EmbodyReviews of joinem.co

I sent an all of the information and they prescribed me a lower dose and I’m taking now. I made two different appointments and the provider never showed either time and it showed missed appointment on my side as if I I never showed up. The customer service is in a foreign country and have no idea what they’re doing. I was told multiple times that the provider would call me or a manager would call me and I waited around my entire Sunday with no phone calls. I finally just ended up canceling and going with another company, but this is really frustrating that they wasted my entire Sunday on something like this. I would never recommend using this company. They have no idea what they’re doing.

I’m so disappointed with this company! It’s been 8 days still haven’t received product they just keep telling me it was delayed

Customer service is horrible. Money taken from bank and product not shipped. Had to call to get something initiated. Now have 2nd appointment set up when no appointment necessary stated. Cheap isn't always better!

Horrible. Onboarding was fine I was transitioning from another compund pharmacy, I uploaded my label proving dosage and active prescription and they sent me my medication promptly. Then at refill they sent me a beginning dose as though I was a new patient, new to the GLP-1. I was not. They have not been helpful resolving this at ALL-between the auto reply emails that haven’t been addressed to the people at the call center nobody knows how to fix anything. There are notes in my file from a doctor I’ve never spoken with stating the decreased dosage when on my refill form I specifically requested a step UP/INCREASE. Incompetent, fraudulent, and disorganized. You’ll pay more for Ro, TrumRX, etc but at least they don’t mess up your health plan/weight loss journey and the medication provided by them is effective. Even with my first vial I noticed that the efficacy wasn’t as good. Now I have to start all over again thanks to this dishonest and inattentive company. Don’t risk the investment you are making on this company. Pay a little more; you’ll be glad of it.

I signed up and paid and was told I had to have a virtual appointment with their provider. I tried at least 20 times to make a appointment but the system was broken. I finally had customer service make an appt for me and was given instructions to log in to my account before the appt which never happened. I contacted customer svc and they informed me that it should have been a phone call. Once more they scheduled a new appt and the call never came. I have cancelled and requested a refund but I'm sure that will take more phone calls to customer service. I am beginning to think this company is a scam.

I am creating another review as I have yet to hear back about my request for a refund. I followed the Embody refund policy. I am allowed a refund as I requested the refund before the order went out. Embody just replied to my trust pilot review from 3 days ago but their reply was not helpful as their support refuses to help me. They intentionally pushed the order through after I had told them I wanted a refund because it had been days since I signed up and the providers hadn't reviewed my request for an order yet. they waited to reply to my email with a "yeah sorry we can't, the order has been placed today" and I have been trying to get the refund for 5 days now. I now have to dispute this with my bank since Embody support won't help. Important to note that they are not denying they did in fact proceed with pushing the order through after I asked for a refund, but they are making up some new refund policy not ont heir refund policy page about processing and fulfillment stages. Ironically I just received an email stating there's a delay with the pharmacy too. Extremely deceptive and they should be shut down Do not use this service.

If I could give negative -10 stars, I would. I have had an issue with the account for more than a month. I was charged for medications that I never got, and while trying to get my money back, they charged me again, and I still haven't gotten my medications. I have been hung up on when I called for help; I have sent more than 10 emails for assistance, and all they do is confirm my account is active. I have tried to get help through the chat option online, and they wouldn't help, saying they had to escalate it to someone else, but nothing. They owe me $654

PLEASE DO NOT sign up with this company. They dont provide clear instructions & I have been waiting 3 days to speak to a medical professional. This is clearly not run according to the state medical licensing provisions. They keep you on the phone, promise help, promise call backs then tell you that the clinical care "isnt avaiable". This is dangerous medicine! If they dont have proper oversight and access to care by a medical professional they are in violation of the law.