EmbodyReviews of joinem.co

Signed up with Embody then started getting texts about my upcoming appointment but was actually not scheduled for an appointment. After a week with no call or email to schedule, I called customer support for my initial appointment. I ticket was created but never got a call or email. After another 4 days I emailed customer support and was sent a link to schedule the initial appointment. Two days later I waited for the phone call for the initial appointment and no one ever called. Went into the chat and was told to make another appointment. Thankfully there was another appointment same day and I actually got a phone call for that and was told that the medicine was approved and would arrive in a week. Hopefully, we're on track now but we'll see when the medicine shows up.

I was supossed to get an email but didn't.

Company was wonderful at the beginning. First dose arrived in three days. Second dose has been a nightmare! Delay. Delay. Delay! Boothwyn Pharmacy is the worst to deal with. Embody should drop them.

Horrible communication with this company. It takes them over a week to reply to an email. I received my medication extremely hot. The ice pack did not work and was concerned about the potency of my medicine. Been dealing with them now for two weeks one email received in reference to my issue. And they tell me that it is safe to use even though it arrived extremely hot. I am concerned about the medicine’s potency and denaturing because of the heat it’s sustained. Very unhappy with the response time an emails

Customer service personnel gave me different answers to similar questions. I experienced long waits for customer service, and calls usually took 45 minutes or more. The dosage was wrong in two of the 3 shipments I received, and I ended up using one of the wrong concentrations. 2 of 3 shipments were damaged because of heat exposure and lack of delivery information or delivery company negligence. That was not Embody's fault. It seems that issues have been resolved, so I expect better coordination and communication with the company.

Only downfall with my experience so far is it took a month to get an appointment. First appt was scheduled with a provider outside of my state and then had to wait weeks for another appointment. Support is not the greatest kept telling me to go to open loop to schedule and open loop was not working. Support would call me at 3AM in the morning, I would miss it due to sleeping and then have to start the process all over again. I set this up in July and just now got had my initial appointment. I am hopefully it goes smoother.

Today was good. The last 2 months have been awful. I got the lowest dose and was on the highest dose. I have paid for 3 months and have yet to get 2 weeks of proper dosing. It has been conversation after conversation to priority people and nothing changes . Hopefully today is truly different. We will see

I want to do an update on my review. I just couldn’t resist trying again due to all the positive reviews. 2nd go around was a success! I did my first injection this week :) Really looking forward to positive results. I placed my order 8/14. Per the site the order was to ship within 2 business days. On 8/24 I reached out via email requesting an update as my order just said “waiting for shipping” got a pretty quick response with an apology and that my order was being escalated and I would receive tracking soon. Called support the next day since still no update and got the auto bot that advised my order was set to ship today, 8/26. I had no email this morning with tracking soon I called and auto bot told me my order had been cancelled on 8/15! That was the day AFTER I placed my order, 9 days BEFORE I sent the email. How? I didn’t do it and I emailed and called after to check status. I called and spoke with a representative, who was very nice and understood my concerns. I told him I just wasn’t sure I could trust this any longer. He issued me a refund and sent a confirmation email. He issued the only reason I gave 3 stars. Now I wait to see if my refund processes back to my account. I am upset, I was really hoping this was a legit program and maybe it is, but 12 days and no shipping is pretty sus.