Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
joinem.co
Website
joinem.co
Category
Personal Care
Location
Wilmington, Pennsylvania
Listed on Five Star Index
2026
About these reviews
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The company replied to 30% of reviews.
Latest
Most recent review: October 2026.
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My first order arrived warm and everything wet. I called a few minutes after I received it and the customer service woman told me it was no good and throw it away she would put a new order to the pharmacy and I never heard back from anyone. I’ve called numerous times and now a week has passed yesterday. Horrible customer service especially it being my first order. I just called again today. If I don’t hear back on Monday I’ll just cancel my account and go back to clover meds because I never had any issues with them whatsoever and they actually talk through the portal and they get back to you within a day. Not happy with this company at all!!!
Response from EmbodyAug 31, 2026
We’re really sorry that your first order arrived in that condition and, more importantly, that you were left waiting after being told a replacement would be arranged. You shouldn’t have had to repeatedly chase us for an answer, and we’re sorry we didn’t provide the timely follow-up you expected. We’d appreciate the opportunity to review what happened with your shipment and the previous requests you made so we can make sure your concern is properly addressed. Please reach out to our support team with your account information so we can look into this directly.
- Embody Team
GI
Girly
Gained weight
Signed up and paid. It took almost two weeks to get meds. I took meds for 3 weeks and have gained weight
I requested for an appointment however could not online so i called in an appointment was given in the next 45 mins however no one answered video call or called via phone. I called back and again they sent link for video call. Again no one answered. Called back again and for second time the call dropped and im sure by representive. I have gained weight rather than lose and i would like to say meds arrived only slightly chilled. Im disgusted with embody. I have had better luck with Fridays
Response from EmbodyAug 31, 2026
We are truly sorry to hear about the incredibly frustrating experience you've had with your medication delivery, the unexpected weight gain, and the significant issues you encountered trying to connect with our team for an appointment. It's completely unacceptable that you faced repeated technical difficulties and unresponsiveness when seeking support. We’re also sorry to hear about your concerns regarding the condition of the medication when it arrived and that you haven’t felt adequately supported throughout the process. We’d appreciate the opportunity to review your shipment, appointment history, and previous interactions with our team so we can better understand what happened and address your concerns appropriately. Please reach out to our support team with your account information so we can look into this directly.
- Embody Team
AM
A.Mastin
I’m a new patient
I’m a new patient. I have not received my medication yet. This is my experience so far….I signed up last Sunday, 8/23/26. I assumed I’d get a call or email from someone to schedule my first appointment within a day or 2. I tried to book the appointment on their portal but it said every appointment I chose was not available. Tuesday morning, nothing, so I sent an email to support. Nothing, so, I call them Tuesday evening. My wait time was not long at all. I’m connected to customer support and tell them the issues I’m having booking the appt. He says he cant escalate without an email. I’m annoyed at this point. I send the email as requested. He gets it. Yayyy! Books my phone appt for Wednesday at 4pm. Guess what? No phone call. Instead, I get a text/email that I’ve been approved. lol, a provider has looked over my chart and approved me for Semaglutide. Sunday, when I signed up, I had upgraded to get the Terizeptide. I wasn’t “approved” for it so, I emailed for and asked for a refund of the upgraded membership since I wasn’t approved for it. NOTHING! I never got to talk to a provider or ask questions, which, I had some. Anyway, got the first email on Thursday, that my med is being processed at the pharmacy. Today, Saturday, text says it’s still being processed. Meanwhile, on their portal countdown, my membership days continue to decline until my first renewal and I’ve received nothing. I had to Google them to be sure this wasn’t some kind of scam. Google says their legitimate but I still wonder. Perhaps, had I read these reviews first, I would have went somewhere else. I still might. Let’s see how things go once I receive the med. Here’s to hoping it gets sent and delivered and I get a refund. 😬🙄
Response from EmbodyAug 31, 2026
We sincerely appreciate you sharing your recent experience with us. We understand your frustration regarding the delays in scheduling your initial appointment, the communication issues you encountered, and the confusion surrounding your medication approval and membership status. We recognize this has been a challenging start to your journey with us, and we are actively reviewing your feedback to identify areas for improvement in our processes. We are committed to ensuring a smoother and more transparent experience for all our patients moving forward. We’d appreciate the opportunity to review your account, including your medication selection, appointment history, and refund request, so we can provide you with a clear update and address any outstanding concerns. Please reach out to our support team with your account information so we can look into this directly.
- Embody Team
CU
customer
I started having a medical condition…
I started having a medical condition due to taking GLP 1. I tried to call and cancel the subscription but surprisingly they could not find my account. They email me, ask me for monthly updates, and charge my bank account but when I called to cancel they could find anything.
Response from EmbodyAug 31, 2026
We’re sorry to hear that you experienced a medical concern due to GLP-1 medication and then had difficulty getting your account located when you reached out to cancel. We understand how frustrating and concerning that must have been, especially when you were trying to make changes to your care and avoid further charges.
Your health concerns deserve timely attention, and we also understand the frustration of receiving account-related emails and charges while being told your account couldn’t be located. We’d appreciate the opportunity to review what happened with your account, cancellation request, and previous communications so we can address your concerns appropriately. Please reach out to our support team with your account information so we can look into this directly.
- Embody Team
NH
Nichole H.
False advertisement
Filled out the initial intake
Form stated I wouldn’t be charged until I spoke with a provider, as soon as I submitted form my card was charged. It’s a 3 week wait to have a phone call appointment with provider. False advertisement your card will be charged as soon as you sign up
Response from EmbodyAug 31, 2026
We understand why you’re frustrated, especially if you expected the charge to occur only after speaking with a provider and were charged immediately after submitting your intake. We’re sorry for the confusion and the frustration this has caused. We’d like to review the information presented during your sign-up, along with your account and appointment status, so we can better understand what happened and provide you with a clear explanation. Please reach out to our support team with your account information so we can look into this directly.
- Embody Team
VS
Valerie S.
TRASH
I had been getting my glp1 through a different company, I switched due to lower cost. This company is trash. I received glp1 once when I initially signed up. It is not a good product, it is not effective. Also, they charge you before the med is shipped. My next dose has been delayed by weeks now but my card has been charged. They will not refund my money after canceling, but they didn'tsay that they just say "a provider will call you" and no one does. They are a scam trash meds and trash service.
Response from EmbodyAug 31, 2026
It sounds like there were several frustrations throughout your experience, from the delay with your next shipment to questions about when you were charged and difficulty getting a clear response after requesting cancellation. We understand how upsetting it can be to have a payment taken while you’re still waiting for your order and not receive the answers you need.
We’re very sorry that you felt unsupported and that the process did not meet your expectations. We’d like the opportunity to review your account, order status, and cancellation request so we can provide you with a clear and accurate update. Please reach out to our support team with your account information so we can look into this directly.
- Embody Team
KI
Kim
Initial tele-health visit 15 days from…
Initial tele-health visit 15 days from order. Once link sent for visit on hold for 2 hours. Was then informed I missed my appointment. Once reached out to customer service, was promised a call at 1pm. Waited another hour. No call. Canceled due to lack of communication and unprofessionalism and wasting 3 hours of my time
Response from EmbodyAug 31, 2026
Waiting 15 days for an initial telehealth appointment is already frustrating, but having the appointment experience turn into hours of waiting and conflicting information makes it even more disappointing.
We’re sorry for the confusion and lack of communication throughout the process. Spending several hours trying to get connected only to cancel because you couldn’t get the assistance you needed is not the experience we want for our patients. We’d appreciate the opportunity to review what happened with your appointment and support interactions so we can address your concerns appropriately. Please reach out to our support team with your account information so we can look into this directly.
- Embody Team
PA
Paul A.
Thr glp1 they sent is red and not…
Thr glp1 they sent is red and not enough for two weeks, never mind one month
Response from EmbodyAug 31, 2026
We understand your concern about receiving a GLP-1 medication that appeared red and seemed to contain less than you expected. We know how important it is to feel confident that you received the correct medication and intended amount, and we’re sorry this left you with questions.
We’d like to review your order and the medication details to better understand what you received and address your concerns. Please reach out to our support team with your order information so we can look into this directly and provide you with a clear explanation.
- Embody Team
