Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
joinem.co
Website
joinem.co
Category
Personal Care
Location
Wilmington, Pennsylvania
Listed on Five Star Index
2026
About these reviews
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The company replied to 30% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I found the ordering process to be easy and straightforward. I received updates about my order, and the instructions for administering the medication were clear and easy to follow.
The problem I have is with the "coaching." I had an appointment scheduled this morning and my provider never showed up. I tried to reschedule, but the first available dates are already 3 weeks from now. Additionally, every time I choose an available appointment, I click to book it and get the message that "this slot is no longer available." I've done this 10 different times with the same result. I give up. I'll be asking for my "VIP" membership dues to be refunded, because they haven't quite figured out how to support people.
I did call customer service, and they were very pleasant and did their best to help me, but all they could offer was link to the scheduler on the web, which I have already determined is useless.
Response from EmbodySep 14, 2026
Thank you for taking the time to share such detailed feedback. We’re glad to hear that the ordering process was straightforward, that our updates were helpful, and that the medication instructions were clear. We also appreciate you recognizing that the customer service representative you spoke with was pleasant and genuinely tried to help.
That said, we’re very sorry about what happened with your coaching appointment. Having a provider not show up, followed by weeks of limited availability and repeatedly receiving an error when trying to book an open slot, would understandably be incredibly frustrating. We also understand why being directed back to the same scheduler after you had already tried it multiple times felt like we weren’t actually helping you resolve the problem.
Your feedback about the scheduling experience is valuable, and we’ll make sure it’s heard. We’re sorry that this part of your experience fell so far short of what you expected, particularly as a VIP member. We’d appreciate the opportunity to review your account and appointment history and see what we can do to address your concerns.
- Embody Team
AC
Ashalee C.
Placed my order 14 days ago have yet to…
Placed my order 14 days ago have yet to received it. I’m truly hope my order comes quickly and the experience is a good one. But as of now, I’m frustrated.
Response from EmbodySep 11, 2026
We completely understand how frustrating it must be to wait 14 days for your medication without receiving it. We sincerely apologize for the delay and the uncertainty this has caused. We’d like to have your order properly reviewed so we can understand what’s causing the delay and help get this resolved as quickly as possible. Thank you for your patience and for bringing this to our attention.
Embody Team
CC
Cori C.
2/5 Not impressed with random RX additives without consent
Unfortunately, I paid for a year's worth of tirzepatide treatment. I was looking forward to finally getting my insulin resistance treated. The first vial of medication was prescribed after I submitted my blood labs.
Now, with my refill, I noticed in the after-visit summary that NAD+ had been added along with tirzepatide and Vitamin B12. NAD+ has not been established as an effective treatment for insulin resistance, so I was concerned that it had been added without me realizing it or discussing it with the provider.
The provider that approves your medication changes each time. This worries me that they are not on the same page at all when treating their patients. The compounding pharmacy will also change for each shipment; also worrying. The FDA has identified compliance and quality problems at some compounding pharmacies, including facilities producing compounded GLP-1 medications for Embody.
Because compounded medications are not FDA-approved and do not undergo the same premarket review for safety, efficacy, and quality as FDA-approved medications, I think it's reasonable to have questions about the consistency and quality of compounded tirzepatide.
I'm starting to see why this company was cheaper than some of the other options on the market, and I've only been with them for a relatively short time.
To be fair, customer support did respond to my email and corrected the medication for me. I'd read other complaints saying that it could be difficult to get ahold of customer support, so Embody has THAT going for them.
Response from EmbodySep 11, 2026
We completely understand why this experience raised concerns, especially when an additional medication was included without you realizing it and your treatment plan appeared to change between refills. You deserve clear communication and confidence in what is being prescribed as part of your care.
We’re glad our Support Team was able to respond and correct the medication for you, but we recognize that this should have been communicated more clearly from the beginning. We sincerely appreciate you sharing your concerns and feedback, as it helps us identify where we can improve the patient experience.
Embody Team
LC
LC
Not a good company for Glp1.
I found the sign-up process to be straightforward and appreciated the variety of payment options offered. However, despite being prescribed two different medications, the delivery time did not meet the advertised "fast delivery" standard, as it took approximately 10 days to receive the medication. Additionally, my experience with customer service was disappointing; representatives were unable to address my inquiries, and the service was consistently unavailable, which significantly impacted my overall experience.
Response from EmbodySep 10, 2026
I totally understand your frustration, especially after waiting around 10 days for your medication and having difficulty getting the support you needed. You deserved timely delivery and clear, helpful communication throughout your treatment.
We’re truly sorry that the delivery time and customer support experience fell short of your expectations. Your feedback matters to us, and we’d like to have your experience properly reviewed so we can understand what happened and address your concerns appropriately.
Thank you for sharing your experience with us.
Embody Team
JK
JK
Full review after 3 months on Embody
I am writing this review after 2 full months of medication use (into my 3rd month now). I wanted to be able to fairly evaluate the ordering, delivery, supplies, and results allowing for my body’s adjustment when changing compounding pharmacies.
I transferred to Embody from a different company I started my Glp-1 journey with after 3 months. I am currently starting my 6th month of treatment total. I have lost 30+ lbs total. However, my weight loss has come to a complete halt in the last 4-5 weeks.
Ordering was simple and easy. They took payment for 3 months of treatment up front, which is typical. I received a confirmation email and they communicated very well. Shipping is not as fast as my other company, but I didn’t experience any lengthy delays either. Took just over a week or so. Product arrived cold, but the frozen packaging was thawed at arrival. Just so you know to get it inside once delivered. Embody will only ship a one month supply at a time. You will be required to submit a new questionnaire each month around week 3 of treatment. A provider reviews within a day or so and your next month will be sent if approved. This was a new process for me and impacted my titration upwards of my treatment plan. I have been stagnant and my weight loss has stopped.
Here are a few issues I noted: I had been on Tirzepatide with no additives for 3 months. I had great results! No side effects, no nausea, just consistent weight loss week over week, appetite suppression and decreased food noise. I had no lapse in treatment but instead of following my treatment plan (I provided my previous prescription for the provider to review) Embody sent me Tirzepatide with L-Carnitine added and changed my dosage to slightly lower than my current dose. Since I was just hitting a therapeutic level I was a little bothered by this, but followed their instructions. Results were very disappointing. My weight loss completely stalled, my appetite returned by week 3 of this medication and I was doing everything the same! I work out multiple days per week, average 15k steps a day and still track calories. I let this go as new compound and a lower dose-hopeful this was a plateau.
Month 2 on Embody I filled out my questionnaire and a little over a week later the next vial arrived. They chose a different additive without asking or discussing with me. So take note, you will get what they decide to send. I have never experienced any side effects and didn’t want the additives-but they decided I needed it and didn’t keep me on the same one month to month. More frustrating is I think I noticed better energy with the L-Carnitine and was disappointed it was removed. The next order was Tirzepatide with B6. I have never experienced nausea at any dose and didn’t expect the change in medication and it isn’t needed. Also, my medication arrived the day after I should have taken my dose. Not a huge problem, but worth mentioning since this is out of the patient control.
This dose was raised to the next level, and during this entire month I have had just about 2 lbs weight loss. And the appetite suppression and food noise support is just not happening anymore. I am telling you there is a significant difference in how I “feel” taking this medication from my previous company.
I just completed my 3rd month’s questionnaire and my order was approved. However, I was disappointed to find they chose to leave me at the last months dose and not increase it. And this week I actually gained a pound back.
Currently I am on 11.25 mg I believe, which is not the standard and is lower than I should be at this point, but again I am following the treatment plan prescribed. I am happy with the price compared to others, but due to the lack of results and return of appetite and food noise coupled with minimal to no weight loss-the return on investment is not good. I would rather pay more for a product that produces the expected results and not have additives that I do not need in my medicine.
Embody during month one was very helpful and responsive! They answered my questions and sent follow up emails. The next few months have been very quiet. I asked why the medication was changed I still have never heard back, so I am resigned to just take what I got. Supplies were fine and their instructions are clear and easy to follow. I am a nurse so that may help me, but I feel confident these are easy regardless of past experiences. Tracking your progress and site of administration will be on you since there is no app or website to do this.
I will likely end my subscription at the end of this month and go back to my previous company, strictly because the lack of results, unwanted additives, and doses not being titrated up as expected when my weight loss has completely stopped. Embody is fairly priced but lacked results for me.
Response from EmbodySep 10, 2026
Thank you for taking the time to share such detailed feedback about your experience with Embody. We completely understand your frustration, especially regarding the changes to your medication, additives, dosing, and the lack of communication when you raised your concerns.
We’re glad some parts of your experience, such as the ordering process and initial support, were positive, but we’re truly sorry that your treatment results and ongoing support did not meet your expectations. Your concerns deserve a proper clinical review, and we’d like to have your experience looked into so we can better understand what happened and address your concerns appropriately.
Thank you again for giving us the opportunity to learn from your experience.
Embody Team
CI
Ciara
Good luck on refills
Initial prescription was fine. They charge for a “3 month subscription” shortly after I signed up so my card is being charged, but getting a refill has been a NIGHTMARE. Took a week for the dr to approve and then now it’s been 5 days since the order was created and my meds are nowhere to be found. Customer service gives you the runaround and no helpful answers. Totally frustrating. It’s worth paying a bit more somewhere else for a smoother experience.
Response from EmbodySep 10, 2026
We completely understand your frustration, especially after waiting so long for your refill and receiving unclear updates along the way. You deserve a smoother and more transparent experience, and we’re sorry we fell short.
Your feedback truly matters to us. We’d like to have your experience reviewed so we can understand what happened and address your concerns appropriately.
Embody Team.
CM
CMM
Non stop spam texts after cancelling
I signed up and then cancelled prior to anything shipping. The wait time for approval was longer than disclosed. Cancelling was easy and my payment was refunded. However I have been spammed nonstop with text messages ever since about “your GLP1 is ready to ship, click here to approve.” Could easily be confused with my actual GLP1 service since no company is identified in the texts. Cancelling was easy. Non stop spam texts from various phone numbers feels scammy.
Response from EmbodySep 9, 2026
I completely understand why this would feel frustrating and concerning, especially after you already cancelled and received your refund. You shouldn’t have to keep receiving messages about an order you no longer have. I’m truly sorry for the confusion and inconvenience this has caused, and we appreciate you bringing this to our attention.
I’d like to have your concern properly reviewed so we can understand what happened and determine the best way to resolve it. Thank you for bringing this to our attention.
Embody Team.
MJ
Mike J.
Stated good, but went downhill quickly
My first order from intake to meds being received was an acceptable 5 days. When it came time to refill, the request refill form became available on the day of my 4th injection. I completed the form, and my prescription was sent to the pharmacy on 9/3/2026. Since then I receive daily emails telling me there is a "slight delay" in shipping. I reached out to customer service today 9/8 asking when my meds will ship and am now being told they won't ship for 7-10 business days after the refill form is completed. This puts me 1 week behind treatment, and because their instructions say to throw away the vial after the 4th injection I have nothing to cover that next shot. Customer service ended a chat with me while i was asking questions so I called and when I asked what i was supposed to do when they create a gap in care, I was hung up on. I was happy with my initial round, but it seems that once they have your, money and you feel good about the service, they show their true colors.
Response from EmbodySep 9, 2026
We’re sorry that your experience changed so quickly after what had been a smooth first month. We understand how frustrating it is to complete a refill request and then receive repeated notices about a delay, only to later learn that your medication may not ship for another 7–10 business days. We’re also sorry that your attempts to get guidance from customer service ended without the answers you needed.
We’d appreciate the opportunity to review your refill, shipment timeline, and previous interactions with our team to understand what caused the delay and how your concerns were handled. Please reach out to our support team with your account details so we can ensure this is properly investigated and addressed.
- Embody Team