EmbodyReviews of joinem.co

I ordered trizepitide on August 10, billed on August 11 and still have not received anything. It just says processing. I sent an inquiry.2 days ago and haven’t heard anything back either. Update: I called and canceled 8/25.

I was scheduled for 2 provider intakes and the first intake I joined the video link early and the provider called my phone instead of joining the link. I missed the call because I was sitting on the virtual link waiting. Provider posted to the portal that I missed my visit. I called customer support immediately and was told the provider should have joined the link and not have made a call and should have attemped a call back if I missed a call. The provider never called me back as it was stated was their protocol. I scheduled a second visit the following day, provider joined link but was very unprofessional. No camera on as she, theprovider, said she didnt know how to work it. Dogs barking and sounded like she was running, out of breath and such. She was unfamiliar with my information and I had to keep redirecting her to my submitted medical info or repeating it. It took about 10 minutes, she approved my prescription and said it would be submitted and I'd receive my meds quickly via mail. That was 8/18. I received an email telling me my provider follow up note was on my portal. I go to the portal to find NO PROVIDER NOTE and it states I missed my 8/18 intake visit, which I did not miss. It also has the wrong medicine listed for prescribing and says my case is being reviewed and an intake is still required. In total I have called customer service twice and written 3 emails. Not getting anywhere, but the patient portal says I have 18 days before my next renewal! What renewal? I have had NO SERVICE AND NO MEDS! I am beyond dissapointed and furious with the lack of professionalism, customer support and responsiveness of this company. Embody took my money and has given nothing back that it promised im exchange. Do better!

The customer service was also extremely frustrating. I often waited hours for a response, and during multiple calls, the representatives were very difficult for me to understand. Their English was unclear, and I repeatedly had to ask them to repeat themselves. Only once did I speak with someone who was easy to understand. I also scheduled a video appointment, but they repeatedly called me by phone instead, even after I explained that I had scheduled a video visit.

IM WARNING YOU DO NOT ORDER FROM THIS COMPANY THEY ARE CROOKS I THINK THE GOOD REVIEWS ARE ACTUALLY FROM EMBODY.FIRST OF ALL ON FIRST ORDER THEY CHARGED ME TWO TIMES AN GAVE ME HELL GETTING MY REFUND TOOK ME 3 DAYS TO REACH THEM AN THEY CALLED AT 2AM.I WAS SUPPOSED TO RECEIVE A 5MG TIRZEPATIDE WHICH WAS WHAT I WAS FORMALLY TAKING FROM ANOTHER PROVIDER BUT WAS TRYING TO SAVE SOME MONEY. I NEVER SPOKE WITH A NURSE OR ANYONE BUT GOT AN EMAIL IN MY PORTAL THAT I WOULD BE RECEIVING A LOW DOSE PLUS VITAMIN B12 THAT I DID NOT ORDER OR REQUEST. THEY DIDNT EVEN ASK IF I COULD TAKE B12 AN CONSTANTLY REFUSING TO ACCEPT PACKAGE BACK OR REFUND MY MONEY.THE REASON THEYRE CHEAPER IS BECAUSE THEY CUT THE DOSAGE.I HAVE BEEN GOING BACK AN FORTH WITH THEM BUT NO REFUND!!DO NOT ORDER FROM THEM

Poor customer service.

Be warned that the pharmaceutical used by Embody (Boothwyn) was violated by FDA for sterilization and mishandling of medication in late 2025. Then, there’s False advertisement and no real money back guarantee. I emailed and text my concerns about the pharmacy violations and dosages, received no response but money taken out my account. No solution offered, admit receiving my emails and cancellation with no account for why no response. They never tell you their max dose until it’s too late. So fyi they don’t exceed 11.5 dosages.

I ordered from Embody on August 17th in the morning after researching alternatives for months. I’m currently on 10 mg Zepbound through Lilly, and my provider recently increased my dose to 12.5 mg. I uploaded my current prescription along with all of the requested information immediately. When I signed up, customer service was extremely nice and told me that my information would be reviewed within 24 hours and that medication would typically follow within 3–5 business days after approval. I was genuinely excited because I thought I had finally found a great alternative. Unfortunately, my experience since then has been completely different. Nothing has progressed on my account. I have emailed three times with no response. I have called repeatedly, sometimes sitting on hold and other times having someone answer and then disconnect the call. I was finally given a specific time and date for my provider call: today at 11:00 AM Pacific Time. I made sure I was available and waited. 11:00 came and went with no call. I contacted customer service again and asked to speak with a manager because, at this point, I was extremely frustrated. The representative simply told me to wait for the provider to call. He would not transfer me to a manager or provide me with a way to contact the provider. I eventually became so frustrated that I ended the call. Then, after my scheduled 11:00 AM provider call never happened, I received a link allowing me to schedule an appointment myself. I opened the scheduling system, and it shows ZERO appointments available from August 22 through August 29. The first available appointments shown are not until September 1st. I have screenshots documenting this and am attaching them. I placed and paid for my order on August 17th based on the expectation that my review would occur within 24 hours. I am now apparently expected to wait until September just to have my initial provider visit — before the medication process can even move forward. I also uploaded my current Zepbound prescription and all requested information when I signed up, so Embody was aware that I am already an established patient receiving this medication and that my provider has increased my dosage. Had Embody been upfront with me on August 17th and told me that I might not even speak with a provider until September, I would never have placed the order. I understand that delays and high demand can happen. What I do not understand is giving customers specific expectations, scheduling a provider call that never occurs, failing to respond to multiple emails, and then sending the customer to a scheduling system where there isn’t an appointment available for more than another week. The issue isn’t simply that Embody is busy. The service and timeline I was promised when I placed my order are completely different from what I have actually received. At this point, I need someone in management to contact me and resolve this. If Embody cannot promptly complete my review and process my prescription, then I am requesting a full refund so that I can continue obtaining my medication elsewhere. I really wanted Embody to work, which is why I researched the company for months before switching. Unfortunately, this experience has been extremely disappointing.

UPDATE: STILL TERRIBLE. Despite the obviously manufactured company response below which actually says nothing at all, I'm STILL waiting to find out when my paid-for meds will ship. Two weeks and not a tiny peep from the company, no response to any requests and no updates. Goodbye money, I guess. Downgrading my review to one star because Embody can't even keep up with their two stars. Everyone reviewing this company poorly are 100% CORRECT. The start-up, the first month shipping/processing was a breeze, but it all took a nosedive after that. Go ahead and try to get any type of response from Customer Support. It's honestly only worth it if you enjoy being completely ignored. Their billing robots are totally ON IT, but Embody itself treats their clients like cash withdrawal machines, nothing more. It's good to note that the only positive reviews here are "Invited" while all the real humans are telling the truth. Take everyone's advice and steer clear...