EmbodyReviews of joinem.co

As a new customer, I was billed for trizepitide, with no contact from Embody stating that anything was needed on my end. I sent 2 emails to the support team with little response: "They will check into it". I called the customer support line and spoke with an agent. She connected me to a supervisor; I was disconnected after 40 minutes of holding. I called back; the next agent said they have no supervisor and I should get a call in 24 -48 hours. The next available clinician is Sept 9th. So they say 1-2 days for review, try 20 days, and then more time to process and ship. As of today Sept. 10th I still have no refund as promised 10 days ago.

This company is awful. I received my medicine three weeks ago and immediately noticed that the amount prescribed on the bottle was different from what the RN told she was prescribing. I called Embody and was told told they were escalating my call to the medical team. The next week I took the dose the RN told me take and immediately had a large red reaction at the injection site that was clearly the "red " B12 they added to my prescription. I immediately called again and was again told they were escalating, etc etc. I was assured I would hear by the end of the day. Nothing. Again, I called and the call was escalated etc,etc. I now have a rash and a blood test that reads I have an extremely high level of B12 in my blood. Again, I call and was told someone would call tomorrow. When you call you are reaching a call center in India. No supervisor, no manager, no telephone number in the United States and as near as I can tell: no medical team to talk to. I would keep as far away from this bogus company as you can.

Terrible. No medication after a week not even processed yet. Poor communication I cancel the service

I’d give ZERO stars if that were an Option Customer service is absolutely horrible. I tried to order a refill early so it would be received PRIOR to vacation, They REFUSED! I called the pharmacy twice to see if they could make sure it shipped in time to receive prior to me leaving. both time I was told they had 3-5 days to ship..Needless to say it did not come before I left and I’m being stuck paying for something I won’t be able to use because no one is there to grab the package

First of all they lied on their website about their rating. They do not have a 4.5 star rating as you see on TrustPilot. I have screenshots where as soon as I requested a refund Emily left the chat. I shouldve known better than to order from here with their low rating. They take your money and run. Soon as you catch on to their BS they give you the run around to avoid canceling and refundin you your money. So far they have already taken my payment but its been 24 hours already and my medical review is still pending meanwhile im less than a week away from taking my last injection. I read that youre medical review is approved WITHIN 24HRS but now im being told it can take 1 to 2 business days. Tomorrow is friday. Which mean I may not know anything until Monday yet they took my money already. That's not including the process it can take to even get my medication at all if I ever get it. I've already canceled my next subscription and requested a refund. They text and email quickly when they want you to join but after that SILENCE. So now I have dispute the transaction with my bank

This is a major rip off. I used my card on this site because 3 different times they assured me it was a completely safe site. NOT SO MUCH!! What was suppose to be a $249. Purchase, turned out to wip my bank account out!! $1388.42!!!! It’s a mess and I don’t know if the bank can even straightened out!! Tell anyone interested in weight loss to GO SOMEWHERE ELSE!! NOT STARS

Don’t use them I have been on a glp1 since the end of January and I sign up for them and couldn’t get an appointment till the end of next month and they set me one up for this morning cause I wasn’t happy and then no one called and they said I missed my appointment I said forget and asked for a refund and they just kept giving me the run around but finally got them to send the refund I just signed up with Carebox.org same price and the customer service is a lot better

While the PRODUCT worked the ONE time I got it, the customer service is terrible. I was due for my weekly TWO weeks ago and my order still has not left. Took it out of my account immediately, though. Refusing to cancel and refund an order that has not even shipped yet so I can join another company is WILD. 0/10 do NOT recommend.