EmbodyReviews of joinem.co

Response from EmbodySep 2, 2026

I am truly sorry to hear about your frustrating experience and the difficulty you encountered trying to reach a nurse. We understand how important timely communication is, and it's clear we fell short in your case. We are actively working to improve our response times and ensure our patients can connect with our care team more easily. -Embody Team

Response from EmbodySep 2, 2026

We are truly sorry to hear about your incredibly frustrating experience. It's completely understandable why you would feel wary and ultimately decide to cancel given the difficulties you faced with communication, the concerns raised by your PCP, and the subpar portal experience. We deeply regret that we fell short of your expectations after the initial interaction. You deserved clear, timely communication throughout the process, especially when you had questions about your treatment. We’re disappointed that we didn’t provide that level of support and appreciate you taking the time to share such detailed feedback. We’ll take your concerns seriously as we continue working to improve the patient experience. - Embody Team

Response from EmbodySep 2, 2026

We are truly sorry to hear about your frustrating experience. It's completely understandable how upsetting it is to be given repeated assurances that your medication would ship soon, only to have it delayed with one excuse after another. We understand your disappointment and why you feel this way. We would love the opportunity to hear more about your experience. -Embody Team

Response from EmbodySep 2, 2026

We sincerely apologize for the delay in your medication and the impact it had on your treatment regimen. We understand how frustrating it is to miss a dose, and we regret that you've received inconsistent information. We are constantly working to improve our processing and delivery times. -Embody Team

Response from EmbodySep 2, 2026

We’re sorry to hear that switching to Embody left you feeling disappointed, especially after having a different experience with another provider. We understand how frustrating it must be when you’re not seeing the results you expected and, at the same time, having difficulty getting in touch with our team or connecting with a provider. We also hear your concerns about the communication and the decision to cancel. Your experience should have included clear guidance and reliable support throughout the process. While treatment response can vary from person to person and dosing decisions are made by the medical provider, we understand that you expected more from your experience with us. We appreciate you sharing this feedback and hope the next steps with your care plan provide the support and results you’re looking for. - Embody Team

Response from EmbodySep 1, 2026

I’m really sorry you were left waiting after repeatedly being told that your concern had been escalated. Receiving a shipment in a condition that made it unusable is already frustrating, but having to reach out again and again without receiving a clear resolution understandably made the situation even worse. We apologize for the lack of follow-through and for the repeated 24–48 hour responses without meaningful progress. That is not the experience we want for our patients. We’d like the opportunity to review what happened with your shipment and the previous escalations and work toward a proper resolution, whether that means addressing the replacement or refund you’re waiting for. Please reach out to us with your account details so we can look into this directly. - Embody Team

Response from EmbodySep 1, 2026

We appreciate you bringing this to our attention. We’re sorry for the confusion and understand why seeing a $150 charge would be upsetting, especially when you had decided not to move forward. To clarify, Embody does not charge a cancellation fee, so we’d like to understand exactly what this charge was for and what occurred with your account. We’d be happy to review the transaction and your cancellation request to make sure everything was handled correctly. Please reach out to our support team with your account details so we can investigate the charge and provide you with a clear explanation. - Embody Team

Response from EmbodySep 1, 2026

I understand why this would be frustrating, especially if you expected to speak directly with a provider and instead only received forms to complete. You should have clarity about what to expect from the care process, and we’re sorry that hasn’t been the case. We’d like to understand where things stand with your account and why you haven’t connected with a provider. Please reach out to our support team with your account details so we can review your enrollment and help clarify the next steps. - Embody Team