EmbodyReviews of joinem.co

I would be very cautious before signing up with Embody. I was charged for the program, but their clinician subsequently determined that I was not a candidate for treatment. Embody’s published refund policy states that patients who are disqualified by the medical provider are entitled to a full refund. My biggest frustration has been the lack of communication. Support is extremely slow, and I have sent emails that have gone unanswered. For a company handling medical treatment and charging customers upfront, I expected much more timely and reliable communication. I am currently trying to get confirmation that my account is canceled and that my full refund is being processed. Having to repeatedly reach out just to get basic information about my money and account has been incredibly frustrating. I’m sharing this so other people know what my experience has been before signing up. I will update this review if Embody communicates with me and resolves the refund appropriately.

My medicine was shipped with a tiny ice pack that melted and my med was delivered hot. Not room temp hot but almost 100 degree Texas heat hot. I called and emailed both Embody and the pharmacy with no response. I requested a refund through email and Embody responded to not use the medicine and that they would ship a new vial. After a week I requested tracking updates. They responded that the original vial was safe and to go ahead and inject it. I wrote another email stating I am not injecting medicine that may not be safe and requested another refund. It has been over 2 days and I have not received a response or refund so I am making a complaint to FDA and disputing the charge for my membership with my credit card company. I signed up for Embody almost a month ago, I still have no solution or medicine, and they have been a horrible company to deal with.

I am still waiting for my second shipment and I sent in my form 8/14. I've reached out to customer service twice and received the same response both times. Which makes me feel like the responses are automated that word for word it was the same answer. Still no tracking number. Don't join. Spend a few more dollars and find a company that actually lives up to their claims. It just isn't worth the stress. If I don't receive a reply I will be filing a complaint with my credit card company.

I have been waiting on my medicine for almost a month. I paid almost 3 weeks ago and I waited on a virtual appointment during that time which was three weeks out,to get on there and wait for a doctor that never showed up and then they put I miss my appointment inside of my portal I have called numerous people. I have emailed numerous people and no one will help me so therefore all of the Tirzapide is out of my body and I’m all screwed up thank God I have self control and I haven’t gained any weight yet but anyways I’m very upset. I want my money back. I could keep on and on and on, but I’ll think I’ll stop here. Terrible customer service.!

Buyer beware, this place is quick to take your money, but not quick to resolve any issues!! if I could give a zero I would. Order prescription at 8/15 received nearly empty bottle on 8/20 I called on 8/21 was told a ticket was issued, would hear back, 24 to 48 hrs I heard nothing by Tuesday 8/25 called again. Same ticket we're escalated was told again, 24 to 48 hours friday 8/28 ,still no callback i called again. They escalated my ticket once again, poor customer service when there is an issues or questions about percription received. Finally received a text message today 9/2 and spoke to someone. The fact it took nearly 2 1/2 weeks to get a call back, is ridiculous! I canceled my service. I will be looking for a different company to use.

Zero stars given, kind of like the service they’ve given me. I PAID for 3 months. They treated me like a child and are sending them to me 1 month at a time. After the first month, I’ve been delayed now for 2 weeks. What’s the point in paying for a program when the company won’t provide the meds? I got my first vial 6 weeks ago. They apologized for the delay. I’ve submitted the required renewal document at the end of the month. I’m doing my part. EMBODY HAS FAILED ME with the delay in shipping my meds. I will not be renewing with this joke of a company. Are there any reputable telehealth companies out there??? Still waiting….6 weeks….2nd vial…..already paid for. Shut these crooks down.

Horrible customer service they cancel appointments without telling you I subscribed for 6 months and have been nothing but disappointed. I would suggest going somewhere else.

Embody was offering a great deal on Tirzepatide so I decided to switch. The rep reached out and confirmed that I would be able to keep my current dosage I just needed to provide proof of my current RX, which wasn't a problem. Then I received several messages stating that I need to provide proof at the consult and they looked forward to meeting me. The problem was I didn't have an appointment and there was nowhere to upload my Rx. The patient portal did not have any appointments available so I reached out to customer service. I was told a link would be sent to me and I can schedule then. A link was sent but I still couldn't make an appointment. I tried the next day and I was able to make an appointment for two weeks later. I log onto the appointment but the provider doesn't show. I received a text message stating that I missed my appointment. I called customer service to cancel but he want to focus on my Rx. It took me almost 5 minutes to get him to understand that I no longer trusted the company and wanted a refund. I explained that saving $20 a month wasn't worth it because of the experience I had with them. If you are already taking tirezpatide don't waste your time trying to switch to Embody!