EmbodyReviews of joinem.co

Do not do business with this company. Instead of giving you what I paid for, they sent me something completely different, and when you contact them regarding their error, they refuse to correct their mistake. I paid for Tirzepatide 15mg per week, with Glycine and B12. Instead of sending me what I paid for which is what I had previously received from them in July and August from STRIVE pharmacy, the provider did NOT pay attention to my profile even after having me fill out the required refill form. Instead he/she completely ignored what I was receiving and sent in something completely different. After receiving the prescription I immediately reached out to customer service multiple times, explaining they sent me the wrong formula and not enough Tirzepatide to fill 50 units per week for 4 weeks which is supposed to be 15mg per week according to them. I provided them photos of the incorrect prescription bottle and vial clearly showing them they did not send me enough medication plus it was missing the Glycine I previously received in July and August. Instead of fixing their error, they expect me to just accept the insufficient amount of Tirzepatide, plus the missing Glycine. They told me basically, oh well we're not going to correct our error, but we'll make sure not to screw up on the next refill. They don't give a damn about their customers or the fact the error lies on their end. I will be filing a dispute with my credit card company. AVOID THIS COMPANY AT ALL COSTS! I reached out and you still did nothing. You told me, because the medication was dispatched there is NOTHING you can do, but going forward you will make sure this doesn't happen again. You offered me nothing and expected me to be okay with that. You only agreed to do anything after I told you I was going to DISPUTE the charges. You claim you're going to correct the mistake, and still insist you need to get approval from the provider. This should be done immediately since the same provider caused the error. They filled that prescription immediately following the questionnaire I answered. There should be no delay. Once the form is completed by the customer, the provider electronically submits the prescription to the pharmacy. The provider (doctor, nurse, PA) gets paid handsomely to approve these prescriptions. My sister is a doctor. This all about money. I love how you responded as if you care about me the customer, but the emails I received from Customer Service tell an entirely different story. Now you're just dragging this out. If you actually cared about your customers you would rectify the situation immediately. You only care about the money, not the customer Either refund my money or send a replacement. Otherwise I will be reaching out to my Credit Card Company again and dispute the charges. They are already aware of the situation and advised me if you don't send a replacement or a refund they will dispute the charges immediately.

Took the money right away then said my intake was being reviewed no appointment required that it would take 24-48 hours. After 48 hours I called and asked what was going on they said I needed an appointment with a provider but they had no open slot times. So I wanted to cancel, they set me up an appointment for today at 9:55 am. I was ready... No phone call no nothing. So I called them and cancelled the whole thing two hours later they send me a email saying I was refunded because I did not qualify and they also sent me an after appointment overview to a appointment that never took place. Complete scam!

Horrible I signed up it seems like two and a half weeks ago I still have not received anything I checked my UPS tracking code it said there's a problem with the package. Now I have nothing and they say it's non-refundable

Quite possibly the worst customer service I’ve ever had in my entire life. When signing up for this service, I asked them to have a clinician reach out to me because I have taken this medication before, but it has been over a month since my last dose and so I wanted to discuss starting slow and ramping back up to a regular dosage. Instead, they prescribed me a dose that was higher than what I have been taking previously and sent it to me immediately. When I connected to share my concerns that they had shipped me medication before I was able to consult with a physician, they told me that they would report my concerns at the highest priority level and then I would receive a call between 24 to 48 hours from when I submitted my original request. I was also instructed to call the helpline if I did not receive that call within that timeframe. I gave them 72 business hours before calling. I called every day for a week and a half and was told the exact same thing. That my concern was elevated to high priority and that I should expect a call between 24 and 48 hours. Needless to say it never came. I canceled my account today because of the ineptitude of the customer service team and their refusal to connect me with an actual clinician. Use at your own risk.

Was told upfront I would not be charged until after my initial "medical consultation" and my meds were shipped. NOT SO! They debited my account as soon as I hung up the phone! Now, several days and numerous phone calls later, I keep getting told they will call me "within a week' to get my "consultation". When I told them I just wanted my money back, I was told "Oh no, we can't do that because you have already been put in the queue for a consultation. No meds, no phone calls, no refund, just screwed! This company is a SCAM-SCAM-SCAM! DO NOT do business with them.

Worst experience I have ever had. Still do not have my medication. They keep telling me they cannot find my account although I have sent them screenshots of my account and answered all their questions and emails. I asked for a refund and was told they would not be refunding me. 10 out of 10 do not recommend!

Just don’t. If AI healthcare works for you fantastic. I personally feel like a person should speak to you before prescribing. I was told 1-2 days to receive medication. It has been a week and it just shipped. Except that Fed Ex put a hold on it because they deemed it hazardous material and do not have the proper paperwork. When I reached out to customer service they told me “if you don’t like it then do not order from us next time” that is after I fought through AI hell to get a person. Thank goodness it was over a text thread so I have proof of the terrible customer service. I also emailed after that and they told me since I received my first dose (I haven’t - see above) they would not be doing anything for 28 days and would send me another. What? Not even an answer to the question I asked. This place is a nightmare

There is convenience in being able to apply online and get approved quickly for the medication, however, the fact that I did not get to view their proposed dose before they sent it caused the wrong dose to be sent. I added my history with the medication to my intake form and it appears no one read that, so it was like I was starting all over. No one has called me or attempted to correct the issue and it has been 72 hours.