EmbodyReviews of joinem.co

One star is being generous. This company is horrible to work with. I signed up, paid and was surprised that I couldn't get an appointment for two weeks. After talking to customer support, they moved my appointment up, which I thought was great. The day of my appointment, I received a cancellation email because providers weren't available. The next available appointment was another week out! Unacceptable. There are plenty other providers out there. DO NOT USE Embody. Buyer beware is an understatement. Good news is they refunded my money.

UPDATE! The dosing combination and amount I was prescribed sent me to the ER. I went to follow up at my Primary Care office. The doctor there said that the dosaging this company is giving is unheard of. He said I was the third person to come into his office after complications from this company's product within 2 weeks time. It gave one person pancreatic issues, it made me have kidney pain, and one lady passed away after having kidney failure after using their products.

They will not send your medication out on time and you will have to call customer service all the time. Top it off that customer service is the absolute worse and politely tell u to bad to whatever your problem is

This company is a scam. Paid for meds that I never received. Reached out to support via chat, email, and phone. They’d pass me along and say “someone will reach out from the pharmacy/shipping team within 24 hours-48 hours.” I’d wait the 48 hours and nobody would contact me. I’d reach back out to support asking about my order; only to get a new support person who would say the same thing. They came up with various excuses for why I couldn’t be refunded. Never received the meds and finally gave up. This was roughly $100 down the drain.

I have been dissatisfied with this membership since I joined. I couldn't get a response from customer service in time before the medication shipped that I wanted to cancel and that I couldn't get into the portal because my email address was misspelled. Then I decided to keep it and upgrade to tirzepitide but I was charged a prorated rate which means I paid for medication that I didn't get. I paid for tirzepitide and got semaglutide. I was overcharged. Editing to add that I spent over an hour on phone and chat for support to only be told I have to wait two days to be refunded when I have been asking for that since the beginning. I work in Customer Service and it’s clear they are understaffed and don’t have a strong workforce or efficient procedures.

If I can give the company 0 stars I would! Worst company to do business with on GLP! I was started on 2.5 mg compunded Tirzepatide and had to call back to speak to a NP to explain that I needed to be on 8.5 mg because I was coming from a different company since Embody advertised they were less expensive and I wanted to save $$. I spoke with the NP and my visit summary was updated to show I will be put on 8.5 mg at 50 units weekly. They were supposed to to send additional medication to support the amount of units I will be taking per week for a whole month. They never did! The initial vial was only enough for 2.5 mg weekly and when I called customer service they were going to have a NP call me within 24 to 48 hours. They asked that I complete a refill form but the system would not let me complete it since I’ve only gotten 2 shots in (because of not enough medication) and the rule is that I needed to have had completed 3 injections. I explained to them about this. They said a nurse would call me. That was on Thursday. On Monday the following week, I called again since no one has reached out to me. They again told me they would escalate the call and have someone call me. On Wednesday, I called back since I have not heard from anyone and I’ve already been charged for the month! They said they would re-escalate my initial escalated call. It’s Friday and I called them back. Now they are saying that the escalation did not include a ticket to have someone call me. I am carious at this point because I’ve already missed my 2nd shot this week and next week would be 3 weeks without any injection! This is horrible! I asked to speak to a supervisor but they said it would take 24-48 hours for a supervisor to call me back! And with their track record, I probably will never hear from the supervisor also! I asked to be refunded for the month since I never got any medication and cancelled my subscription. I asked to speak to a supervisor still to file a complaint. Now I am going back to the more expensive company. This goes to show that cheaper price means poor customer service, delay medications and missed injection days. Changing to Embody has been the worst decision I’ve made when it comes to GLP-1. Save your money and insanity! Do not go with this company! Horrible is an understatement!

This is by far the worst company they should be shut down I have spent four hours on the phone still on hold now trying to get my prescription I was charged for over a month ago and never received they escalate someone calls it never gets resolved and each agent thereafter just keeps sending you in a circle of escalation nothing gets resolved and you don’t get what you pay for

Tried to get a refund on an order thats delayed with no projected ship date. They refused my refund request. Told them they can keep the $$ they are stealing from me and they lost customer for life.