checking account. To this day, I have received absolutely nothing except being in a nightmare trying to get my money back. ONE more e-mail. FINALLY they close my account and only credit me for ONE month! My letter specifically stated for July and August. Passive aggressive behavior on this companies part. Now, ANTOHER letter stating I want my August's money ($129). The lack of integrity, not answering my e-mails, threats of calling my bank and reporting fraud. Buyer beware! Now, the waiting game for the rest of my money......

I had already been on GLP-1 meds through another company and let Embody know my current dose on my intake form. Instead of matchingy current dose they sent me an extremely small vial with a dosing of below what I had STARTED on in the first place. Even though they advertise 24/7 patient support I have been unable to speak to anyone about it. A representative does answer the phone but they say cannot help and that a “specialist will contact me”. I just cancelled my membership and will never order from them again.

It was easy to sign up, it was easy for them to take my money but after 10 days and countless calls and unanswered emails I could never get a provider to do the initial appt to prescribe the meds so 2 weeks into it and still nothing so I had to cancel... don't waste ur time

Horrible customer service, quickly took my money.. I should have read reviews before-BUYER BEWARE. I was with a different company that I liked and decided to give Embody a try as their price was good.I signed up for one month($129.00)then I saw 3months for $348.00 which included VIP. So 3 filled out the intake on 8/14/2026. I answered all intake questions. I have been on 5mg of tirzepatide since January 2026. On the intake form I did request to go up to 7.5mg. All information was submitted. That was on a Friday. I understand that I would not hear anything due to the weekend. I chatted on Monday as I wanted my dose to stay at the 5mg .I tried to call and use the chat feature. Chat was always unavailable. I received an email from a guy named Mark from Embody. Hi Robin, I hope you’re doing well with your Embody medication! I’m Mark, your Account Manager, and I wanted to personally check in to see how everything is going and if there’s anything I can help you with. I’m here to support you with any questions about your medication, billing, refills, or subscription. You can also track your order through your patient portal at app.joinem.co. If your order hasn’t arrived within 10 business days, just let me know and I’ll be happy to look into it for you. As a VIP member, you receive 20% off additional wellness products, including NAD+, Sermorelin, and Glutathione. If you’re interested in any of these, feel free to reach out and I’d be happy to help! You can use your patient portal to manage your account, track your progress, and submit refill forms: app.joinem.co You can also call or text me at 323-307-2297, or schedule a convenient time to chat here: I’m here to support you throughout your wellness journey! Have a great day! Mark Account Manager | Embody Mark, I am not very happy with this company. I signed up on 8/14/2026 and my money was taken immediately. I sent proof of my previous prescription and specifically stated what mg i was on and what I wanted. The pharmacy is sending me a lower dose which I don't want .I was on 5mg of tirzepatide and I see in the portal it is 4.5mg. I have spoken to one person and chatted. I do not want 4.5mg. I want 4.5mg. I canceled the membership. I still have not received the shipment. Just horrible service. I transferred because your price was good for 3 months, but the service and communication is horrible. Robin Please cancel this order all together. I will find a company that communicates and listens to customer needs. I will file a dispute with my card company if you dont refund all of my money. Thank you Robin Show quoted text ***This company should be shutdown. 1. They take your money asap 2. They lower your dosage. I did send proof of my prescription. I've never hear of 4.5mg 3. Communication is nonexistent. Always unavailable or you are waiting on hold forever 4. Today's date is 8/22/2026 and order still hasn't shipped. I JUST WANT MY MONEY REFUNDED BACK TO MY FSA ACCOUNT ASAP 5.JUST AN OVERALL HORRIBLE EXPERIENCE. STAY AWAY FROM EMBODY ***********

After finally receiving my delivery and I left a review last week also negative about my delivery delay and rude customer service. Here I am leaving another review bc your only feed back is some silly AI bot when someone leaves a review. When I received my “month” it was only HALF A MONTH!I WANT THIS FIXED! STOP GIVING ME THE RUN AROUND! Tell me why I shouldn’t have ill feeling with this company and I haven’t even injected my dose yet and your charging me in 18 days again! You owe me the second half of my first month! I asked also for a nurse to call me back… still waiting! I asked for my billing cycle to change ….. never happened. This company is a scam and I’m ready to report it to the better business bureau. Things need to be looked into bc who ever runs it is horrible.

Ive emailed 8 times and called up to 6 times and my meds have yet to ship even though they charged me twice in the same month, then I call and they say we refunded you thats why I we haven't sent it even though they only refunded one of the duplicate charges. This company is getting so frustrating, and I haven't had a dose in almost 2 weeks because of this.

i ordered meds from Embody, and they arrived extremely hot, so when I called the company to get a replacement, they basically took information and it went absolutely nowhere. Calls to their customer service take a minimum of an hour on hold, then they waste your time hoping you will give up. I did it three times and never received any feedback that I would ever get the replacement. This is at total rip off! Buyers beware.