EmbodyReviews of joinem.co

⭐ Disqualified by their own provider, still no refund Embody's healthcare provider medically disqualified me from the program after I'd already received my Injectable Semaglutide. I had a severe allergic reaction and can't safely use the rest, so I have to throw it out. Their refund policy says that if a provider determines you're not clinically eligible, you get a refund for the unused portion. I sent them the policy and my provider's visit notes. Their first reply was that no refunds are given once medication is delivered, which contradicts their own policy. After I pushed back, they "escalated" it and promised an answer in 24 to 48 hours. I've now followed up multiple times over two weeks. I got another 24 to 48 hour delay and then no resolution. Fast forward to Oct 13 and they refused my refund request. If you sign up, know that their disqualification and refund policies may not be honored in practice. Keep records of everything. Update: They reached back after this review and still refuse to respect their own refund policy. Clown business.

The worst of the worst they will charge you but never ship and find every reason that it will. Then they tell you it was using a tracking number from another package I received not from them . Beware they are the most fraudulent company to exist. Their BBB rating is an F . I have contacted this company over 41 Emails , and numerous phone calls . Still even after an email said that on 9/9/26 the first $ 129 was not processed which is a lie . It’s now 10/20/26 still no refund issued and have now had to alert my bank of FRAUD by your company .

I authorized my new shipment on the 6th of the month... I received an email response that day that I would receive my medication with-in 5 days... It has now been 11 days and the Rx is still pending at the pharmacy... I just got off the phone with customer service... She could barley speak English... this issue has now been escalated and she said I would receive a call in 48-72hours... Another 3 days of no medication... This is not the way this is suppose to work... There are many other companies; be diligent who you chose to help you...

UPDATE: 10/19/2026. After more than 25 emails, you STILL acknowledged labeling discrepancy and my $129 refund remain unresolved. It is troubling to find other consumers reporting concerns about Embody on BBB Scam Tracker. I have also filed complaints with BBB, the Texas State Board of Pharmacy, and the Texas Attorney General’s Office. You still have the opportunity to resolve this—issue the refund instead of another generic apology. 10/16/2026: I have filed complaints with the BBB, Texas Medical Board, Texas State Board of Pharmacy, and Texas Attorney General’s Office. My refund request remains outstanding as of October 16, 2026. I requested continuation of my existing 5 mg weekly tirzepatide dose, but Embody prescribed 6.375 mg without discussing the increase with me. I supplied my previous prescription and requested correction or cancellation and a refund before shipment. The medication arrived labeled “8.5 mg dose,” while the injection directions stated 6.375 mg. Embody acknowledged the label mismatch and my requested 5 mg dose in writing, yet refused my $129 refund because the order had been processed and delivered. After more than 20 emails and lengthy support chats, this remains unresolved. They repeatedly referred me to a consultation, then canceled it themselves.

My first order was fine but I paid for my second month on October 2 and still have not received it . They told me my order was shipped when only a label had been created. Then they cancelled that order and it seems like I am starting over. my dosage was increased and the new prescription is the lower dose. Spoke with customer service several times and ever time I get them same script: “ I understand your frustration and have escalated your concern to the team. You will hear from us in 48 to 72 hours, which is usually the same script. Not happy at all.

⭐ 1 Star — Extremely Disappointing First Experience: Patient Safety and Customer Service Concerns I was genuinely excited to begin my health journey with Embody. In fact, on the very first day I placed my order, I referred three people to the company. One signed up immediately and received her medication before I even received my first order. Unfortunately, my experience has been extremely disappointing. On October 15, UPS marked my prescription GLP-1 medication as delivered, but the delivery photograph clearly shows a white door. My front door is brown. The package was delivered to the wrong location. This is temperature-sensitive prescription medication requiring refrigeration. Its whereabouts and storage conditions are unknown, raising concerns about medication integrity and the potential safety risks of leaving prescription medication at an incorrect address. What has been equally disappointing is the customer service experience. Rather than receiving reassurance, accountability, and proactive assistance, I repeatedly encountered responses focused on what could not be done. Several responses were presented as final, yet continued questioning revealed that additional avenues for assistance existed. I had already initiated an investigation with UPS, but Embody's response was simply to direct me to file a claim and provide a claim number that had not yet been issued. As a paying patient, I expected greater urgency and coordination when prescription medication was misdelivered. After reading other customer reviews, I became even more concerned about recurring complaints involving delivery problems and customer service. I initially had enough confidence in Embody to recommend the company to three people before receiving my first shipment. Sadly, my own experience has left me questioning that confidence. **A healthcare company's responsibility extends beyond providing medication. Reliable delivery, patient safety, transparent communication, and meaningful customer support matter just as much.** My first order remains unresolved, and I am awaiting a meaningful response and replacement. I hope Embody takes these concerns seriously and improves how it supports patients when delivery failures occur.

Still waiting on a reimbursement and it's been 2.5 weeks. Still waiting on medication to even be shipped and yet they charged me 2.5 weeks ago. Bait and switch - they advertise one discounted price and charge you another higher price, then you have to FIGHT for a refund. Spotty or no notifications when you need to fill out forms to actually receive your medication.

Billing practices are deceptive. Price is great. Delivery is prompt but try and cancel the auto refill. It's impossible. They have no option in the portal to cancel. I emailed to cancel and they sent back an email confirmation that they were processing it and still sent me another shipment and billed me the next month. I called and they finally cancelled by phone admitting there is no way to cancel in your account. They also admitted that when I want to order again it will start the auto billing again. Then in the middle of cancelling by phone the rep disconnected me. I had to stop the charge with my credit card.