EmbodyReviews of joinem.co

Very first month it was delivered to my billing address not my shipping address. Now come to the first month of my refill I received the refill questionnaire and filled it out and sent it back immediately I was notified a day later that my refill was approved. It has been sitting so they say at the pharmacy pending delivery. I sent emails no response called and the looked into it further and advised they are no pushing it thru this is the day that I should have my next dosage! The rep advised a supervisor would be calling me, no call. I sent an email no response. I called again and the next rep I spoke with stated it would be a for to five day process to get my medication it’s out of their hands and with the pharmacy. Now that my next dose is going to be over a week out I will be essentially starting over I asked for a refund to just start over with a reliable company, she advised that is not possible since the script is with the pharmacy but has not even been shipped and no notification that it’s even in process of being shipped. Save yourself the stress and your money do not go with Embody.

Reaching someone on the phone is a nightmare, they don’t have a nurse call you back like they claim they will, right now I’m a week behind on my shot because the “pharmacy is taking longer than usual”. Go literally anywhere else, this company is a joke

I was on the call and was hoping to get everything squared away today since it's already been almost a month since I originally signed up and my money was taken. I uploaded the doctor's note from my primary care and the lady on the phone said that she couldn't see it in the profile to email it to her and I must have heard the email wrong because when I tried to do it it bounced back and when I went to tell her she just hung up

DOSAGE ONLY GOES TO 10MG THEN YOU HAVE TO SEEK ANOTHER COMPANY TO INCREASE YOUR DOSAGE. Better off skipping this one and going to the one who does all the dosages.

I rarely leave negative reviews, but my experience with M-Body has been frustrating from beginning to end. After completing the intake and verifying my address, which they later confirmed, My account was still quietly placed on hold without being told. I only found out after repeated calls. Despite referring two friends who both received their medication, I was left waiting with no updates and constant “wait forty-eight hours” responses. When my order finally moved forward, a much lower dose was prescribed than what I clearly disclosed on my intake forms. They asked for proof of my prior prescription, which I was ready to provide, but they sent in the lower dose anyway. I even agreed to a 5.20 AM physician appointment, and the physician never showed. I’ve now gone over a week and a half without my medication. Without a refund and without a real resolution. This has been exhausting, discouraging, and honestly unacceptable. I had high hopes for M-Body, but the lack of communication, follow through, and basic customer service, has been extremely disappointing.

I have only used the service once and now I'm cancelling my subscription. Their patient portal has very little to offer and a lot of it doesn't work. I tried to set up an appointment but it redirects to a coaching session. I tried to do a refill, but the buttons sends mixed messages such as: your refill form is due in 3 days, but your refill form isn't available for 5 days. What? Then I called and actually did get a representative and told her the issues, she was apologetic and explained that I would be notified by email when the refill could be done. I also said that my medication wasn't working well and needed to speak with a clinician. She said she set up an appointment. When I asked when I would get a callback, she just told me to leave my phone open so I wouldn't miss the call. Again, What? The main issue is that my actual prescription done by a nurse practitioner ended up being incorrect. Now, I'm not a medical professional and she was supposed to be one. But after a couple of weeks on my dosage from Embody, my appetite was increasing! I didn't have that problem with the last company I used. So, I had to research on my own (after trusting a medical professional was giving my correct dosage) and found out that my dosage had actually been cut almost in half from what I had been taking! I'm not happy and will be changing companies. I WANT A REFUND! And good luck getting through on the their 24/7 advertised help line....it hung up on me twice and put me on hold for a long time so I set up a callback. I had called in the evening around 7:30 and the callback was supposed to be in an hour and a half....the callback came in after midnight!!

Update: I received an email from Trustpilot telling me that unless I provided embody with contact information, my review would be removed. That’s even more upsetting. Hopefully, they want to contact me to give me a refund. They did not match my prescription. They will try everything possible to give you a lower dosage. As a result, my progress stalled. Also, it took forever to arrive and I kept getting calls from random numbers saying they were from Embody. I’m not pleased.

My shipment was mishandled by FedEx and spent 4 days in transit on a truck in Texas. In August. The package was finally left on my doorstep in the sun for hours after multiple delays. The package was warm and full of condensation and the Styrofoam pack had been broken as it was merely sealed in paper bag like packaging for transport. I contacted Embody immediately and got nothing but a run around, submitted pictures and attempted multiple times to get a follow up with no success. Their so called 'nurse' was to review my information and respond. Never happened. I was only contacted by Embody when the next shipment was due and I had already cancelled this replenishment. A serious joke. AVOID AT ALL COSTS. LOW DOSE, SKETCHY PHARMACIES AND TERRIBLE DELIVERY CONDITIONS. NEVER INJECT MEDICATION THAT IS NOT PROPERLY COOLED PRIOR TO 1st USE. Embody only cares to collect your money for a shoddy product and service. Too many players in the game for this kind of subpar service. The day after my review I was immediately contacted by embody after almost 2 weeks with no replies from the company. Embody is attempting to reship their product that I do not want. They do not honor their so called 'money back guarantee' as the hot garbage was delivered to me after 4 days. They also reactivated my cancelled subscription and placed the account status on hold. I had to call them to cancel the account AGAIN and they are keeping my money. A smart business would pursue a damage claim with FedEx and return my money. BUYERS BEWARE MY REVIEW STANDS. Embody, if you attempt to charge me again we will be in court.