Jennifer
Customer service was excellent
Customer service was excellent despite my frustration. If a decision is going to be made not to fill a prescription, the patient should be contacted. Had I not contacted Embody, I would have been waiting. My refill request was submitted on 9/15 and payment was made on 9/29/26. I anticipated delivery but did not have a tracking number which prompted my inquiry. Customer service escalated my concern and I was received a call from a provider the same evening.


