EmbodyReviews of joinem.co

Beware. Horrible customer service and potentially dangerous medication. I received medication that was hot. I called concerned about it and was told I would hear something in 24 to 48 hours. After three days, I called again and was told it would be 24 to 48 hours. They then told me it was safe to take. I called again and explained again how hot it was and that I was concerned it wasn’t safe. They were rude and irritated that I questioned them, but told me they would contact the pharmacy to be sure. I then canceled future orders (I ordered three months at the time). I was then told because I canceled future orders, they would not contact the pharmacy about the current medication I received. I contacted the pharmacy directly and they said it had taken four days to get to me instead of two, so it didn’t meet their safety requirements. So embody would have had me use potentially unsafe medication because I canceled future orders. They don’t care about the health of their “patient.” They only want customers that continue to purchase without question.

I signed up for 6 months supply of Trizepitide. Paid in advance and was sent 1 vial. I was informed after receiving the 1 vial that the rest of my order would be sent on a monthly basis. Yet, I had to pay for a six month supply. I immediately contacted the company for clarification and that was when I was told it trickles in monthly. After several attempts in contacting them regarding receiving the rest of my order I have not heard back. ANY OTHER COMPANY, in the past, has sent my order that I paid for. I was skeptical of this company now I understand why. I want my money back and I want to cancel my order for any future product.

Terrible communication, zero support, I was charged and never received my product! The company is a scam. I have countless emails with their support team and have gotten nowhere. I had a virtual appointment yesterday scheduled and they no showed.....I seriously don't know how they are getting away with this.

Just signed up with embody. Currently taking 2.5 mg with another company and decided to switch to embody due to the lower price. Already received email that I was prescribed a much lower dose with embody than i am currently taking. Called, tried to ask if it’s possible to start at a higher dose and if not I will cancel. Never got an answer to my question and told I will not be refunded. Customer service rep actually sighed when I was only on the phone with him for a few minutes and asked only two questions. So far not a good sign and hope it will get resolved in a timely manner and if not will cancel membership pronto. Does not feel good starting with a company full of hardships the first hour of purchase. The customer service is horrible so far and lack of ways to communicate is discouraging. Updated, still no answer from customer service. Will be getting meds late. Love how they replied on here faster than I have tried to get in touch with someone on their site to correct the situation. Feel as if my money was just stolen with no answers in sight. Horrible company

I paid $1,554 in full for a 6-month supply of GLP-1 medication through Embody, and my most recent refill has been stuck for over two weeks with no shipment, no tracking number, and no real explanation for the delay. I've contacted support at least five times. I was told twice that my case was "escalated," but every reply since has just repeated that the pharmacy is "preparing" my order, with nothing concrete behind it. My wife submitted an identical refill through the same process one day after mine and received hers over a week ago, so this is not a general shipping backlog, it is specific to my order, and no one has been able to tell me why. I've asked for the name of a case manager or supervisor directly assigned to my case and never received one. I've had to go around support entirely and contact my prescribing doctor directly, and I'm now missing a scheduled dose of a prescription medication because of this. I've filed a BBB complaint and I'm currently considering disputing the charge with my credit card company. If your order goes smoothly, this company works fine, but if something goes wrong, expect the same scripted response over and over with no one actually taking ownership of the problem.

I ordered my medication through this company. Hoping to save a little money. But weeks later I have not received anything. I started communicating back and forth and found out that the pharmacy had put a stop on my order because it was written over 16 mg which is not approved by the FDA. They then told me that they were going to switch me to the 11 mg after promise being me the 15 mg dose when I signed up. They said that all doses are the same price so there was no discount for me not receiving what I had asked for, the current medication I was taking. I then asked for a refund and they said there were no refunds. A week later I still hadn't received anything. I ended up having to call my bank and having them reverse the charge. Horrible company. Horrible customer service and their offer online was just a flat out lie.

They have made me six appointments and they have not yet once actually called meanwhile, I was charged a week ago for a monthly rate… How long will this go on… Will it be month three that I pay and still not have an appointment with the doctor… This is a huge scam no clue why anybody has rated them with more than one star… Horrible customer service… They tell me they can’t see where an appointment was made on their end repeatedly… Frustrating not worth the hassle… Huge scam beware

Would give ZERO STARS if allowed. I have been charged for the past two months, AFTER I requested (multiple times) that my account be closed. Customer service is very difficult to get in touch with. I have finally been able to get in touch with someone each time after going around and around in circles calling one number to the next, emailing one address and the next. I was able to get a refund last month, but the joke is still on me because both times it has overdrafted and I’ve had to pay an overdraft fee. There is no guarantee that this month will be refunded either as it has to be “approved by the pharmacy”. There is also no way to remove your card information. You can only edit the name so I had to change the name on my card to simply “X” in hopes that next month it won’t be able to be processed. There’s also nowhere in the portal, that I’ve been able to find, where you can cancel future orders. They have no problem whatsoever taking my money every month, but when I need help from them, no one is available. I have multiple screenshots of texts, messages to the dr and care team and emails revoking my authorization to be charged, dating back to the first week of August. I have never entered into a subscription, it was always month to month with me talking to the care team and doctors, addressing dosage and how I’m doing on the meds, etc. yet here I am, trying to get them to stop taking my money and suddenly they’ve gone quiet! I requested last month that my account be closed and was charged AGAIN this month. I am livid! Apparently, after you dispute a transaction you still have to call back and have your account closed even though you request that your account be closed while you’re actually physically speaking to the customer service representative, and they won’t tell you this they’ll just charge you the next month! This is hands-down, the absolute worst customer service experience I’ve ever had. I pray nobody else has to deal with this from this company. And the crazy thing is, I would have ABSOLUTELY bought from them again, when I was ready, but never again after everything I’ve had to go through just to get a response from anyone!